Claudia Kingsley

Senior Netball Umpire

• Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
• Controlled game flow to maintain safe and fair environment.

• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.

• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Performed cash, card, and check transactions to complete customer purchases.
• Recommended complementary purchases to customers, increasing revenue.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.