Summary
Overview
Work History
Education
Skills
Dietetics Placements
Certification
Referees
Timeline
Generic
Claudia Konza

Claudia Konza

68 Duncan Street, Balgownie,NSW

Summary

Having recently completed a Bachelor of Nutrition and Dietetics (Honours) at the University of Wollongong, I am eager to commence my dietetics career, exploring the intricate relationship between diet and health, and making a meaningful difference in people’s lives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Novotel
11.2023 - Current
  • Deliver an enjoyable dining experience, accurately taking orders and showing great attentiveness
  • Demonstrate utmost menu and food knowledge, applying my studies to cater for allergies, intolerances and diseases
  • Exhibit the ability to multi-task under pressure, continuously remaining calm and courteous
  • Confidently works autonomously and within a team, displaying strong communication skills

OOSH Educator & Menu Planner

Big Fat Smile
10.2022 - 12.2023
  • Using 'NSW Health Childcare Menu Planning', I created a diverse menu, and implemented interactive cooking activities that promote healthy eating habits and foster good relationships with food
  • Provided one-on-one care for children with additional needs
  • Collaborated with families, colleagues, and teachers to create a safe, supportive environment

Administrative Assistant

Greg Konza Clinical Psychologist
06.2022 - 03.2023
  • Trained in Cliniko Practice Management software to organise appointments and confidentially store documents
  • Trained in Xero Accounting software to process Medicare rebates, manage Medicare Mental Health Care Plans and request new referrals
  • Obtained experience in current NDIS practices and correspondence with NDIS providers
  • Coordinated business communications via phone and email
  • Liaised with medical professionals and clients

Shoe Sales Specialist - Christmas Casual

JD Sports
11.2022 - 02.2023
  • Established rapport with customers through excellent communication skills and attentive listening
  • Exhibited thorough product knowledge and expertise
  • Displayed consistent motivation to achieve the business KPIs
  • Facilitated clear communication between team members for seamless service

Pharmacy Assistant

Bulli Pharmacy
01.2017 - 10.2022
  • Built customer rapport, showing professionalism and empathy when handling sensitive customer situations
  • Obtained pharmaceutical and drug-diet interaction knowledge
  • Actively listened to customers to provide basic medical advice
  • Assisted the pharmacists in processing scripts and dispensing medication
  • Delivered medications to our customer's houses
  • Ensured client confidentiality

Customer Service Team Member

KFC
01.2017 - 10.2022
  • Accurately completed orders and problem solved within a fast paced environment
  • Demonstrated excellent food knowledge and food safety awareness
  • Provided comprehensive training to new staff members
  • Responded to and resolved customer enquiries and complaints

Education

Bachelor of Nutrition And Dietetics (Honours) -

University of Wollongong
Wollongong, NSW
01-2024

HSC -

Smith's Hill High School - Academically Selective
Wollongong, NSW
01-2020

Skills

  • Demonstrates person-centred, empathetic care
  • Displays curiosity and critical thinking
  • Efficiently works under pressure with calmness and consideration of others
  • Clear and efficient communication between team members and patients
  • Applies evidence-based practice supported by thorough clinical reasoning

Dietetics Placements

ICM1 - St George Hospital, Kogarah

I gained clinical experience in a 50 bed critical care unit and aged care wards. Abiding to the NCPT, I completed nutrition assessments and provided patient-centred interventions and education including oral nutrition support and enteral and parental feeding regimens. I had the opportunity to facilitate cardiac rehab nutrition education sessions, performed ISBAR handovers, prepared discharge summaries and referrals, liaised with health professionals and actively attended MDT meetings. I utilised the electronic medical record system (EMR) and the critical care system (ERIC) to collate patient information and to document dietetic care as per departmental standards. I used their food service system (CBORD) to assist with the provision of nutrition support, to provide clinical handover within the dietetics team and to prioritise caseload.


ICM2 - St Vincent's Hospital, Darlinghurst

I gained clinical experience in inpatient and outpatient oncology, and inpatient upper gastrointestinal. Using their electronic referral system (Web DeLacy), I had the opportunity to independently identify new referrals and prioritise them within my existing case load. Following ICM1, I focused on improving my critical thinking and clinical reasoning skills whilst never losing sight of providing patient-centred care. My caseload often involved patients with complex and disadvantaged social backgrounds, providing me with insight into compassionate, holistic patient care involving the multi-disciplinary team. Within the oncology service, I became familiar with eviQ to identify anti-cancer treatment protocols affecting the NCPT and used their electronic medical record system (MOSAIQ) to obtain and document information. 


FSM - Illawarra Shoalhaven Local Health District

I participated in a research project that focused on the patient consumption of dietitian prescribed snacks and oral nutrition supplements, and patient satisfaction of the food service system and food quality during their hospital stay. I visited multiple hospital sites across the ISLHD to observe meal and mid-meal consumption of oral nutrition support provided by dietitians. I obtained diverse patient satisfaction feedback through verbal and written surveys throughout all wards across 4 hospitals. This provided me with the opportunity to observe the importance of oral nutrition support timing, volume and patient preferences. It highlighted the importance of fostering positive relationships with food service staff and their role in the provision of dietetic care. 


PIP - Renee Jennings Private Practice

I was fortunate to shadow a private practice dietitian, specialising in prenatal nutrition including gestational diabetes. This opportunity provided me with insight into building a successful business, social media presence and marketing. I created resources and completed literature reviews. 


CPHN - Bloomfield Hospital, Orange

I participated in a research project examining the nutritional effects of substance abuse during pregnancy and the nutritional implications of medications used in substance withdrawal during pregnancy. I completed a literature review and created substance-specific clinician resources summarising the findings. I shadowed mental health dietetic consultations and education sessions in a variety of wards including involuntary drug and alcohol, old persons acute and patients with chronic mental illness. I observed multi-discinplinary case conferences and participated in patient cooking groups. 

Certification

  • HLTAID009 Provide Cardiopulmonary Resuscitation
  • HLTAID010 Provide Basic Emergency Life Support
  • HLTAID011 Provide First Aid
  • Driver's License
  • Working with Children Check


Referees

  • St George Hospital Supervisor - Angie Kritikos

Email: angela.kritikos@health.nsw.gov.au

Work Phone: 9113 32713


  • St George Hospital Supervisor - Melissa Carmody

Email: melissa.carmody@health.nsw.gov.au


  • Bloomfield Hospital Supervisor - Tess Heinonen

Email: tessa.heinonen@health.nsw.gov.au


  • Former Novotel Supervisor - Eloise Alyward

Phone: 0400 766 851 

Email: eloisealyward18@gmail.com

Timeline

Food and Beverage Attendant

Novotel
11.2023 - Current

Shoe Sales Specialist - Christmas Casual

JD Sports
11.2022 - 02.2023

OOSH Educator & Menu Planner

Big Fat Smile
10.2022 - 12.2023

Administrative Assistant

Greg Konza Clinical Psychologist
06.2022 - 03.2023

Pharmacy Assistant

Bulli Pharmacy
01.2017 - 10.2022

Customer Service Team Member

KFC
01.2017 - 10.2022

Bachelor of Nutrition And Dietetics (Honours) -

University of Wollongong

HSC -

Smith's Hill High School - Academically Selective
Claudia Konza