CLAUD KOPTI
Kinross,WA
Summary
Dedicated and highly organized professional with experience in administrative support, customer service, and office management. Adept at problem resolution, time management, and maintaining operational efficiency in fast-paced environments. Skilled in financial record-keeping, stock control, and team coordination, with a strong focus on delivering excellent client service and optimizing business processes.
Overview
3
3
years of professional experience
Work History
Receptionist/Business Administrator
GF James Pty Ltd
07.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered and directed phone calls, emails, and correspondence to appropriate departments.
- Processed invoices, payments, and maintained accurate financial records.
- Assisted with administrative tasks such as data entry, filing, and document preparation.
- Maintained an organized office environment to enhance efficiency and productivity.
- Oversaw office stock levels, ensuring supplies were replenished and managed efficiently.
- Efficiently used the SIMPRO job management system.
Telephone Fundraiser
MonDial Telephone Fundraising
11.2023 - 04.2024
- Developed and implemented fundraising strategies for various projects
- Drove long-term contributions by cementing solid relationships with donors
- Participated in regular team meetings to discuss goals, strategies, and progress
- Maintained positive attitude while overcoming objections from prospects
- Managed productive calls by maintaining control and using scripts to overcome objections
- Achieved pledge rate on every campaign
- Called on behalf of 15+ charities
- Attended conferences or workshops to stay informed on industry trends and best practices
Cafe All Rounder
San Churro Top Ryde
04.2023 - 06.2023
- Made an array of iced beverages i.e smoothies, iced coffees
- Took orders at the cash register and operated POS system
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
Picker/Packer
Booktopia
06.2022 - 04.2023
- Packaged and picked orders
- Cleaned office spaces
- Printed labels, packaged boxes, and loaded into outbound containers
- Maintained demanding productivity goals
- Used an RF scanner
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfilment
- Met assigned daily picking quotas
- Operated pallet jack
- Stocked shelves, racks and cases with new or transferred merchandise
Education
Bachelor's of Philosophy -
Macquarie University
10-2022
Skills
- Effective Time Management
- Microsoft Office
- Ability to Work in a Team
- Fast Learner
- Time Management
- Food and Beverage Preparation
- Cooking Procedures
- Attentive to Detail
- Customer Service
- Cleaning
- Order Picking
- Quick Learner
- Punctuality
- Shift Work
- Effective Customer Communication
- POS Transactions
- Safe Work Practices
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Office administration
- Mail handling
- Document management
- Typing speed
- Staff management
- Phone etiquette
- Multitasking and prioritization
Timeline
Receptionist/Business Administrator
GF James Pty Ltd
07.2024 - 01.2025
Telephone Fundraiser
MonDial Telephone Fundraising
11.2023 - 04.2024
Cafe All Rounder
San Churro Top Ryde
04.2023 - 06.2023
Picker/Packer
Booktopia
06.2022 - 04.2023
Bachelor's of Philosophy -
Macquarie University
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