Claudia Melling
Brisbane/Logan,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Kfc
Cleveland, QLD
09.2023 - Current
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Pick/Packer
Coles Liquor
Logan, Qld
09.2021 - 01.2023
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Trained new employees regarding warehouse procedures and standards.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Supervisor
Coles
Logan , Qld
03.2022 - 09.2023
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices, and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained positive working relationships with fellow staff and management.
- Assessed company operations for compliance with safety standards.
Crew Member
McDonalds
Brisbane, Qld
01.2021 - 07.2021
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Shift Supervisor
KFC
Springwood, QLD
10.2016 - 07.2019
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
Skills
- Equipment Operation
- Attention to Detail
- Staff Training
- Warehouse Operations
- Hiring Procedures
- Safety Training
- Verbal and Written Communication
- Customer Service
Certification
- RSA, BBHT - 2019
- RSG, BBHT - 2019
- Certificate 3 in hospitality - 2019
References
References:
References available on request
Timeline
Shift Supervisor
Kfc
09.2023 - Current
Supervisor
Coles
03.2022 - 09.2023
Pick/Packer
Coles Liquor
09.2021 - 01.2023
Crew Member
McDonalds
01.2021 - 07.2021
Shift Supervisor
KFC
10.2016 - 07.2019
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