Summary
Overview
Work History
Skills
Timeline
Generic

Claudia Metcalf

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams. Exceptional productivity and efficient task completion. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.

Overview

8
8
years of professional experience

Work History

WIL Team Lead Medicine and Health

UNSW
07.2023 - 08.2024
  • Lead the team of WIL Officers (seven) in coordinating and organising placements for students in Medicine & Health programs.
  • Setup resources and processes for new WIL courses offered by the Faculty of Medicine & Health and provide staff training and support.
  • Coordinate and organise clinical placements for students according to program criteria.
  • Ensure all student placement agreements (SPA) and memorandums of understanding (MOU) are in effect for placements and students are complying with placement organisation requirements.
  • Offer guidance and advice on agreements related to Work Integrated Learning (WIL) from both international and domestic universities. Implement these updated agreements effectively.
  • Initiate and lead projects aimed at driving a culture of continuous improvement, while standardizing and improving practices across Work Integrated Learning.

STG & TSH Clinical Teaching Support Officer

UNSW
01.2022 - 07.2023
  • Coordinate logistical aspects of clinical teaching, including scheduling teachers, room resources, timetables, and results for clinical campus or discipline.
  • Coordinate clinical assessments and exams for the clinical campus and/or discipline, working with the broader teaching support team for the Medicine program.
  • Support and contribute to the design, development, maintenance, and distribution of learning materials, including the use of technology to enable online learning.
  • Assist with designing strategies to support clinical teaching, including for online learning.
  • Work collaboratively with Clinical Teaching Unit Directors, Discipline Education Directors, Clinical Campus Manager, teaching academics, and key hospital staff to organize and coordinate clinical teaching.
  • With School Administrator and Education Directors, liaise with Conjoint teachers to ensure they receive relevant training and professional development to deliver effective and best-practice clinical teaching.
  • Collect program, course, and student evaluations and statistics and assist with closing the loop on improvements back to students.
  • Support the creation of a cohesive Teaching Support team across the School and continuous improvement through proactively identifying areas for development, and participating in projects to improve practices across the team.
  • Participate in and contribute to relevant projects and business improvement activities to streamline processes and facilitate program, course, and resource delivery and development.

Sutherland Teaching Support Officer

UNSW
01.2021 - 01.2022
  • First point of contact to faculty, students, staff, and Conjoints for teaching support enquiries, face to face, online, and over the phone.
  • Effectively manage all aspects of Phase 1 and Phase 3 clinical teaching, which includes scheduling teachers, room resources, timetables, medical equipment, and scheduling and assisting with online teaching.
  • Organize IT equipment, video conferencing, laptops, iPads, Powerpoint presentations, online teaching materials, and troubleshoot any issues that arise.
  • Work collaboratively with the Sutherland Heads of departments, Sutherland Medicine head, and other members of the medical team to deliver accurate and diverse clinical teaching and education.
  • Liase with Infection control, fire and safety to organize orientation for new students to Sutherland Hospital.
  • Collect and enter students' end-of-term documentation and assessment requirements, and follow up on any outstanding or incomplete documentation.
  • Liaise with students regarding non-compliant documentation through ClinConnect.
  • Monitor training resources and equipment, and undertake periodic stocktaking.
  • Administer spreadsheets, databases, and administrative systems to ensure all files are accurately maintained.
  • Work collaboratively with Sutherland staff to ensure the student common room is adequately stocked, is kept clean and tidy, and the facilities are maintained.
  • Review and source opportunities for improvement with Sutherland Hospital.

Clinical Practice Improvement Admin Officer

NSW Health
04.2016 - 12.2020
  • Provide high-level administrative and operational support to the CPIU team and work cooperatively with the Executive team to deliver outcomes for CPIU and work unsupervised. Meet deadlines within a high-volume, structured work environment.
  • Oversee the collection of the audit and reporting programs linked to National standards, as well as maintain standard and electronic reporting systems for various incident managements and ensure the accurate and safe storage of information.
  • Respond to a range of enquiries (in person and over the phone) providing information and referring enquiries in an effective and responsive manner maintaining confidentiality.
  • Draft accurate and concise reports, documents, and correspondence, including the preparation of complex correspondence for senior officers, in accordance with SESLHD policies and procedures.
  • Monitor and evaluate administrative processes, systems, and procedures to improve office efficiency and ensure the delivery of a quality service to internal and external clients of the CPIU team.
  • Utilize and facilitate appropriate corporate records management system requirements through the adoption of the Content Manager database.
  • Raise invoices through Oracle and keep track of approval. Once a purchase order is raised, contact the external company with the purchase order and liaise with Health Support for payment processing, ensuring the project has been completed successfully.
  • Experience using Healthroster; IIMS, Maximo, IPM, Powerchart, Content Manager, Microsoft Suite, Oracle.

Skills

  • Stakeholder Management
  • Operations Management
  • Team Development
  • Project development
  • Compliance Monitoring
  • Systems implementation
  • Project tracking
  • Productivity Improvement
  • Project Planning
  • Processes and procedures
  • Staff training and mentoring
  • Stakeholder Communications

Timeline

WIL Team Lead Medicine and Health

UNSW
07.2023 - 08.2024

STG & TSH Clinical Teaching Support Officer

UNSW
01.2022 - 07.2023

Sutherland Teaching Support Officer

UNSW
01.2021 - 01.2022

Clinical Practice Improvement Admin Officer

NSW Health
04.2016 - 12.2020

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Claudia Metcalf