CLAUDIA MOLINIA
WOONONA,Australia
Summary
Passionate worker with a strong drive to exceed employer expectations. Extensive knowledge in organisational development and learning, including specific background knowledge on the SESLHD team, strategic priorities, and current projects. Proficient in project coordination, ensuring timely and scope-compliant task completion. Utilises exceptional planning and organisational skills to effectively manage resources. Proven track record of consistently surpassing role requirements, taking on additional responsibilities like facilitating training for own professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OD&L Coordinator
South Eastern Sydney LHD
10.2023 - Current
- Working collaboratively with the People & Culture Directorate in order to achieve the strategic and
operational objectives. - Partnering and engaging with internal stakeholders to ensure OD&L initiatives and programs meet
organisational needs - Establish and strengthen relationships with internal stakeholders across SESLHD, through a consultative and collaborative approach.
- Providing subject matter expertise and best practice advice in the design, implementation and evaluation of OD& L programs and initiatives.
- Support and contribute to the design of customised OD&L solutions and resources including frameworks, tools and programs.
- Develop and maintain effective relationships with external stakeholders, including the Ministry of Health (MoH), the Health Education and Training Institute (HETI), the Clinical Excellence Commission (CEC), the Agency for Clinical Innovation (ACI) and other Local Health Districts, and represent SESLHD at meetings, committees and working groups.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
OD&L Administration Officer
South Eastern Sydney LHD
07.2023 - 10.2023
- Provide expert administrative services, managing work priorities and work flow within allocated resources to ensure delivery of efficient and effective OD&L initiatives
- Build and maintain effective relationships with key stakeholders, including senior leaders, both internal
and external, to facilitate high quality client/patient focused services - Draft accurate and concise reports, documents and correspondence, including the preparation of
complex correspondence for senior managers, in accordance with policies and procedures - Maintain the records management system and create, store, retrieve and archive files to ensure accurate and safe storage of information
- Lead the development, maintenance and review of administrative processes, policies, systems and
procedures to improve office efficiency and ensure the delivery of a quality service to internal and
external stakeholders - Provide advice to head of department regarding administrative processes, policies and procedure
- Supported department head through conducting research, preparing documents, and managing various administrative tasks efficiently.
New Starter Onboarding Specialist
Abel Group (NRMA)
01.2023 - Current
- Trained new employees on customer service, money handling and organising strategies
- Developed and implemented a training program using techniques that can be tailored to individual skill sets
- Collaborated with Team Leads to ensure new staff were progressing in a timely and effective manner
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Monitored and evaluated training performance to determine quality and cohesiveness
- Traveled to relevant sites to work 1 on 1 with staff members during their training process
- Guided employees through the training process with weekly catch ups and facilitate training packages
- Conducted training courses and prepared recordings for long-term use
Kitchen Staff Member, Floor Supervisor
Amigos Mexican Restaurant
10.2018 - 03.2023
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Stayed ready for quick turnovers by pre-bussing tables
- Established welcoming atmosphere by greeting each guest warmly
- Trained new staff in front-of-house procedures, customer relations and cleaning
- Utilized POS system to receive and process food and beverage orders
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
Team Leader (Secondment)
Abel Group (NRMA)
06.2022 - 12.2022
- Managed a team of 8 people in a sales role and assisted in them meeting their KPI's
- Effectively communicated and facilitated training packages to staff and ensured they were providing correct and up to date information
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Created and updated rostered monthly to accommodate for staff over two sites
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties through coaching and monthly performance reviews
- Consistently led from the front, providing guidance and motivation to all staff
- Collaborate with other Team Leads and Executive Team Leads to manage employee rewards and recognition programs
- Experience in adhering to deadlines on an individual and team level
Sales Consultant
Abel Group (NRMA)
04.2021 - 06.2022
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases in line with new Anti-Hawking laws
- Resolved problems, improved operations and provided exceptional service
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Offered friendly and efficient service to customers, handled challenging situations with ease while actively listened to customers' requests, confirming full understanding before addressing concerns
- Exceeded goals through effective task prioritization and great work ethic
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Carried out day-day duties accurately and efficiently
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided information regarding charge accounts and loyalty programs
- Updated relevant spreadsheets and systems to assist in tracking site sales and KPI's
- Tracked and achieved relevant KPI measures set
Civic Centre Events Casual
Shellharbour City Council
02.2021 - 04.2021
- Supported events execution and venue set up and tear down
- Provided exceptional customer service to all guests and escalated concerns where needed
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities
- Processed payments, checked tickets and directed guests to locations
- Handled wiping down tables, sanitizing restrooms and removing trash during each shift to keep areas professional and inviting
Civic Centre Activation Trainee
Shellharbour City Council
01.2020 - 01.2021
- Assisted in content development for events, drafting and distributing promotional materials
- Supported events execution and venue set up and tear down
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events
- Researched assigned events and identified possible partnerships aligned with event concepts
- Managed administrative logistics of events planning, event booking and event promotions
- Contributed to social media outreach, content development and schedule management
- Contacted vendors, venue and stakeholders
- Helped plan meetings, distributed agenda and took minutes
- Selected and ordered refreshments, decor and event materials
- Solicited feedback from attendees to assess event success and uncover opportunities for improvement
- Liaised with marketing and PR colleagues to promote special events in social calendars
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Maintained profession contact with relevant stakeholders through emails and phone calls
- Scheduled office meetings and client appointments for event team
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Shift Supervisor Trainee
Domino's Pizza
07.2016 - 10.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Maintained compliance with company policies, objectives and communication goals
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Answered questions about store policies and addressed customer concerns
- Worked flexible schedule and extra shifts to meet business needs
Education
Certificate IV - HR Management
Australian HR Institute
06-2025
Certificate III - Events
TAFE NSW
NSW01.2021
High School Diploma -
St Mary Star of The Sea College
Wollongong, NSW12.2019
Skills
- Time management
- Facilitation
- Work Planning and Prioritization
- Project coordination
- Process improvement
- Strategic planning
- Systems and software programs
- Problem solving strength
Certification
- Responsible service of alcohol
- Provisional drivers license
- Provide cardio pulmonary resuscitation
- Provide basic emergency life support
- Provide first aid
Timeline
OD&L Coordinator
South Eastern Sydney LHD
10.2023 - Current
OD&L Administration Officer
South Eastern Sydney LHD
07.2023 - 10.2023
New Starter Onboarding Specialist
Abel Group (NRMA)
01.2023 - Current
Team Leader (Secondment)
Abel Group (NRMA)
06.2022 - 12.2022
Sales Consultant
Abel Group (NRMA)
04.2021 - 06.2022
Civic Centre Events Casual
Shellharbour City Council
02.2021 - 04.2021
Civic Centre Activation Trainee
Shellharbour City Council
01.2020 - 01.2021
Kitchen Staff Member, Floor Supervisor
Amigos Mexican Restaurant
10.2018 - 03.2023
Shift Supervisor Trainee
Domino's Pizza
07.2016 - 10.2018
High School Diploma -
St Mary Star of The Sea College
- Responsible service of alcohol
- Provisional drivers license
- Provide cardio pulmonary resuscitation
- Provide basic emergency life support
- Provide first aid
Certificate IV - HR Management
Australian HR Institute
Certificate III - Events
TAFE NSW
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