Claudia Moncacha
Thornton,NSW
Summary
Attentive team member equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth and smooth workplace operations.
Overview
10
10
years of professional experience
Work History
Dog Groomer
WoofSpark
Cessnock
09.2025 - 12.2025
- Bathed and dried pets to ensure cleanliness and comfort.
- Conducted breed-specific grooming styles for various dog types.
- Monitored pet behaviour during grooming sessions to ensure safety and comfort.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Delivered excellent service to pet owners to drive repeat business.
- Kept detailed records of services performed for each animal client.
- Groomed dogs using industry-standard techniques and tools at WoofSpark.
Senior Kennel Attendant
Hunter Dog Centre
Gateshead
03.2021 - 08.2025
- Animal Care & Handling: Provided high-quality care for a variety of dogs, ensuring their health, safety, and well-being in a fast-paced environment. Handled animals with sensitivity to behavior and specific needs, including dogs with special requirements.
- Health Monitoring & Reporting: Monitored physical condition and behavior of animals, promptly reporting any changes or health concerns to senior staff. Conducted regular health assessments, including signs of distress, injury, or illness, to maintain a safe and healthy environment.
- Sanitation & Hygiene: Maintained a clean and sanitized facility, adhering to strict hygiene standards to prevent the spread of disease and ensure the health of both animals and staff.
- Record Keeping: Completed detailed intake forms, documenting important health information, behavioral traits, and special care needs of animals, ensuring accurate records for medical and operational use.
- Customer Relations: Provided professional and compassionate customer service, liaising with pet owners regarding their animals' health, behavior, and daily care needs. Communicated effectively via email, phone, and in person to ensure high customer satisfaction.
- Team Collaboration & Communication: Worked closely with operational managers and supervisors to ensure smooth coordination of animal care and facility operations. Assisted with administrative tasks such as appointment scheduling, room assignments, and transportation logistics.
- Preventative Health Care & Grooming: Provided grooming services to dogs, including nail trimming, brushing, and bathing, ensuring their comfort and cleanliness.
- Managed front desk operations and greeted visitors warmly.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Paintball Marshall
Delta Force Paintball
Newcastle
11.2019 - 04.2022
- Ensured Player Safety: Diligently enforced safety protocols and regulations during gameplay, prioritising the well-being of all participants. Ensured players adhered to safety guidelines, reducing risk of accidents or injury during games.
- Equipment Safety & Maintenance: Performed routine checks and standardised maintenance on paintball markers and other gear, ensuring proper functioning and safety. Conducted end-of-day cleaning procedures to ensure all equipment was sanitised and prepared for future use.
- Impartial Decision Making: Monitored gameplay to ensure fair and consistent rule enforcement. Utilised strong judgement and attention to detail to make impartial decisions that ensured a balanced and safe environment for all players.
- Emergency Response & Risk Management: Swiftly identified and managed on-field equipment malfunctions, executing repairs and troubleshooting to quickly return gear to operational status, minimising downtime and ensuring continuous gameplay.
- Operation of POS system to curate game packages best tailored to players' wants and style of play.
Team Member
Clip' N Climb
Gosford
02.2016 - 11.2019
- Group Management & Communication: Managed diverse groups of children with varying needs and comfort levels, tailoring communication and instruction styles to ensure an engaging and enjoyable experience for all participants.
- Event Planning & Execution: Facilitated memorable events by meticulously planning and executing party activities, incorporating creative elements such as themed decorations, food and drink service, and age-appropriate entertainment, ensuring a seamless event from start to finish.
- Safety & Equipment Inspections: Prioritized safety by conducting thorough inspections of climbing equipment before, during and after each session. Ensured that all safety gear, including harnesses and auto belay lines, was properly maintained and in working order to prevent accidents.
- Customized Safety Briefings: Delivered personalized safety briefings tailored to the age and understanding of each group, emphasizing important climbing safety protocols, and ensuring each child was equipped with the knowledge to enjoy a secure and safe experience.
- Conflict Resolution & Support: Addressed any concerns promptly, including resolving user errors in auto belay systems and guiding children through fears of heights with patience and empathy. Supported both children and parents, offering reassurance and maintaining a calm, supportive environment.
- Multi-Tasking & Time Management: Managed multiple bookings and events simultaneously, prioritizing tasks to ensure every detail was attended to while maintaining the highest standards of service and safety.
- Food & Hygiene Standards: Prepared and served food and drinks while maintaining strict adherence to hygiene and safety standards, ensuring that all food-related procedures were handled professionally and responsibly.
- Collaboration & Teamwork: Worked closely with other team members to ensure smooth operations, including assisting with setting up climbing areas, managing equipment, and providing support during climbing sessions, contributing to a positive team dynamic and ensuring events ran smoothly.
- Empathetic Customer Support: Helped children overcome fears and discomforts related to climbing and heights through empathetic coaching, ensuring they felt supported, safe, and encouraged to face challenges with confidence.
Education
First Aid & CPR -
Australia Wide First Aid
09.2025
Nationally Coordinated Criminal History Check
CrimeCheck Australia
09-2025
Dangerous Dog Assessing and Handling -
Steve Austin Canine Behaviour and Training
11.2023
Pet CPR, First Aid & Care -
PetSaver
09.2023
5 Week Course in Dog Grooming -
The Grooming School
08.2023
Certificate III Companion Animal Services -
TAFE Kurri Kurri
07.2022
Skills
- Time management
- Dependable and responsible
- Interpersonal Communication
- Quick Decision Making
- Problem Identification and Solving
- Adaptable and flexible
- Behaviour Observation
- Task Prioritisation
- Multi-tasking
Timeline
Dog Groomer
WoofSpark
09.2025 - 12.2025
Senior Kennel Attendant
Hunter Dog Centre
03.2021 - 08.2025
Paintball Marshall
Delta Force Paintball
11.2019 - 04.2022
Team Member
Clip' N Climb
02.2016 - 11.2019
First Aid & CPR -
Australia Wide First Aid
Nationally Coordinated Criminal History Check
CrimeCheck Australia
Dangerous Dog Assessing and Handling -
Steve Austin Canine Behaviour and Training
Pet CPR, First Aid & Care -
PetSaver
5 Week Course in Dog Grooming -
The Grooming School
Certificate III Companion Animal Services -
TAFE Kurri Kurri