- Highly motivated and skilled, Who graciously handles and resolves challenging client and staffing issues. Driven to consistently deliver exceptional client support. passionate and motivated offers a unique blend of communication and organizational and technical skills. community services specialist to adults with mental health and Developmental/intellectual disability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Claudia Peemoller
Campbelltown,NSW
Summary
Overview
21
years of professional experience
Work History
Ultimate Disability Services
House Manger
03.2021 - Current
Job overview
- Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Assisted residents with daily hygiene and living tasks.
- Registered housekeeping information on thedatabase to enable tracking history and maintain accurate records.
- Identified and communicated customer needs and complaints to stakeholders.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed, and hired employees and implemented amentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules, and monitored performance.
- Developed and implemented a variety of policies and procedures to ensure the safety of clients and staff.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Supervised residents in preparing meals and handling chores and provided constructive feedback.
- Scheduled and coordinated staff meetings to discuss policies, procedures, and goals.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- develop and implement rosters
- Communicate effectively with all stakeholders and families.
- Communicate effectively with NDIS/Medical professionals.
- Safe transportation of all clients
- Develop and implements monthly client meetings
- implanted and monitored infection control protocols
- Managed 3 SIL homes consisting of 15 staff
Hope And Care
Team Leader
03.2018 - 05.2022
Job overview
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Designed individualized plans detailing daily activities and needs for patients.
- Coordinated patient discharge planning and follow-up care.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Assessed risk factors of patients and made referrals for further services.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Transported patients via wheelchair to and from daily activities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Entertained, conversed, and read aloud to keep client mentally alert.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided high level of physical support by lifting, adjusting, and moving client.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept accurate records for client files and handled related paperwork.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Facilitated family meetings to discuss patient care plans.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Collaborated with healthcare providers to drive continuity of care.
- Developed rosters to suit the clients needs
- Supervision of staff and give feed back
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Department Of Aging And Disability Services
Disabilty Support Worker
02.2002 - 09.2018
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Safe transportation of clients
- collaborate with professionals/ stakeholders
- personal care and Hygiene
- manual handling
- medication administration
- develop and monitor programs to develop skills for the client
- house keeping and logging task completed
- budgeting and creating weekly spending list
Education
Tafe OnlineSydney, NSW
from Mental Health Services
02.2026
University Overview
ADHC In House Training
from Mental Health First Aid
03.2007
University Overview
ADHCIn House Training
from Disability Cert 3 And 4
09.2006
University Overview
ADHCInhouse Training
from Sexuality in Disabilities
07.2006
University Overview
ADHC In-house Behaviour Training
from BehaviourTraining
03.2005
University Overview
Manual Handling Campbelltown, NSW
from Manual Handling
02.2002
University Overview
Liverpool Tafe Liverpool NSW
from Teaching English To Non English Travellers
04.2001
University Overview
Tafe Fairfield, NSW
from Community Services
02.1999
University Overview
Mission Australia Campbelltown, NSW
from CERT 3 AIN
09.1998
University Overview
Epilepsy OrgShire NSW
Cert 4 from Epilepsy Training And Emergency Injection
08.1995
University Overview
Miller High SchoolMiller, NSW
High School Diploma
12.1986
University Overview
Skills
- Employee Scheduling
- Activity Supervision
- Compliance Requirements
- Emotional Support
- Palliative Care
- Companionship and Emotional Support
- Electronic Document Management System
- Staff Development
- Facility Inspections
- Maintenance and repair
- PPE Use
- Team building
- Communicate effectively with stakeholders
- Roster development fair and equable
Timeline
House Manger
Ultimate Disability Services
03.2021 - Current
Team Leader
Hope And Care
03.2018 - 05.2022
Disabilty Support Worker
Department Of Aging And Disability Services
02.2002 - 09.2018
Tafe Online
from Mental Health Services
ADHC
from Mental Health First Aid
ADHC
from Disability Cert 3 And 4
ADHC
from Sexuality in Disabilities
ADHC
from BehaviourTraining
Manual Handling
from Manual Handling
Liverpool Tafe
from Teaching English To Non English Travellers
Tafe
from Community Services
Mission Australia
from CERT 3 AIN
Epilepsy Org
Cert 4 from Epilepsy Training And Emergency Injection
Miller High School
High School Diploma
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