Summary
Overview
Work History
Education
Skills
Nationality
Email
Mobile
It Skills
Timeline
Generic

Claudia Peredo

Melbourne,VIC

Summary

Seasoned and results-driven professional with a proven track record of managing critical tasks from conception to fruition. Adept in customer service, management, hospitality, administration, marketing, data analysis, and advanced technology applications. Known for surpassing organizational objectives through lean operational methods, delivering top-notch results, and fostering team success through incentive-driven rewards. Skilled in making critical decisions under pressure, navigating challenges, and seizing opportunities to advance organizational goals. Currently seeking a dynamic role in the Mining Industry that allows for personal growth and professional development within a vibrant working environment.

Overview

19
19
years of professional experience

Work History

Transcribing

Freelance (WFH)
05.2023 - Current
  • Review transcriptions for accuracy, clarity, and adherence to company standards.
  • Edit and correct transcriptions as needed to ensure high-quality output.
  • Format transcriptions according to company standards, including font, spacing, and layout.
  • Ensure consistency in formatting across all transcriptions.
  • Research and verify names, terms, and other information mentioned in the recordings.
  • Ensure accuracy of factual information and proper spelling of names and terms.

Warehouse Caretaker

ALDI Warehouse Dandenong
02.2023 - 05.2023
  • Maintain clean and safe environment, regularly inspect the warehouse to ensure cleanliness and compliance with safety standards.
  • Implement procedures to prevent accidents and ensure a safe working environment for all staff.
  • Optimize space utilization to maximize storage capacity and efficiency.
  • Report discrepancies, monitor inventory levels and report any discrepancies or issues to supervisors promptly.
  • Coordinate with relevant departments to investigate and resolve discrepancies effectively.
  • Communication and cooperation, communicate and cooperate effectively with supervisors and coworkers to coordinate tasks and address any concerns or issues.
    Foster a collaborative and supportive working environment to ensure smooth operations.
  • Operate and maintain warehouse vehicles and equipment, operate warehouse vehicles and equipment, such as pallet jacks, safely and efficiently.
  • Conduct preventive maintenance on vehicles and equipment to ensure optimal performance and longevity.
  • Follow Quality Service Standards, Adhere to quality service standards, procedures, rules, and regulations to ensure consistency and compliance.
  • Maintain accurate records and documentation related to warehouse operations and safety protocols.

Traveling Across Asia and Europe

Volunteering
05.2021 - 02.2023
  • Yoga Instructor: Lead free yoga classes for individuals or groups.
    Create and implement yoga sequences suitable for various skill levels.
    Provide guidance on proper alignment and breathing techniques.
    Offer modifications and adjustments to accommodate participants' needs.
  • Scuba Diving Guide: Lead guided scuba dives for certified divers, ensuring safety and enjoyment.
    Provide briefings on dive sites, underwater landmarks, and safety protocols.
    Assist divers with equipment setup and underwater navigation.
    Identify marine life and points of interest during dives.
  • Bartender: Prepare and serve alcoholic and non-alcoholic beverages to customers.
    Maintain cleanliness and organization of the bar area.
    Engage with customers, take orders, and provide recommendations.
    Monitor alcohol consumption and ensure responsible service.
  • Cashier: Process customer transactions accurately and efficiently.
    Handle cash, credit card, and electronic payments.
    Balance cash register at the end of the shift and reconcile discrepancies.
    Provide friendly and attentive customer service.
  • Waitress; Take food and drink orders from customers and relay them to the kitchen or bar.
    Serve food and beverages to customers in a timely manner.
    Check on customers to ensure satisfaction and address any concerns.
    Clear tables and reset them for the next customers.

Customer Service Team Member

BIG W Pakenham
11.2020 - 05.2021
  • Customer Service, greet customers warmly and assist them with their inquiries, providing product information and recommendations as needed.
  • Ensure a positive shopping experience for customers by offering attentive and personalized service.
  • Point of Sale, Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
    Handle cash, credit card, and electronic payments securely and in accordance with company procedures.
  • Stock Replenishing, Monitor inventory levels and replenish stock on the sales floor to ensure products are readily available for customers.
    Restock shelves, racks, and displays in an organized and visually appealing manner.
  • Stock Unpacking, Receive deliveries of merchandise and unpack stock in a timely manner.
    Verify shipments against purchase orders and report any discrepancies to management.
  • Working Across Departments, Collaborate with colleagues across different departments to assist with various tasks and projects as needed.
    Maintain effective communication to ensure smooth operations and a cohesive team environment.
  • Floor Merchandising, Assist with floor merchandising activities, including arranging displays, setting up promotional signage, and updating product placements to attract customers' attention.
  • Pick/Packing, Fulfill customer orders by picking items from the store inventory and packing them for shipment or customer pickup.
  • Ensure accuracy in picking and packing to minimize errors and customer dissatisfaction.

Yoga Instructor/Self Employed

NAMASTE YOGA KOHLIPE
12.2019 - 04.2020
  • Lead Yoga Classes, design and lead yoga classes tailored to students' skill levels, incorporating a variety of poses, sequences, and meditation techniques.
  • Provide clear and detailed instructions to guide students through each posture, ensuring proper alignment and safety.
  • Teach Correct Postures, Demonstrate and explain yoga postures, modifications, and variations to accommodate students' abilities and needs.
  • Offer hands-on adjustments and verbal cues to help students refine their alignment and deepen their practice.
  • Promote Maximum Benefit and Safety, Focus on alignment, breath awareness, and mindfulness to help students derive maximum physical, mental, and emotional benefits from their practice.
  • Emphasize safety precautions and injury prevention techniques to create a safe and supportive environment for all students.
  • Provide In-Depth Understanding of Breathing Techniques, Teach students various breathing techniques, such as ujjayi pranayama, kapalabhati, and alternate nostril breathing, to enhance their breath control, relaxation, and overall well-being.
  • Explain the physiological and psychological effects of different breathing practices to deepen students' understanding and awareness.
  • Create a Supportive Environment, Foster a welcoming and inclusive atmosphere where students feel comfortable exploring their practice and expressing themselves.
  • Offer encouragement, support, and personalized guidance to help students overcome challenges and achieve their goals.

Resort Manager

PITIUSAS BEACH RESORT, KOH LIPE THAILAND
05.2019 - 11.2019
  • Ensured the highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
  • Striving to create a relaxing and welcoming ambience for customers
  • Making sure that guests have a good first and last impression of the hotel
  • Identified and verified the scope of work, operational impact, budgets, timelines, facility improvements, show quality, labor-management, and training
  • Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve
  • Answered, screened, and forwarded daily mails and phone calls
  • Overseeing the allocation of hotel bedrooms
  • Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
  • Computed bills and took payments
  • Balanced cash at the end of the shift and generate accounting reports for the benefit of the next shift.
  • Perform general cleaning tasks such as sweeping, mopping, vacuuming, and dusting
  • Clean and sanitize bathrooms, kitchens, and common areas
  • Make beds and change linens
  • Empty trash containers and dispose of waste appropriately
  • Stock and replenish supplies such as toiletries, towels, and cleaning products
  • Perform occasional deep cleaning tasks as needed
  • Follow established safety procedures and guidelines
  • Report any maintenance issues or safety hazards to the appropriate personnel

Client/Campaign Relationship Manager

ENTELECH DIGITAL MARKETING BANGKOK THAILAND
07.2018 - 10.2018
  • Build Relationships with Clients: Establish and maintain strong relationships with clients to understand their business goals and challenges.
  • Act as the main point of contact for client inquiries, requests, and feedback.
  • Regularly communicate with clients to ensure their satisfaction and address any concerns.
  • Strategic Planning: Develop customized plans to address each client's unique business needs and objectives.
  • Provide strategic advice and recommendations to clients on creating profitable processes and optimizing their operations.
  • Client Meetings and Reporting: Schedule and conduct regular meetings with clients to review progress, discuss strategies, and address any issues.
  • Prepare and deliver monthly updates and reports to clients, highlighting key achievements, challenges, and recommendations.
  • Issue Resolution and Escalation: Act as a point of contact for client complaints and concerns, resolving issues promptly and effectively.
  • Escalate complex issues to the appropriate internal teams for resolution.
  • Sales Support: Collaborate with the sales team to identify opportunities for upselling or cross-selling additional services and products to clients.
  • Contract Adherence: Ensure that both the company and clients adhere to contract terms and agreements.
  • Competitive Analysis: Study competitors to identify new strategies and tactics to retain and attract customers.
  • Sales and Revenue Targets: Set sales and revenue targets in collaboration with the sales team and work diligently to achieve them.
  • Collaboration with Internal Teams: Work closely with internal teams such as sales, marketing coordinators, and web designers to address clients' needs and deliver exceptional service.
  • Digital Marketing Expertise: Implement and manage digital mail lists.
  • Oversee SEO strategies and internet marketing campaigns.
  • Ensure quality control of website content.
  • Create effective website landing pages.
  • Implement and report on Google Analytics.
  • Monitor and optimize Facebook ad campaigns.

Customer Relationship Manager

MALI RESORT KOH LIPE THAILAND
11.2015 - 03.2018
  • Greet Guests: Welcome both international and local guests with a warm smile and friendly demeanor as they arrive at the front desk.
  • Check-In Process Management: Manage the check-in registration process efficiently, ensuring a seamless and pleasant experience for guests.
  • Request identification from guests and verify the accuracy of provided credentials.
  • Guest Check-Ins and Check-Outs: Handle guest check-ins and check-outs promptly and courteously, addressing any queries or requests they may have.
  • Provide guests with room keys and promptly call for bellboys to assist with luggage.
  • Room Management: Maintain accurate accounting of all rooms, updating room status as necessary to ensure optimal occupancy management.
  • Reservations Handling: Take reservations in person, recording all relevant details accurately and confirming availability.
  • Billing and Payments: Compute bills accurately and process payments efficiently, ensuring all charges are accounted for and guests are provided with clear receipts.
  • Guest Services and Inquiries: Answer guests' queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions with confidence and accuracy.
  • Assist guests in booking local excursions and arranging transfers, providing recommendations based on their preferences.
  • Guest Relations: Refer guests to appropriate departments to address any complaints or suggestions they may have, ensuring prompt resolution and guest satisfaction.
  • Hotel and Area Orientation: Provide guests with directions around the hotel and the local area, including information about nearby attractions, dining options, and transportation services.
  • Maintenance Coordination: Contact housekeeping and maintenance departments promptly upon receiving any guest-reported issues, ensuring swift resolution to maintain guest comfort and satisfaction.
  • Key Management: Explain the appropriate use of room keys to guests, emphasizing security measures, and ensuring their satisfaction with the rooms allotted to them.
  • End-of-Shift Accounting: Balance cash at the end of the shift accurately, reconciling all transactions and preparing accounting reports for the benefit of the next shift.
  • Preparation for Next Shift: Prepare check-in and check-out sheets for the next day, organizing reservation details and ensuring a smooth transition for incoming staff.
  • Communication Handling: Respond to daily emails and phone calls promptly and professionally, addressing guest inquiries, requests, and reservations with attention to detail and efficiency.
  • Overseeing and coordinating all activities related to maintaining cleanliness, orderliness, and hygiene within the Resort.
  • Housekeeping management to ensures that the premises are clean, safe, and comfortable for occupants or guests.

Shop Manager/PADI Open Water Scuba Instructor

ADANG SEA DIVERS ECO LODGE KOH LIPE THAILAND
01.2012 - 11.2015
  • Conduct PADI Scuba Courses: Lead and supervise scuba courses from Open Water to Dive Master levels, ensuring compliance with PADI standards and safety protocols.
  • Provide high-quality instruction and mentorship to students, fostering their development as competent and confident divers.
  • Customer Liaison: Interface with international students and customers, assisting with course bookings, accommodation arrangements, and addressing inquiries or concerns promptly and professionally.
  • Boat Time Scheduling and Dive Planning: Plan boat time schedules and deck layout, coordinating dive trips and ensuring efficient use of resources.
  • Plan daily dives and dive sites, taking into account weather conditions, dive experience levels, and local regulations.
  • Staff Rostering and Management: Develop staff rosters, assign duties, and provide leadership and guidance to dive instructors, divemasters, and support staff.
  • Conduct regular staff training and performance evaluations to maintain high standards of professionalism and service.
  • Local Staff Liaison: Liaise with Thai/local staff members, fostering positive working relationships and ensuring effective communication and collaboration.
  • Equipment Maintenance: Oversee the maintenance and servicing of diving equipment, ensuring all gear is in safe and working condition.
  • Conduct regular inspections and repairs as necessary, adhering to manufacturer guidelines and industry standards.
  • Sales and Marketing: Promote scuba courses and equipment sales, actively engaging with customers to identify their needs and recommend suitable products and services.
  • Drive revenue growth through effective sales strategies and customer relationship management.
  • Data Entry and Administration: Enter student certifications and course completions on the PADI website accurately and in a timely manner.
  • Perform general administration tasks such as filing, photocopying, bookings, and ordering supplies to support efficient dive center operations.

Prosecution Liaison Officer (Contract) (Melbourne Australia)

DEPARTMENT OF TRANSPORT- DOT LEGAL -PROSECUTIONS AND INVESTIGATION BRANCH
03.2011 - 01.2012
  • Finalizing and Recording Court Outcomes/Adjournments: Utilize the PERIN database to record court outcomes and adjournments accurately.
  • Ensure all relevant information is updated promptly and accurately.
  • Scheduling Offences for Courts: Coordinate with court officials to schedule offences for court appearances, ensuring timely and efficient proceedings.
  • Allocating Files to Prosecutors: Allocate PRARs, Misc. 225, and Re-hearing application files to prosecutors as per requirements.
  • Ensure all necessary documents are provided to prosecutors for review and action.
  • Producing Pre-Court Disclosures: Prepare pre-court disclosures and allocate them to prosecutors, ensuring compliance with legal procedures.
  • Facilitate communication between prosecutors and relevant parties to ensure timely preparation and submission.
  • Preparing Elect for Court and Application for Revocation: Assist in preparing Elect for Court and Application for
  • Revocation matters, ensuring accuracy and completeness.
    Seek authorization from prosecutors as required.
  • Issuing and Executing Warrants: Handle the issuance and execution of warrants, coordinating with relevant authorities and ensuring compliance with legal protocols.
  • Managing Victorian Taxi Department Matters: Allocate Victorian Taxi Department matters to prosecutors and facilitate their handling.
  • Record all outcomes accurately on databases and maintain documentation as per legal requirements.
  • Liaising with Stakeholders: Collaborate with prosecutors, courts, external agencies, and legal representatives such as barristers and solicitors as needed.
  • Ensure clear and effective communication to facilitate smooth proceedings.
  • Managing Court Lists and Documents: Print weekly court lists and ensure all matters are correctly filed and present for prosecutors.
  • Maintain court compactors and ensure accurate filing of documents.
  • General Administration Duties: Perform general administrative tasks such as answering calls, photocopying, printing, faxing, filing, and distributing mail.
  • Utilize software tools including Lotus Notes, Trim, and Microsoft Office for daily tasks.

Administration/Data Entry (Temp) (Melbourne Australia)

CRAWFORD & CO INSURANCE - Health Claims Department
01.2011 - 03.2011
  • Contacting clients of recent policy change / recall of surgical product
  • Updating spreadsheets
  • Scanning medical documents for cases
  • Data Entry
  • Preparing files for consultants
  • General administration - answering phone, filing, photocopying

Data Entry (Temp) (Melbourne Australia)

FULTONHOGAN
08.2010 - 11.2010
  • Create a Centralised Address Book for 28,000 contacts
  • Implement procedure to merge 2 Address Books
  • Collate Data
  • Data Entry
  • Contact Suppliers and Vendors for correct details
  • Liaise with Management

Receptionist/Office Administrator (Permanent) (Melbourne Australia)

UNITED PETROLEUM
08.2009 - 08.2010
  • Front house reception
  • Support Office Manager
  • Act as Office Manager when absent
  • Stationary ordering and distributing
  • Answer incoming calls/Switch Board
  • Liaise with Suppliers
  • Mail Distribution
  • Organized all outgoing mail
  • Liaised with and organized couriers
  • Meet and greet clients and visitors
  • Room bookings
  • Data Entry
  • Document Formatting
  • Collating documents and information for clients and staff
  • Opening Legal and Property files
  • Creating Purchase Orders
  • Letter writing
  • Team support

Customer Service/Merchandiser (Temp)

LVMH - Watch & Jewellery (Melbourne Australia)
10.2008 - 02.2009

Marketing Coordinator (Temp)

SPOTLIGHT (Melbourne Australia)
07.2008 - 09.2008

Receptionist/Administrator (Temp)

ADMINISTRATION TEMP ROLES (Melbourne Australia)
09.2007 - 07.2008

Team Secretary/Executive Assistant (Permanent)

ARIADNE CAPITAL (London)
01.2007 - 01.2008

Receptionist/Administrator (Permanent)

ANDERSELITE CDl (London)
06.2005 - 12.2006

Education

White Card

Origin Institute
Melbourne, VIC
02.2024

Responsible Service of Alcohol

Express Online Training
Melbourne, VIC
02.2024

Food Handler

Express Online Training
Melbourne, VIC
02.2024

Google Analytics & Google Ads Certified -

Bangkok
01.2018

PADI Dive Master & Open Water Scuba Instructor -

Thailand
01.2012

Diploma of Tourism - Operations Management -

William Angliss Institute of TAFE
Melbourne, Australia
01.2003

Certificate of Retail Studies -

Western Melbourne Institute of TAFE
Melbourne, Australia
01.1996

Completed Victorian Certificate of Education (VCE) -

Holmesglen Institute of TAFE
Melbourne, Australia
01.1995

Skills

  • Management, Administration, Customer Service, Data Entry, Reception, Guest Service and Support
  • Time Management, Attention to Detail, Professionalism, Organization
  • Problem-Solving, Teamwork, Multi-tasking, Friendly, Positive Attitude, Calm Under Pressure, Professional and Courteous, Hard Working
  • Physical Stamina, Environmental Awareness
  • Stock management, Stock picking and preparing, Supply Restocking, Supply Replenishment, Inventory Control
  • Fluent in Spanish
  • Hospitality background, Housekeeping, Laundry Management, Kitchen Cleaning and Maintenance
  • Food Handlers Card
  • C Class Drivers License
  • Accurate Cash Handling, Payment Processing
  • Waste Reduction
  • Beverage Service
  • Fire Prevention and Safety
  • Punctual and Reliable, Creative Thinking

Nationality

Australian

Email

missclaudita@hotmail.com

Mobile

0481 123 357

It Skills

  • Microsoft Office, Outlook, Lotus Notes
  • Database management - TRIM, Zoho, Oracle
  • Google - Google Analytics, Google Adwords
  • Social media management - Facebook, Instagram, Twitter
  • CRM Software - Zoho, Hubspot, Basecamp
  • Reservation System - Littlehotelier, Siteminder
  • E-commerce/Marketing - Squarespace, Instapage, Mailchimp

Timeline

Transcribing

Freelance (WFH)
05.2023 - Current

Warehouse Caretaker

ALDI Warehouse Dandenong
02.2023 - 05.2023

Traveling Across Asia and Europe

Volunteering
05.2021 - 02.2023

Customer Service Team Member

BIG W Pakenham
11.2020 - 05.2021

Yoga Instructor/Self Employed

NAMASTE YOGA KOHLIPE
12.2019 - 04.2020

Resort Manager

PITIUSAS BEACH RESORT, KOH LIPE THAILAND
05.2019 - 11.2019

Client/Campaign Relationship Manager

ENTELECH DIGITAL MARKETING BANGKOK THAILAND
07.2018 - 10.2018

Customer Relationship Manager

MALI RESORT KOH LIPE THAILAND
11.2015 - 03.2018

Shop Manager/PADI Open Water Scuba Instructor

ADANG SEA DIVERS ECO LODGE KOH LIPE THAILAND
01.2012 - 11.2015

Prosecution Liaison Officer (Contract) (Melbourne Australia)

DEPARTMENT OF TRANSPORT- DOT LEGAL -PROSECUTIONS AND INVESTIGATION BRANCH
03.2011 - 01.2012

Administration/Data Entry (Temp) (Melbourne Australia)

CRAWFORD & CO INSURANCE - Health Claims Department
01.2011 - 03.2011

Data Entry (Temp) (Melbourne Australia)

FULTONHOGAN
08.2010 - 11.2010

Receptionist/Office Administrator (Permanent) (Melbourne Australia)

UNITED PETROLEUM
08.2009 - 08.2010

Customer Service/Merchandiser (Temp)

LVMH - Watch & Jewellery (Melbourne Australia)
10.2008 - 02.2009

Marketing Coordinator (Temp)

SPOTLIGHT (Melbourne Australia)
07.2008 - 09.2008

Receptionist/Administrator (Temp)

ADMINISTRATION TEMP ROLES (Melbourne Australia)
09.2007 - 07.2008

Team Secretary/Executive Assistant (Permanent)

ARIADNE CAPITAL (London)
01.2007 - 01.2008

Receptionist/Administrator (Permanent)

ANDERSELITE CDl (London)
06.2005 - 12.2006

White Card

Origin Institute

Responsible Service of Alcohol

Express Online Training

Food Handler

Express Online Training

Google Analytics & Google Ads Certified -

Bangkok

PADI Dive Master & Open Water Scuba Instructor -

Thailand

Diploma of Tourism - Operations Management -

William Angliss Institute of TAFE

Certificate of Retail Studies -

Western Melbourne Institute of TAFE

Completed Victorian Certificate of Education (VCE) -

Holmesglen Institute of TAFE

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Claudia Peredo