Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Claudia Peredo

Moranbah,QLD

Summary

Reliable and detail-focused Guest Service Assistant / Administrator with proven experience supporting workforce accommodation operations within the coal mining and resource sectors. Skilled in handling high volumes of check-ins and reservation requests via phone, email, and online booking systems, with a strong focus on accuracy and timely data entry. Adept at addressing guest enquiries, resolving issues efficiently, and maintaining up-to-date knowledge of village services to ensure a seamless experience for FIFO and DIDO workers and site personnel. Proficient in generating daily, weekly, and monthly reports, and supporting administrative functions such as data processing, raising purchase orders, and reconciling invoices and timesheets. Experienced with RMS, BMA SAMS/Workflow, JDE, Fly2Work and highly competent in Microsoft Office Suite. Strong organisational skills, clear communication, and a customer-first mindset make me a valuable asset in fast-paced mining environments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Guest Service Attendant

Civeo
04 2024 - Current
  • Guest Service Assistant & Administrator of a high paced and high volume reception with 300+ check-ins on peak days.
  • Welcomed guests upon arrival, provided detailed information about village facilities, and efficiently processed check-in procedures.
  • Accommodation Allocation: Assigned rooms based on booking details and availability, ensuring optimal use of space and guest satisfaction.
  • Check-Out Process: Managed guest departures by handling final billing, key collection, and addressing any last-minute guest concerns.
  • Guest Inquiries: Responded to questions regarding local amenities and village policies, offering solutions and clear explanations to ensure a positive experience.
  • Administrative Tasks: Maintained accurate guest records, updated reservation systems, and generated periodic reports to track occupancy and service metrics.
  • Security Procedures: Enforced safety protocols and managed key control processes to ensure a secure environment for guests and staff.
  • Interdepartmental Communication: Collaborated with various departments to coordinate guest needs and enhance overall service delivery.
  • Delivered exceptional guest experiences through attentive service and proactive problem-solving.
  • Managed check-in and check-out processes, ensuring accuracy and efficiency in transactions.
  • Trained new team members on company protocols, enhancing service quality and operational efficiency.

Transcribing

Freelance (WFH)
05.2023 - 01.2024
  • Review transcriptions for accuracy, clarity, and adherence to company standards.
  • Edit and correct transcriptions as needed to ensure high-quality output.
  • Format transcriptions according to company standards, including font, spacing, and layout.
  • Ensure consistency in formatting across all transcriptions.
  • Research and verify names, terms, and other information mentioned in recordings.
  • Ensure accuracy of factual information and proper spelling of names and terms.

Warehouse Caretaker

ALDI Warehouse Dandenong
02.2023 - 05.2023
  • Maintain clean and safe environment, regularly inspect warehouse to ensure cleanliness and compliance with safety standards.
  • Implement procedures to prevent accidents and ensure safe working environment for all staff.
  • Optimize space utilization to maximize storage capacity and efficiency.
  • Report discrepancies, monitor inventory levels and report any discrepancies or issues to supervisors promptly.
  • Coordinate with relevant departments to investigate and resolve discrepancies effectively.
  • Communication and cooperation, communicate and cooperate effectively with supervisors and coworkers to coordinate tasks and address any concerns or issues.
    Foster a collaborative and supportive working environment to ensure smooth operations.
  • Operate and maintain warehouse vehicles and equipment, operate warehouse vehicles and equipment, such as pallet jacks, safely and efficiently.
  • Conduct preventive maintenance on vehicles and equipment to ensure optimal performance and longevity.
  • Follow Quality Service Standards, Adhere to quality service standards, procedures, rules, and regulations to ensure consistency and compliance.
  • Maintain accurate records and documentation related to warehouse operations and safety protocols.

Traveling Across Asia and Europe

Volunteering
05.2021 - 02.2023
  • Yoga Instructor: Lead free yoga classes for individuals or groups.
    Create and implement yoga sequences suitable for various skill levels.
    Provide guidance on proper alignment and breathing techniques.
    Offer modifications and adjustments to accommodate participants' needs.
  • Scuba Diving Guide: Lead guided scuba dives for certified divers, ensuring safety and enjoyment.
    Provide briefings on dive sites, underwater landmarks, and safety protocols.
    Assist divers with equipment setup and underwater navigation.
    Identify marine life and points of interest during dives.
  • Bartender: Prepare and serve alcoholic and non-alcoholic beverages to customers.
    Maintain cleanliness and organization of bar area.
    Engage with customers, take orders, and provide recommendations.
    Monitor alcohol consumption and ensure responsible service.
  • Cashier: Process customer transactions accurately and efficiently.
    Handle cash, credit card, and electronic payments.
    Balance cash register at end of shift and reconcile discrepancies.
    Provide friendly and attentive customer service.
  • Waitress; Take food and drink orders from customers and relay them to kitchen or bar.
    Serve food and beverages to customers in a timely manner.
    Check on customers to ensure satisfaction and address any concerns.
    Clear tables and reset them for next customers.

Customer Service Retail Team Member

BIG W Pakenham
11.2020 - 05.2021
  • Customer Service, greet customers warmly and assist them with their inquiries, providing product information and recommendations as needed.
  • Ensure positive shopping experience for customers by offering attentive and personalized service.
  • Retail Point of Sale, Process sales transactions accurately and efficiently using point-of-sale (POS) system.
    Handle cash, credit card, and electronic payments securely and in accordance with company procedures.
  • Stock Replenishing, Monitor inventory levels and replenish stock on sales floor to ensure products are readily available for customers.
    Restock shelves, racks, and displays in organized and visually appealing manner.
  • Stock Unpacking, Receive deliveries of merchandise and unpack stock in timely manner.
    Verify shipments against purchase orders and report any discrepancies to management.
  • Working Across Departments, Collaborate with colleagues across different departments to assist with various tasks and projects as needed.
    Maintain effective communication to ensure smooth operations and cohesive team environment.
  • Floor Merchandising, Assist with floor merchandising activities, including arranging displays, setting up promotional signage, and updating product placements to attract customers' attention.
  • Pick/Packing, Fulfill customer orders by picking items from store inventory and packing them for shipment or customer pickup.
  • Ensure accuracy in picking and packing to minimize errors and customer dissatisfaction.

Yoga Instructor/Self Employed

NAMASTE YOGA KOHLIPE
12.2019 - 04.2020
  • Lead Yoga Classes, design and lead yoga classes tailored to students' skill levels, incorporating variety of poses, sequences, and meditation techniques.
  • Provide clear and detailed instructions to guide students through each posture, ensuring proper alignment and safety.
  • Teach Correct Postures, Demonstrate and explain yoga postures, modifications, and variations to accommodate students' abilities and needs.
  • Offer hands-on adjustments and verbal cues to help students refine their alignment and deepen their practice.
  • Promote Maximum Benefit and Safety, Focus on alignment, breath awareness, and mindfulness to help students derive maximum physical, mental, and emotional benefits from their practice.
  • Emphasize safety precautions and injury prevention techniques to create a safe and supportive environment for all students.
  • Provide In-Depth Understanding of Breathing Techniques, Teach students various breathing techniques, such as ujjayi pranayama, kapalabhati, and alternate nostril breathing, to enhance their breath control, relaxation, and overall well-being.
  • Explain physiological and psychological effects of different breathing practices to deepen students' understanding and awareness.
  • Create Supportive Environment, Foster welcoming and inclusive atmosphere where students feel comfortable exploring their practice and expressing themselves.
  • Offer encouragement, support, and personalized guidance to help students overcome challenges and achieve their goals.

Resort Manager

PITIUSAS BEACH RESORT, KOH LIPE THAILAND
05.2019 - 11.2019
  • Ensured highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
  • Striving to create relaxing and welcoming ambience for customers
  • Making sure that guests have good first and last impression of hotel
  • Identified and verified scope of work, operational impact, budgets, timelines, facility improvements, show quality, labor-management, and training
  • Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve
  • Answered, screened, and forwarded daily mails and phone calls
  • Overseeing allocation of hotel bedrooms
  • Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
  • Computed bills and took payments
  • Balanced cash at end of shift and generate accounting reports for benefit of next shift.
  • Perform general cleaning tasks such as sweeping, mopping, vacuuming, and dusting
  • Clean and sanitize bathrooms, kitchens, and common areas
  • House Keeping, making beds and change linens
  • Empty trash containers and dispose of waste appropriately
  • Stock and replenish supplies such as toiletries, towels, and cleaning products
  • Perform occasional deep cleaning tasks as needed
  • Follow established safety procedures and guidelines
  • Report any maintenance issues or safety hazards to appropriate personnel

Client/Campaign Relationship Manager

ENTELECH DIGITAL MARKETING BANGKOK THAILAND
07.2018 - 10.2018
  • Build Relationships with Clients: Establish and maintain strong relationships with clients to understand their business goals and challenges.
  • Act as main point of contact for client inquiries, requests, and feedback.
  • Regularly communicate with clients to ensure their satisfaction and address any concerns.
  • Strategic Planning: Develop customized plans to address each client's unique business needs and objectives.
  • Provide strategic advice and recommendations to clients on creating profitable processes and optimizing their operations.
  • Client Meetings and Reporting: Schedule and conduct regular meetings with clients to review progress, discuss strategies, and address any issues.
  • Prepare and deliver monthly updates and reports to clients, highlighting key achievements, challenges, and recommendations.
  • Issue Resolution and Escalation: Act as point of contact for client complaints and concerns, resolving issues promptly and effectively.
  • Escalate complex issues to appropriate internal teams for resolution.
  • Sales Support: Collaborate with sales team to identify opportunities for upselling or cross-selling additional services and products to clients.
  • Contract Adherence: Ensure that both company and clients adhere to contract terms and agreements.
  • Competitive Analysis: Study competitors to identify new strategies and tactics to retain and attract customers.
  • Sales and Revenue Targets: Set sales and revenue targets in collaboration with sales team and work diligently to achieve them.
  • Collaboration with Internal Teams: Work closely with internal teams such as sales, marketing coordinators, and web designers to address clients' needs and deliver exceptional service.
  • Digital Marketing Expertise: Implement and manage digital mail lists.
  • Oversee SEO strategies and internet marketing campaigns.
  • Ensure quality control of website content.
  • Create effective website landing pages.
  • Implement and report on Google Analytics.
  • Monitor and optimize Facebook ad campaigns.

Customer Relationship Manager

MALI RESORT KOH LIPE THAILAND
11.2015 - 03.2018
  • Greet Guests: Welcome both international and local guests with warm smile and friendly demeanor as arrive at front desk.
  • Check-In Process Management: Manage check-in registration process efficiently, ensuring a seamless and pleasant experience for guests.
  • Request identification from guests and verify accuracy of provided credentials.
  • Guest Check-Ins and Check-Outs: Handle guest check-ins and check-outs promptly and courteously, addressing any queries or requests they may have.
  • Provide guests with room keys and promptly call for bellboys to assist with luggage.
  • Room Management: Maintain accurate accounting of all rooms, updating room status as necessary to ensure optimal occupancy management.
  • Reservations Handling: Take reservations in person, recording all relevant details accurately and confirming availability.
  • Billing and Payments: Compute bills accurately and process payments efficiently, ensuring all charges are accounted for and guests are provided with clear receipts.
  • Guest Services and Inquiries: Answer guests' queries regarding hotel's services, charges, dining facilities, sports facilities, and travel directions with confidence and accuracy.
  • Assist guests in booking local excursions and arranging transfers, providing recommendations based on their preferences.
  • Guest Relations: Refer guests to appropriate departments to address any complaints or suggestions they may have, ensuring prompt resolution and guest satisfaction.
  • Hotel and Area Orientation: Provide guests with directions around hotel and local area, including information about nearby attractions, dining options, and transportation services.
  • Maintenance Coordination: Contact housekeeping and maintenance departments promptly upon receiving any guest-reported issues, ensuring swift resolution to maintain guest comfort and satisfaction.
  • Key Management: Explain appropriate use of room keys to guests, emphasizing security measures, and ensuring their satisfaction with rooms allotted to them.
  • End-of-Shift Accounting: Balance cash at end of shift accurately, reconciling all transactions and preparing accounting reports for benefit of next shift.
  • Preparation for Next Shift: Prepare check-in and check-out sheets for next day, organizing reservation details and ensuring smooth transition for incoming staff.
  • Communication Handling: Respond to daily emails and phone calls promptly and professionally, addressing guest inquiries, requests, and reservations with attention to detail and efficiency.
  • Overseeing and coordinating all activities related to maintaining cleanliness, orderliness, and hygiene within Resort.
  • Housekeeping management to ensures that premises are clean, safe, and comfortable for occupants or guests.

Shop Manager/PADI Open Water Scuba Instructor

ADANG SEA DIVERS ECO LODGE KOH LIPE THAILAND
01.2012 - 11.2015
  • Conduct PADI Scuba Courses: Lead and supervise scuba courses from Open Water to Dive Master levels, ensuring compliance with PADI standards and safety protocols.
  • Provide high-quality instruction and mentorship to students, fostering their development as competent and confident divers.
  • Customer Liaison: Interface with international students and customers, assisting with course bookings, accommodation arrangements, and addressing inquiries or concerns promptly and professionally.
  • Boat Time Scheduling and Dive Planning: Plan boat time schedules and deck layout, coordinating dive trips and ensuring efficient use of resources.
  • Plan daily dives and dive sites, taking into account weather conditions, dive experience levels, and local regulations.
  • Staff Rostering and Management: Develop staff rosters, assign duties, and provide leadership and guidance to dive instructors, divemasters, and support staff.
  • Conduct regular staff training and performance evaluations to maintain high standards of professionalism and service.
  • Local Staff Liaison: Liaise with Thai/local staff members, fostering positive working relationships and ensuring effective communication and collaboration.
  • Equipment Maintenance: Oversee maintenance and servicing of diving equipment, ensuring all gear is in safe and working condition.
  • Conduct regular inspections and repairs as necessary, adhering to manufacturer guidelines and industry standards.
  • Sales and Marketing: Promote scuba courses and equipment sales, actively engaging with customers to identify their needs and recommend suitable products and services.
  • Drive revenue growth through effective sales strategies and customer relationship management.
  • Data Entry and Administration: Enter student certifications and course completions on PADI website accurately and in timely manner.
  • Perform general administration tasks such as filing, photocopying, bookings, and ordering supplies to support efficient dive center operations.

Prosecution Liaison Officer (Contract) (Melbourne Australia)

DEPARTMENT OF TRANSPORT- DOT LEGAL -PROSECUTIONS AND INVESTIGATION BRANCH
03.2011 - 01.2012
  • Finalizing and Recording Court Outcomes/Adjournments: Utilize PERIN database to record court outcomes and adjournments accurately.
  • Ensure all relevant information is updated promptly and accurately.
  • Scheduling Offences for Courts: Coordinate with court officials to schedule offences for court appearances, ensuring timely and efficient proceedings.
  • Allocating Files to Prosecutors: Allocate PRARs, Misc. 225, and Re-hearing application files to prosecutors as per requirements.
  • Ensure all necessary documents are provided to prosecutors for review and action.
  • Producing Pre-Court Disclosures: Prepare pre-court disclosures and allocate them to prosecutors, ensuring compliance with legal procedures.
  • Facilitate communication between prosecutors and relevant parties to ensure timely preparation and submission.
  • Preparing Elect for Court and Application for Revocation: Assist in preparing Elect for Court and Application for
  • Revocation matters, ensuring accuracy and completeness.
    Seek authorization from prosecutors as required.
  • Issuing and Executing Warrants: Handle issuance and execution of warrants, coordinating with relevant authorities and ensuring compliance with legal protocols.
  • Managing Victorian Taxi Department Matters: Allocate Victorian Taxi Department matters to prosecutors and facilitate their handling.
  • Record all outcomes accurately on databases and maintain documentation as per legal requirements.
  • Liaising with Stakeholders: Collaborate with prosecutors, courts, external agencies, and legal representatives such as barristers and solicitors as needed.
  • Ensure clear and effective communication to facilitate smooth proceedings.
  • Managing Court Lists and Documents: Print weekly court lists and ensure all matters are correctly filed and present for prosecutors.
  • Maintain court compactors and ensure accurate filing of documents.
  • General Administration Duties: Perform general administrative tasks such as answering calls, photocopying, printing, faxing, filing, and distributing mail.
  • Utilize software tools including Lotus Notes, Trim, and Microsoft Office for daily tasks.

Skills

    Technical & Administrative Skills

  • High-volume reservations management
  • RMS, BMA SAMS/Workflow, Fly2Work and JDE systems proficiency
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Data entry & database management
  • Booking system operations (email, phone & online)
  • Report generation (daily, weekly, monthly)
  • Raising & processing purchase orders
  • Invoice & timesheet reconciliation

    • Customer Service & Communication

  • Strong verbal and written communication
  • Conflict resolution and issue management
  • Customer-centric approach
  • Clear and professional phone etiquette
  • Handling sensitive or urgent requests
  • Liaising with village managers, site teams & external vendors

    • Organisational & Interpersonal Skills

  • High attention to detail
  • Time management & prioritisation
  • Multi-tasking in fast-paced environments
  • Adaptability to roster or shift-based work
  • Team collaboration & cross-functional coordination
  • Confidentiality and professionalism
  • Document control and record keeping
  • Understanding of FIFO workforce logistics
  • Accommodation allocations & room management

Certification

  • Australian Citizen
  • Current Drivers Licence: Class C manual
  • National Police Clearance
  • Current First Aid

References

Kris Scope Adang Sea Divers/Owner  adangseadivers@gmail.com

Dr. Freddy Peredo Private Practice freddy.peredo@monash.edu 


Timeline

Transcribing

Freelance (WFH)
05.2023 - 01.2024

Warehouse Caretaker

ALDI Warehouse Dandenong
02.2023 - 05.2023

Traveling Across Asia and Europe

Volunteering
05.2021 - 02.2023

Customer Service Retail Team Member

BIG W Pakenham
11.2020 - 05.2021

Yoga Instructor/Self Employed

NAMASTE YOGA KOHLIPE
12.2019 - 04.2020

Resort Manager

PITIUSAS BEACH RESORT, KOH LIPE THAILAND
05.2019 - 11.2019

Client/Campaign Relationship Manager

ENTELECH DIGITAL MARKETING BANGKOK THAILAND
07.2018 - 10.2018

Customer Relationship Manager

MALI RESORT KOH LIPE THAILAND
11.2015 - 03.2018

Shop Manager/PADI Open Water Scuba Instructor

ADANG SEA DIVERS ECO LODGE KOH LIPE THAILAND
01.2012 - 11.2015

Prosecution Liaison Officer (Contract) (Melbourne Australia)

DEPARTMENT OF TRANSPORT- DOT LEGAL -PROSECUTIONS AND INVESTIGATION BRANCH
03.2011 - 01.2012

Guest Service Attendant

Civeo
04 2024 - Current

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