Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Languages
References
Work Availability
Timeline
Generic
Claudia Pizarro

Claudia Pizarro

Receptionist/Admin all rounder
Sydney,NSW

Summary

Providing exception customer service to clients with over 10 years in Administration and front line customer service within various government departments and private sectors

Proven track record of efficiently completing tasks in various settings adapting new skills & knowledge in Transport for NSW, State Transit Authority, Nepean Hospital, Education Department & Service Technician.

Skilled in all Microsoft Office Packaging including Word/Excel/PowerPoint/ Outlook/Teams/Trim Records Management. At all times adhering to Work Safety Practices & clean maintenances of work spaces.

Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

11
11

Administration

4
4

Front Line Customer Service

6
6

Train Guard Sydney Trains

4
4

Bus Operator

2
2

Cleaner/Service Technician

2
2

Hospitality Apprentice Chef

4
4

Sales

Work History

Service Technician

Fresh and Clean
05.2024 - Current
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines and servising washing rooms, soaps, airfreshners, sanitizers to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.

Cleaner

ventia
01.2023 - 05.2024
  • School Presentation duties, Mopping, Wiping, Vacuuming, Sweeping, Washing, Dusting furniture/surfaces, Emptying trash, Cleaning mirrors, Deep cleaning, Reordering cleaning supplies, Disinfect toilet, Maintain clean kitchen areas, Stock and maintain supply rooms, Carpet spot cleaning, Cleaning appliances and cabinets, Following work health and safety, maintaining hygienically clean areas

Administration Assistant

NEPEAN HOSPITAL
01.2021 - 01.2023
  • Quick adaptation and transferred skills from Transport to Medical Software Packages, Quick adaptation from Transport Commuters to Patient Care environment, Took up the appointment as Scheduler for Mask Fitting scheduling Student and Staff into training, Calendar management, data entry, organising/deleting/amending and rescheduling appointments, calendar management, Filing hard copies and electronic filing, Answering phone enquiries, Attending to emails in a timely manner, Building maintenance, Scheduling building repairs, Greeting and meeting clients, Organising agendas and taking minutes for the team, Auditing documents and cross referencing with data entries

EXECUTIVE ADMINISTRATOR

nsw trainlink (Transport)
01.2011 - 01.2020
  • Supply day-to-day administrative support and complete administrative processes and services in various areas including accounting, purchasing, revenue, systems and general administration for the team as applicable to achieve required standards and meet the needs of customers, management and staff, Responsibilities: Calendar and email management, Minute-taking for management meetings, Communication with project teams meetings, administrative support and events coordination for the team, Health and Safety, vehicle, and equipment coordination, Processing of accounts, HR documentation, Travel coordination, Uniform ordering and distribution, Weekly/Monthly reporting, Entering and releasing orders, Arranging deliveries, data entry, reception, catering ordering. Stationery ordering, accounts payable, trim records management, scheduling, Calendar management

Administration OFFICER

STATE TRANSIT
01.2008 - 01.2011
  • Administration officer: Led the Lost Property office accounting for lost items found on buses and returning the items to customers providing high level customer service, Able to promote services to a high standard regarding information and route timetable services, First point of contact in a fast-paced, complex customer service role, Made calls and scheduled appointments for lost item pick up, Highly organised to safeguard enormous quantities of lost items tagged and returned to customers, Focused, dedicated to find the correct owner of items, Honest, loyal, and truthful whilst handling cash and accounting for all money lost, Itemise items and record items, Records keeping of lost items, Inspect articles and telephone or send letters to owners when identification is known, Tagging and placing articles in drawers, shelves, racks or safe, Discuss lost articles by phone or in person and return articles to owners upon positive identification

STATE TRANSIT BUS OPERATOR

01.2005 - 01.2008
  • Responsible for the safe and efficient transportation of residents to external activities, Follow daily schedule while transporting people on regular routes along city and suburban streets, Pick up and drop off passengers to a time schedule, Follow a planned route according to time schedule, Help disabled passengers get on and off the bus, Obey traffic laws and state and federal transit regulations, Follow procedures to ensure passenger safety, Keep passengers informed of delays, Perform basic maintenance checks, Keep the bus clean and presentable to the public, Keep order and safety on the bus

Education

TRIM Information Management Officer -

Health and Safety Representative Training -

Project Management Certificate 4 -

Transport of NSW Negotiation and Influence -

Records Management Fundamentals -

Front Line Management Certificate 4 TAFE -

Human Resources Attainment Certificate 4 -

Transport and Distribution Certificate 3 -

Leaders Safety Commitment Workshop -

Academic Records Certificate 3 Business Administration -

Certificate in Hotel Motel Management -

Transport NSW
SYDNEY

Skills

  • Customer Service
  • Work Documentation
  • Preventive Maintenance
  • Technical Support
  • Installation and Repair
  • Punctual and Reliable
  • Project Management
  • Valid Driver's License
  • Professional and Courteous
  • Flexible and Adaptable
  • Attention to Detail
  • Documentation And Reporting
  • Work with Minimal Supervision
  • Analytical Thinking
  • Customer Relationship Management
  • Safety Procedures Adherence

Affiliations

  • AIM Australian Institute of Management, February 2004
  • Australian Culinary Federation, October 2002

Certification

  • MR Driver’s license
  • White Card
  • Liquor & Gaming competency Card

Accomplishments

Over 20 years in one company Sydney Trains

6 years Bus Operator State Transit

Diploma Project Management

Several Human Resources Attainment

Languages

Spanish
Professional
Italian
Elementary

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Technician

Fresh and Clean
05.2024 - Current

Cleaner

ventia
01.2023 - 05.2024

Administration Assistant

NEPEAN HOSPITAL
01.2021 - 01.2023

EXECUTIVE ADMINISTRATOR

nsw trainlink (Transport)
01.2011 - 01.2020

Administration OFFICER

STATE TRANSIT
01.2008 - 01.2011

STATE TRANSIT BUS OPERATOR

01.2005 - 01.2008

TRIM Information Management Officer -

Health and Safety Representative Training -

Project Management Certificate 4 -

Transport of NSW Negotiation and Influence -

Records Management Fundamentals -

Front Line Management Certificate 4 TAFE -

Human Resources Attainment Certificate 4 -

Transport and Distribution Certificate 3 -

Leaders Safety Commitment Workshop -

Academic Records Certificate 3 Business Administration -

Certificate in Hotel Motel Management -

Transport NSW

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Claudia PizarroReceptionist/Admin all rounder