Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Roberts

Sunrise Beach,Qld

Summary

Dynamic and customer-focused professional with extensive experience at Sofitel Luxury Hotels, excelling in delivering exceptional service and fostering guest relationships. Proven ability in time management and problem-solving, ensuring a seamless experience. Adept at maintaining high standards of cleanliness and organization, contributing to a welcoming atmosphere for all guests.

Overview

6
6
years of professional experience

Work History

Sales Associate

Cotton On Mega
Western Australia
08.2024 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Waitress

Italiano
Western Australia
05.2023 - 06.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Housekeeper

Sofitel Luxury Hotels
Noosa, QLD
02.2021 - 04.2023
  • Maintain luxurious guest rooms and common areas to the highest standard of cleanliness and presentation.
  • Duties include making beds, replenishing linens, and meticulously cleaning bathrooms, all while paying close attention to detail.
  • also ensure that supplies are fully stocked and respond promptly to guest requests to create a welcoming and comfortable experience.

Food Service Worker

McDonald's
Noosaville, QLD
03.2019 - 11.2021
  • Provide friendly and efficient customer service, taking orders and preparing food items following McDonald’s standards.
  • Responsibilities include operating the cash register, assembling orders, and maintaining a clean and organised workspace.
  • assist with restocking supplies and ensure a positive dining experience for every guest.

Education

Graduate Diploma -

Sunshine Beach State High School
Sunshine Coast, QLD
11.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Outgoing personality
  • Store opening and closing
  • Product sales

Timeline

Sales Associate

Cotton On Mega
08.2024 - 04.2025

Waitress

Italiano
05.2023 - 06.2024

Housekeeper

Sofitel Luxury Hotels
02.2021 - 04.2023

Food Service Worker

McDonald's
03.2019 - 11.2021

Graduate Diploma -

Sunshine Beach State High School
Claudia Roberts