Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Rotunno

Sydney,Australia

Summary

Compassionate and skilled Disability Support Worker with a Certificate III in Individual Disability Support, offering extensive hands-on experience in personal hygiene assistance, tube-feeding, toileting support, manual handling, and skilled hoist transfers for clients with complex disabilities. Known for fostering independence and dignity through empathetic care, and ensuring safety with proper lifting techniques and equipment use. A dedicated advocate for inclusivity, equipped with strong problem-solving abilities and effective communication, committed to enhancing clients’ quality of life.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Support Worker

Genovation
01.2025 - Current
  • Provide individualised, in-home and community-based support for NDIS clients with high and complex care needs.
  • Support clients through personal hygiene, toileting, tube-feeding, manual handling and hoist operations, ensuring safe and respectful care.
  • Facilitate community outings such as hydrotherapy, gym, shopping and cooking sessions to enhance social participation and independence.
  • Collaborate with families and NDIS coordinators to adapt care plans to client goals and lived experiences.

Disability Support / Customer Service

Hallmark Sports
09.2023 - 12.2024
  • Delivered personalised care and support for clients with disabilities in e-commerce and retail settings.
  • Resolved complex e-commerce issues and streamlined order processing.
  • Contributed to development of a customer service training program; recognized for boosting staff retention.
  • Handled invoicing using MYOB AccountRight and reporting in Microsoft Excel and Word.

Retail Assistant

Mobile Experts
09.2021 - 08.2023
  • Delivered exemplary in-store and remote customer service; upsold products and processed sales via POS.
  • Maintained inventory accuracy and organized store displays.

Bar Attendant

Lone Pine Tavern
03.2020 - 05.2023
  • Managed bar operations including POS, alcohol safety compliance, event setup and guest satisfaction.

Retail Assistant

Pet Haven Pet Shop
01.2020 - 02.2021
  • Assisted customers in-store and by phone; organized stock and handled in-store transactions.

Crew Member

McDonald's
06.2016 - 06.2020
  • Rotated through counter, drive-thru, and kitchen; trained new staff and maintained service standards.

Education

Certificate III - Individual Disability Support

TAFE NSW
01.2024

Certificate III - Animal Studies

TAFE Western Sydney
06.2022

Certificate III - Retail Management

TAFE Western Sydney
06.2020

Certificate IV, Certificate III - Hospitality

TAFE Western Sydney
01.2020

Skills

  • Disability Care: Personal hygiene, tube feeding, toileting, manual handling, hoist operation
  • Community Engagement: Hydrotherapy, gym, cooking, shopping, social outings
  • Customer Service & Retail: Upselling, POS systems, conflict resolution
  • Administrative Tools: MYOB AccountRight, MS Excel & Word, invoicing
  • Safety & Compliance: NDIS frameworks, WWCC, alcohol service policies, First Aid
  • Soft Skills: Empathy, clear communication, adaptability, teamwork, problem-solving
  • Daily living support
  • Housekeeping tasks
  • Emotional support
  • Health and safety awareness
  • Meal preparation
  • Relationship building

Certification

  • First Aid Certificate
  • Cert 3 individual disability support work
  • NDIS Worker Check
  • Working With Children Check
  • Specialized training: Bowel Management, Personal Care, Manual Handling & Hoist Operations


Timeline

Support Worker

Genovation
01.2025 - Current

Disability Support / Customer Service

Hallmark Sports
09.2023 - 12.2024

Retail Assistant

Mobile Experts
09.2021 - 08.2023

Bar Attendant

Lone Pine Tavern
03.2020 - 05.2023

Retail Assistant

Pet Haven Pet Shop
01.2020 - 02.2021

Crew Member

McDonald's
06.2016 - 06.2020

Certificate III - Animal Studies

TAFE Western Sydney

Certificate III - Retail Management

TAFE Western Sydney

Certificate IV, Certificate III - Hospitality

TAFE Western Sydney

Certificate III - Individual Disability Support

TAFE NSW

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Claudia Rotunno