Claudia Saadat
Sydney,NSW
Summary
Ambitious legal graduate skilled in thriving within fluid and fast-paced environments, adept at effectively setting and executing priorities. Capable of balancing the needs of competing stakeholders and managing risks to achieve favorable business outcomes. Demonstrates a remarkable ability to quickly grasp new areas of law and provide insightful advice on resolving intricate challenges.
Overview
7
7
years of professional experience
Work History
Merchant Risk Disputes
Zip Co
- Created and implemented a risk-based framework which helped identify and address high risk merchants.
- Created an early intervention framework that targets high-risk businesses.
- It is based on monthly dispute reports produced by Fair Trading, AFCA, and ASIC.
- Assessed business complaints to identify patterns of high-risk and/or delinquent behavior.
- Analysed merchant facilities and businesses to detect fraudulent or abnormal activities.
- Uplifted customer dispute processes: enhanced the reconciliation of dispute data and revitalized the customer order dispute form.
- Conducted a thorough analysis of customer disputes to identify potential solutions and strategies.
- Provided dispute resolution services to merchants and customers.
- Identified possible complaint patterns and created reports which accurately reflect marketplace activity.
- Displayed superior knowledge of commercial risk assessment in the resolution of customer complaints.
Legal Graduate
Zip Co
02.2024 - Current
- Working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in development of customized compliance programs, reducing potential liabilities for Zip (NZ).
- Excellent file documentation and management skills.
- Provision of legal advice (supervised).
- Analyse and apply legal principles and perform legal research.
- Identify and report on legal risk.
- Negotiated and drafted Merchant Service Agreements for merchants.
- Evaluate potential risks associated with business transactions/ partnerships and provided advice accordingly.
Merchant Risk Associate
Zip Co
06.2022 - Current
- Reviewing merchant applications to ensure they are compliant with Zips' policies and values.
- Conducted risk assessments and implemented risk management strategies to ensure compliance with regulations.
- Ensured risk compliance with current and emerging regulation in ANZ, US and new market jurisdictions.
- Enhanced the merchant verification process by introducing new ways in identifying high risk merchant behaviour.
Junior Paralegal
Criminal Defense Lawyers Australia
03.2023 - 06.2023
- Conducted thorough legal research for various cases.
- Drafted correspondences on behalf of supervising solicitors while adhering to strict deadlines and high-quality standards of professionalism.
- Reviewed legal information and proofed documentation for errors.
- Attended court proceedings and prepared summaries on cases.
- Drafted legal documents, including motions, briefs, and appeals, ensuring accuracy and adherence to court requirements.
- Conducted thorough research for legal precedence to strengthen case strategies and improve client representation.
- Assisted colleagues in preparing for trial by reviewing and making comprehensive notes on various forms of evidence.
Credit Officer, Specialist Finance, Auto Finance
St George
05.2021 - 06.2022
- Worked well independently and on a team to solve problems.
- Using Equifax to run checks on company profiles and collating information regarding the beneficial owners.
Customer Care Consultant
RAMS
11.2020 - 04.2021
- Strong interpersonal skills with focus on collaboration, co-operation, and communication.
- Built positive and efficient relationships across business and with customers while actively promoting strong risk and compliance culture.
- Worked in fast-paced environment, while delivering excellent customer service in line with agreed service levels.
- Creative problem solver and will strive to find best possible outcome for my customers by working in partnership with my network.
- Worked extremely well in evolving environment and would describe myself as adaptable.
- Managed multiple priorities with high degree of accuracy, all in relation to home loan enquiries.
Credit Officer & Legal/ Risk Officer
Thorn Group
06.2017 - 09.2020
- Credit Officer Role: Identifying customer's needs, clarifying information, following upon any issues and providing alternatives and/or solutions.
- Assessing customer's credit profile in order to determine if product was within their serviceability/ needs and objectives.
- Made decisions and recommendations about extending lines of credit.
- Analysed customer data such as financial statements and credit profiles to determine level of risk involved for extending credit.
- Utilised strong communication and interpersonal skills to obtain necessary financial information from customers.
- Complied with internal controls, policies, and government regulations.
- Legal / Risk Officer: Handling Internal Dispute complaints and assisting in identifying and assessing solution.
- Working with Australian Financial Complaints Authority (AFCA) in managing and closing any External Dispute complaints.
- Assisting in distribution and management of board papers and meetings.
- Independently researched and resolved complex and/or difficult customer disputes utilising legislation and internal procedures.
- Responded promptly and professionally to Customers regarding resolution of issues.
Education
Graduate Diploma of Legal Practice (GDLP) -
College of Law
Sydney, NSW10.2024
Bachelor of Law / Bachelor in Social Science (Criminology) -
University of Western Sydney
Sydney, NSW11.2023
Higher School Certificate -
Mount Saint Joseph
Sydney, NSW01.2013
Skills
- Creative thinking
- Critical thinking and problem solving
- Adaptability
- Effective Time Management
- Analyzing data loaded on customers profile and verifying that the information matches ASIC and ABN searches
- Background checks on potential customers using systems such as 'World Check'
- Brought forth an exceptional work ethic and commitment to company values
- Consistently communicated in a lucid and effective manner
- Cooperated with superiors and colleagues to achieve goals
- Effectively noting all information verified within my role on multiple platforms
- Legal Research
- Dispute Resolution
Details
0420720600, saadat_claudia@hotmail.com
References
- Victor Phillips, Zip Co, 0488081067
- Jwanel Abraham, Zip Co, 0451115128
Timeline
Legal Graduate
Zip Co
02.2024 - Current
Junior Paralegal
Criminal Defense Lawyers Australia
03.2023 - 06.2023
Merchant Risk Associate
Zip Co
06.2022 - Current
Credit Officer, Specialist Finance, Auto Finance
St George
05.2021 - 06.2022
Customer Care Consultant
RAMS
11.2020 - 04.2021
Credit Officer & Legal/ Risk Officer
Thorn Group
06.2017 - 09.2020
Merchant Risk Disputes
Zip Co
Graduate Diploma of Legal Practice (GDLP) -
College of Law
Bachelor of Law / Bachelor in Social Science (Criminology) -
University of Western Sydney
Higher School Certificate -
Mount Saint Joseph
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