Claudia Siciliano
Darch,Western Australia
Summary
Dynamic project coordinator with a proven track record at Water Corporation, excelling in stakeholder engagement and performance reporting. Adept at managing contractor relationships and ensuring regulatory compliance, I leverage strong communication skills and data analysis to drive project success and enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Project Coordinator
Water Corporation
Perth, Western Australia
02.2022 - Current
- Coordinated planning and execution of Large Meter Renewals Program.
- Managed contractor engagement, purchase orders, and stakeholder communications.
- Prepared performance reports emphasising cost-efficiency and project objectives.
- Developed strong relationships with internal and external stakeholders on a daily basis.
- Utilised Microsoft Office to enhance reporting accuracy and efficiency.
- Oversaw compliance measures to ensure alignment with industry standards.
Project Supervisor
Water Corporation
Perth, Western Australia
04.2024 - 05.2024
- Facilitated contractor site meetings to ensure adherence to technical standards and safety policies.
- Supported timely project delivery for Large Meter Renewals Program within defined scope.
- Resolved high-level customer issues escalated from Ombudsman and Minister’s Office.
- Advocated for strong safety culture and continuous improvement in field operations.
Support Officer - Service Protection
Water Corporation
Perth, Western Australia
01.2020 - 02.2022
- Ensured customer compliance in Backflow and FOG management processes.
- Engaged with commercial customers to achieve compliance outcomes.
- Documented procedures, standards, and work instructions for operational clarity.
- Utilised CRM systems, Grange, and MIDAS for effective data management.
Customer Experience Consultant
Water Corporation
Perth, Western Australia
11.2018 - 01.2020
- Resolved complex customer issues while delivering high-quality service.
- Supported customers facing financial hardship through accredited Financial Care program.
- Maintained professionalism across all communication channels, including calls, emails, and webchat.
- Trained in Customer First Competency and conflict resolution to enhance service effectiveness.
Sales Assistant
Yd. & Ally Fashion
Perth, Western Australia
11.2014 - 11.2018
- Achieved sales targets through exceptional product knowledge and customer service.
- Maintained organised merchandising and stock to optimise sales flow.
- Delivered personalised style advice to elevate customer experience.
Education
Certificate IV - Marketing & Communications -
Monarch Institute
Online01-2025
Certificate III - Customer Engagement
Illuminate Group
Water Corporation11-2019
Screen Acting I -
Ali Roberts Studio
Perth, WA08-2018
Acting Foundation Course -
Western Australian Academy of Performing Arts
Perth, WA06-2017
Certificate IIII – Graphic Design -
Mater Dei College
Perth, WA01-2017
Certificate III - Sport And Recreation
Mater Dei College
Perth, WA01-2017
Some College (No Degree) - Year 12.
Mater Dei Catholic College
Edgewater, WASkills
- Project management
- Stakeholder engagement
- Performance reporting
- Regulatory compliance
- Data analysis
- Contract management
- Administrative support
- Communication skills
- Retail operations
- Interpersonal communication
- MS Office, SAP, Midas, Grange, Maximo, Peopleview
Accomplishments
· Achieving Competency in Financial Care Team for the Contact Centre – Water Corporation
· Accredited Mental Health Champion (Water Corporation)
· Achieved a rating of ‘Outstanding’ on my 2023 Performance Agreement as a Project Officer in Meter Renewals Program (Water Corporation)’
· H2O High Five nominations (Water Corporation)
· End of Year ‘Best Employee Award’ 2022 & 2023 – Metering Services (Water Corporation)
· Promoted to a leadership role – Project Supervisor (Water Corporation) 2024
References
References available upon request.
Timeline
Project Supervisor
Water Corporation
04.2024 - 05.2024
Project Coordinator
Water Corporation
02.2022 - Current
Support Officer - Service Protection
Water Corporation
01.2020 - 02.2022
Customer Experience Consultant
Water Corporation
11.2018 - 01.2020
Sales Assistant
Yd. & Ally Fashion
11.2014 - 11.2018
Certificate IV - Marketing & Communications -
Monarch Institute
Certificate III - Customer Engagement
Illuminate Group
Screen Acting I -
Ali Roberts Studio
Acting Foundation Course -
Western Australian Academy of Performing Arts
Certificate IIII – Graphic Design -
Mater Dei College
Certificate III - Sport And Recreation
Mater Dei College
Some College (No Degree) - Year 12.
Mater Dei Catholic College
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