Claudia Stefanoski- Platts
Canberra,ACT
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
1
1
Certification
Work History
BDC Switchboard Operator
National Capital Motors
09.2023 - Current
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Connected callers with appropriate professional, department, or business.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Education
High School Diploma -
Lake Tuggeranong College
Tuggeranong, ACT12.2022
Skills
- Informative Announcements
- Customer Inquiries
- Corporate Messaging
- Client Service
Certification
Merit Award for Consistent Achievement in Psychology
Timeline
BDC Switchboard Operator
National Capital Motors
09.2023 - Current
High School Diploma -
Lake Tuggeranong College
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