Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Claudia Strkalj

Australia,VIC

Summary

Compliance & Claims professional with demonstrated expertise in regulatory adherence and risk management. Adept at developing and implementing compliance programs that ensure alignment with industry standards. Skilled in claims, policy development, auditing, and problem-solving, ensuring organisational integrity and trust.

Overview

30
30
years of professional experience

Work History

Claims & Compliance Specialist

Opendoor (formerly WCIG)
04.2023 - Current
  • Processed and evaluated claims for accuracy and compliance with company policies.
  • Conducted compliance audits to ensure adherence to regulatory standards.
  • Reviewed documentation for accuracy and compliance with Department Guidelines/Deed requirements.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Collaborated with cross-functional teams to address compliance-related inquiries.
  • Conducted thorough reviews of claim files, identifying potential fraud or inaccuracies.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Evaluated claim documentation to verify eligibility and entitlement for benefits.

Disability Employment Consultant

Opendoor (formerly WCIG)
06.2021 - Current
  • Monitored participant's progress and provided encouragement and motivation to succeed.
  • Participated in community programs and events to communicate and promote development of job opportunities for participants.
  • Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
  • Interviewed participants and other supports to determine interests, desires, barriers and skills.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Called on potential employers to explain benefits of employing participants and possible training opportunities.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.

Team Leader

Qantas Airways
02.2013 - 11.2020
  • Directed and supervised team of up to 20 engaged in work and productivity development.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Operated production machinery safely to reduce workplace accidents.
  • Participated in cross-functional team-building activities.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Tracked employee hours and inventory movements.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Mentored and guided employees to foster proper completion of assigned duties.

Diploma Community Services
09.2012 - 02.2013

Customer Service, Mortgage Compliance & Processor

Commonwealth Bank - Commonwealth Bank
01.1996 - 01.2001
  • Was part of setting up a new call center in Tasmania as part of new contract
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Increased customer satisfaction by resolving issues.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Served customers and followed outlined steps of service.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Increased customer satisfaction by resolving issues.

MCG
03.1996 - 09.2001
  • Helped customers complete purchases.
  • Restocked and organized merchandise in front lanes.
  • Completed inventory counts and ordered merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet.
  • Business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Administration Officer

Marcel Dachet
01.1995 - 02.1996
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Liaised with customers to align goals and effectively manage project completion.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.

Education

Some College (No Degree) - Diploma Community Services

Inspire Education

Certificate 4 Customer Contact

CBA
01.2006

Cert 2 And 3 in Information Technology

Kangan Institute
01.1996

Skills

  • Staff Management
  • Training and Development
  • Conflict Resolution
  • Bilingual in Portuguese and English
  • Employee coaching
  • Eligibility requirements
  • Attention to detail
  • Recruitment and hiring
  • Planning and Coordination
  • Self-Motivated Professional
  • Interpersonal Communication
  • Organization and Time Management
  • Cultural Awareness
  • Continuous improvements
  • In-Person and Telephone Interviewing

Referees

Andrew Hills Group Manager 0407 092 561


Margaret Lever Qantas Manager 0425 794 162


Johnathan Hall WCIG Manager 0406 420 992

Timeline

Claims & Compliance Specialist

Opendoor (formerly WCIG)
04.2023 - Current

Disability Employment Consultant

Opendoor (formerly WCIG)
06.2021 - Current

Team Leader

Qantas Airways
02.2013 - 11.2020

Diploma Community Services
09.2012 - 02.2013

MCG
03.1996 - 09.2001

Customer Service, Mortgage Compliance & Processor

Commonwealth Bank - Commonwealth Bank
01.1996 - 01.2001

Administration Officer

Marcel Dachet
01.1995 - 02.1996

Certificate 4 Customer Contact

CBA

Cert 2 And 3 in Information Technology

Kangan Institute

Some College (No Degree) - Diploma Community Services

Inspire Education

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Claudia Strkalj