Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Claudia Watson

Melbourne,VIC

Summary

An experienced Payroll professional in areas of complex EBA interpretation and applications to Payroll Systems (Payroll System configuration) with a demonstrated history of working within the Health/Aged Care/NDIS industry (12 years). Skilled in various Payroll Systems: Alesco Preceda (Ascender Product), Kronos, Pay Global, SAP and Magic. Experienced in Microsoft Word, Excel, Outlook and PowerPoint presentations. A Diploma in Accounting. Lead by example with integrity and humility. I am a self-starter with a compliance focus and a process-improvement mindset who can manage complex projects with a high accuracy rate and well-developed management and organisational skills.

Overview

15
15
years of professional experience

Work History

HR & Payroll Manager

Clifford Hallam Healthcare Pty Ltd (CH2)
Keysborough, VIC
09.2023 - 12.2023
  • Management of WC Australia-wide (VIC, SA, NSW, TAS, WA & QLD), from WC Claim Forms to PIAWE's payment management to the coordination of RTW Plans for employees between Warehouse Managers and RTW Coordinators.
  • EBA lodgement to the Commissioner, review of the draft.
    Implementation, development and management of CH2's new Online Training Platform, Tribal Habits, from data migration of training employees' training records from the old to the new system to the formulation of Standard Operating Procedures and Work Instructions into the relevant modules and pathways for all the new employees (Warehouse and Head Office), and warehouse employees (Picker & Packer, Vault, Cool Room, Despatch, Receiveable) as per the matrix outlined in the new 2023 EBA. Including Assessments and answers for each training module and pathways.
  • Offboarding Checklist created for all CH2 employees.
  • HR Monthly Reporting.
  • Identification of system error resulted in the overpayment of twenty-three employees.
  • Management of Overpayment Recovery.
  • HR & Payroll System Implementations. Investigation of critical information to determine the best system vendor for CH2. ADP has large clientales both nationally and internationally for HR and payroll Systems. The success rate of ADP's HR and Payroll Systems is high on its outsourced Payroll and In-house payroll implementation.
  • Process Documentation of Working Instructions for the Weekly Casual Pay Run and Monthly Pay Run.
  • Effective management of three employment issues - re-categorising serious misconduct to a formal written warning after further investigation.
  • Learning processing pays for leave coverage.
    Approvals on New Starters, Remittances and Invoices.

Payroll Analyst

Bupa Pty Ltd
Melbourne , VIC
05.2023 - 09.2023
  • Payroll System: Chris
  • Time & Attendance System: Dimensions
  • Duties: Parallel Pay Run Analysis
  • MyPay Project - developed some of the content for MyPay.
  • Analysed, reconciled and processed payroll data for accuracy and compliance with applicable regulations.
  • Internal audits of the payroll system to ensure the accuracy of employee data.

Payroll System and Test Analyst

Downer Pty Ltd
Melbourne, VIC
10.2022 - 04.2023
  • Payroll System: Express HR
  • Time & Attendance System: Kronos
  • Project Management Systems: qTest Manager and Jira
  • Duties: Translate payroll as well as T&A business requirements into testing activities.
  • Developing and executing Test Cases with an in-depth understanding of Payroll Processes, including manual payroll and leave calculations.
  • Liaise with the development team, business analysts and SMEs in creating and documenting test cases.
  • Any defects documented, tracked, managed and escalated as required.
  • Awards and EAs are accurately interpreted and translated into testing activities.
  • Test cases developed and maintained for comprehensive testing requirements and utilisation of approved test tools.
  • Ensure traceability of test cases back to requirements.
    Responsible for System Integration and User Acceptance Testing.
  • Execution of all test components. For example, System tests, integration tests, regression tests, performance tests, end-to-end tests, and user acceptance tests.
  • Maintainance of Test documents for Test Scenarios, Test Cases, Test Data, Test Evidence and Datasheets for automation in the document repository.

Senior Payroll Advisor

Yooralla (NDIS) Pty Ltd
Melbourne , VIC
01.2020 - 10.2022
  • Payroll System: Alesco
  • Time & Attendance System: Kronos
  • Duties: End Financial Year Tax Updates (updating Testing Environment and Production Environment with relevant legislative patches and releases by the Vendor.
  • STP, Payroll Costing and Payroll Leave processing on a fortnightly basis.
  • Implementation of Kronos (led the Payroll Team)
    Designed and managed the execution of Document Test Plans, Test scripts and robust Test Scenarios; and analysing the final output data to determine its accuracy and level of compliance.
  • EBAs interpretation and application.
  • UAT Testing, Parallel Testing, running the Kronos Upload File to the Alesco Payroll System and analysing the output data to determine its accuracy and level of compliance.
  • Process documentation for the Kronos Training Manual and its Historical Corrections.
  • The Payroll Team and Kronos Administrator trained in all matters regarding Kronos, Historical Corrections and Reporting requirements, such as Schedule Planners.
  • The Kronos Upload File ran bi-monthly with data conversion into a CSV file for uploading into the Alesco Payroll System.
  • Ensure the configuration of Payroll components and the operational workflow process requirements achieved between Alesco (the Payroll System) and Kronos (the Time and Attendance System).
  • Advise the Kronos Team on best and effective practices related to Yooralla's internal and specific workforce requirements.
  • Oversee and took on a leading role in bringing about change and facilitating improvement to the Payroll operational system.
  • Responsible for process development, improvement, checks and balances of the Payroll System.
  • The Payroll System was re-configured with the changes resulting from the new EBA.
  • Vendor management experience – raised new cases directly with Ascender and communicated with IT departments when necessary.
  • Automation of Payroll processes – improved the mapping of the current Pay Codes to attract the correct and relevant penalties – e.g., Training Pay Codes for Casual employees will automatically attract 25% Casual Loading.
    Identification of Yooralla's specific Payroll requirements as these requirements relate to compliance, enterprise agreements, processes, and security.
  • Assisted the Payroll Manager and Supervisor with Projects:
    - Consolidated two new business acquisitions (YMCA and Uniting Care) into the core Payroll System and managed the live pay runs during the transition period.
    - Supported change management activities.
    - Point of contact for the complex EBA interpretations and applications into the Payroll System.
    - Summarised EBA's interpretations into the so-called 'cheat sheets' for the Payroll Team.
    - Payroll System Upgrade from V16 to V19 – patches, releases, UAT and Parallel testing.
  • Draft and workshop the new EBA to HR, IR, Payroll and Kronos Teams.
  • A significant overpayment error in drafting the new DSW's EBA was identified and resolved before approval by the Commissioner.

Payroll Team Leader

St John of God Health Care Pty Ltd
Ballarat, VIC
10.2016 - 01.2020
  • Payroll System: Alesco
  • Time & Attendance System: Kronos
  • Duties: Management of a national Payroll consisting of fourteen Payroll Officers and one Technical Support.
  • End-to-end Payroll processing 3,500 employees weekly.
    Complex Performance Improvement Plans.
  • KPIs and SLA each month.
  • FTE Management resources and workload across the three teams.
  • Recruitment processes of new employees.
    Interpretation of Enterprise Bargaining Agreements (for VIC, WA, and NSW).
  • Work closely with HR to ensure consistency and coordination of accurate payroll information for our new starters and on-time processing of increments, entitlements and allowances.
  • Coordinated EBA interpretations and production of the Cheat Sheet concerning different public holidays and their entitlements for various Awards and EBAs for all the states in Australia.
  • Active involvement with the Drafting EBA's team as they related to the new changes.
  • Processing of Redundancies and ETP payments
    The high volume of weekly audits on new starters, terminations paperwork, complex calculations of back payments, pay increments, and offline manual pays
    Responsible for weekly and monthly Payroll Bank Reconciliation.
  • Responsible for the weekly banking and authorisation of all wages.
  • Responsible for planning and managing the resourcing of payroll services to meet agreed performance standards and savings targets.
  • Effective management of the external escalated complex Payroll matters and issues.
  • Part of the Process Improvement Team.
  • Professional relationships with team members.
  • Weekly team meeting.
  • Strong relationships with customers.
  • Recruitment of new team members, hiring the highest qualified to build a team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Promoted high standards through a personal example to help each member understand expected behaviours.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Effective improvement to the development plans with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Mission and goals for all employees.

Senior Payroll Officer

Ascender (Talent 2) Pty Ltd
Malvern, VIC
03.2016 - 09.2016
  • Payroll System: Alesco (Ascender Product)
  • Duties: Management of the Australian Pharmaceutical Company.
  • End to end Payroll processing for twelve hundred employees.
  • Processing deductions, various reports, terminations, redundancy payments, setting up of new employees, leave adjustments and accruals, timesheet auditions and accurate maintenance of Payroll records.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Processing manual checks for employees.
  • Adherence to company policies.
  • Development of payroll procedures.
  • Employee files and changes updated.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.

Payroll Officer

Alfred Health Pty Ltd
Caulfield South, VIC
06.2015 - 03.2016
  • Payroll System: SAP
  • Time & Attendance System: Kronos.
  • Duties: End to end Payroll – management of complex Payrolls for Medical Officers – 1,200 employees.
  • Significant reduction in error rates, complaints, and queries.
  • Accurate and timely delivery of various reports.
  • Assisted the Payroll Manager with complex payroll issues, escalated queries, and undertook Payroll meeting minutes
    Interpretations of complex and various Awards and EBAs
    System testing of SAP Gui.
  • Payroll documentation and requirements.
  • Subject matter expert to management and employees to resolve payroll discrepancies.
  • Uploaded time records into the computer system and made adjustments to create an accurate database for payroll processing functions.
  • Payroll variances investigated.

Stand Alone Role - Payroll & Benefits Specialist

Melbourne Exhibition & Convention Centre
Melbourne, VIC
04.2015 - 06.2015
  • Payroll System: Pay Global (Time and Attendance Roster)
  • Duties: End to end Payroll
  • Accurate and timely delivery of payroll processing for weekly, fortnightly, and ad-hoc payrolls for all 600 permanent and casual employees
  • Production of weekly reports for leave adjustments and accruals, payroll deductions, queries, issues, and other related Payroll matters
  • Terminations and redundancy payments processing
  • Liaisons with external bodies, such as the ATO, Centrelink, and Victorian Payroll Tax Office
  • Supported the HR Director with the processing of WC and returned-to-work plans for employees
  • Together with the HR Coordinator, managing the compliance of files of all employees
  • Accurate and timely delivery of banking file for payments, Centrelink Paid Parental Leave, Payroll Tax
  • Superannuation reports and Month-End Reporting.

Payroll Officer

Healthscope Pty Ltd
04.2010 - 04.2015
  • Payroll System: Pay Global
  • Time & Attendance System: Kronos
  • Duties: Successful management of the majority of Healthscope hospitals throughout Australia 6 hospitals in VIC + 7 hospitals in QLD + 2 hospitals in TAS + 2 hospitals in SA + 2 hospitals in NSW + 1 hospital in NT + 1 hospital in WA
  • Kronos Project work - interpretation and application of complex EBAs throughout the different States
  • Large End to End Payroll processing for 2,000 employees, including deductions, production of various related reports, terminations and redundancy payments, setting up of new employees, leave adjustments and accruals
  • Creation of the so-called 'Cheat Sheets' for almost all the EBAs for easy referencing by the Payroll Team
  • Training of new and junior Payroll Officers
  • Stakeholders' engagements with all the Management Teams of the Hospitals
  • Adherence to Payroll requirements and procedures by all the Management Teams of the Hospitals Less than 2% error rates
  • Prompt and professional management of Payroll queries and complaints via emails and phone calls
  • Resilient, calm, and respectful, especially during challenging times.

Payroll Officer

CPM Australia
03.2010 - 03.2010
  • Payroll System: Pronto
  • Duties: Assisted the Payroll Manager with employment contracts, reviews, and pay increments for all permanent, casual and contract employees.

Senior Payroll Officer

Camp Australia Pty Ltd
06.2008 - 02.2010
  • Payroll System: Magic
  • Duties: Management of a National Payroll of 2,000 employees with the assistance of a Payroll Officer and Clerk
  • Process improvements: Payroll system and Payroll processes
  • Creation of new pay codes for GL Costing and reconciliation
  • Audited, reviewed and reconciled all the employees' leave entitlements
  • Updated the Payroll System with the correct Leave Balances and Accruals
  • Conducted thorough audits of Payroll procedures
  • Drove pay compliance by implementing and maintaining preventative and effective controls for all pay runs
  • Payroll processes – effective submission of timesheets from all around Australia
  • Stakeholders – created accountability between the Payroll, HR and Training Departments (ensuring the employment contracts aligned with the EBAs, their Classifications and Allowances)
  • Creation of 'Cheat Sheets' for complex Awards and EBAs for the Payroll Team
  • Training the Payroll Team with Payroll processes
  • Resolved complex historical overpayments and underpayments.

Payroll Assistant

Calvary Silver Circle Pty Ltd (Aged Care)
12.2017 - 06.2008
  • Payroll System: Attache & Gold Care

Education

Diploma in Accounting -

01.2007

Diploma in Theology -

01.1998

Skills

  • Award interpretation and application
  • Payroll System and configuration experience
  • Well-developed soft skills
  • Parallel Testing and UAT Testings
  • Kronos implementation
  • Process Improvement
  • Process Mapping
  • Leadership qualities
  • Business acumen
  • Online Training implementation
  • Tribal Habits
  • End to End Payroll processing
  • Problem-solving skills
  • Compliance knowledge
  • Computer and software proficiency

Accomplishments

  • Successful implementation and development of the new online training platform, Tribal Habits, for all CH2 employees within three months of my employment with CH2 (went live on Thursday, 30 November 2023).
  • Payroll System and Test Analyst
  • Identification of errors in the Production Environment during the first three months of my contractual employment at Downer
  • Senior Payroll Advisor at Yooralla
  • Identified a potentially significant error in the drafting of the new Disability Support Workers Enterprise Agreement before its approval by the Commissioner on 7 February 2022
  • Effectively and accurately implemented these new Enterprise Bargaining Agreements into the Payroll System (Alesco)
  • Payroll Officer at Healthscope
  • Interpreted complex Health Enterprise Bargaining Agreements for all the different States in Australia into simple formulas for the Kronos Team to implement into Kronos
  • Successfully improved the Payroll processes and Stakeholders' engagements from each of the Healthscope Hospitals throughout Australia
  • Senior Payroll Officer at Camp Australia
  • Successful management of a national Payroll and process improvements on the Payroll system, processes, adherence to Payroll requirements regarding effective timesheet submissions and approval
  • Identification of incorrect mapping of Payroll Pay Codes to the General Ledger
  • Created new Payroll Pay Codes and mapped them correctly to the General Ledger
  • Cessation of massive and historical overpayments and underpayment issues
  • Audited leave entitlements and accruals
  • Significantly improved the Stakeholder's relations and gained the trust of all employees.

Timeline

HR & Payroll Manager

Clifford Hallam Healthcare Pty Ltd (CH2)
09.2023 - 12.2023

Payroll Analyst

Bupa Pty Ltd
05.2023 - 09.2023

Payroll System and Test Analyst

Downer Pty Ltd
10.2022 - 04.2023

Senior Payroll Advisor

Yooralla (NDIS) Pty Ltd
01.2020 - 10.2022

Payroll Assistant

Calvary Silver Circle Pty Ltd (Aged Care)
12.2017 - 06.2008

Payroll Team Leader

St John of God Health Care Pty Ltd
10.2016 - 01.2020

Senior Payroll Officer

Ascender (Talent 2) Pty Ltd
03.2016 - 09.2016

Payroll Officer

Alfred Health Pty Ltd
06.2015 - 03.2016

Stand Alone Role - Payroll & Benefits Specialist

Melbourne Exhibition & Convention Centre
04.2015 - 06.2015

Payroll Officer

Healthscope Pty Ltd
04.2010 - 04.2015

Payroll Officer

CPM Australia
03.2010 - 03.2010

Senior Payroll Officer

Camp Australia Pty Ltd
06.2008 - 02.2010

Diploma in Accounting -

Diploma in Theology -

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Claudia Watson