Claudia Zeitz
Mandurah,WA
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to navigate challenging situations and deliver effective solutions. Committed to excellence in customer service and teamwork, consistently fostering positive interactions. Demonstrates independence and efficiency in task execution, contributing to overall team success.
Overview
18
18
years of professional experience
Work History
Chuan Spa and Health Club Receptionist
The Langham Hotel
09.2022 - 05.2025
- Welcomed guests for treatment appointments and directed them to changing areas with care.
- Delivered efficient, friendly customer service at front desk to enhance guest experience.
- Maintained clean, organized reception area to create welcoming atmosphere for all guests.
- Answered phone calls, emails and voicemails promptly and courteously.
- Processed payments accurately, including cash, credit cards, vouchers, and room charges and hicaps.
- Processed EOD reports and associated administration.
- Co-ordinated and assisted to resolve guest complaints.
- Engaged guests in conversations to promote spa offerings and available services.
- Supported team members on during peak hours to foster a cooperative work environment.
- Conducted assessments of reception procedures to identify opportunities for optimization.
- Assisted in keeping facilities neat and clean at all times.
- Liased with various departments internal and external of The Langham Hotel.
- Scheduled reservations of spa services for guest, also monitored availability of treatments and staff to ensure prompt service to the relevant skills of the therapists.
- Updated clients records to relevant spa booking software.
- Trained and guided new staff in reception, leisure and spa.
- Maintained comprehensive knowledge of treatments offered at the spa.
Spa coordinator
O'rielly's Lost World Spa
02.2022 - 09.2022
- Welcomed guests warmly upon arrival for treatment appointments, directed guests to changing areas, offered robes and slippers, as well other instructions or information as appropriate
- Offered complimentary drinks and refreshments to arriving customers
- Answered clients’ telephone calls, emails and voicemails promptly and courteously
- Welcomed walk-ins, answered questions about services, and scheduled appointments based on availability
- Provided support to spa staff members as needed
- Maintained a thorough knowledge of all treatments
- Handled guests’ transactions including credit card charges, room charges, pre-payments and vouchers
- Assisted in keeping the facility neat and clean at all times
- Promoted treatments, packages and retail products available
- Provided tours of the facilities to prospective members and clients
- Informed team members and guests of schedules and availabilities
- Scheduled reservations of spa services for guests and monitor availability of treatments and staff to ensure prompt service to the relevant skills of the therapists
- Processed EOD reports and associated administration
- Co-ordinated and helped resolve client’s complaints
- Updated clients record by adding email addresses and telephone numbers to the spa booking software
- Cleaned and restocked change rooms and lockers with fresh towels, robes and slippers
- Doing laundry, folding and restocking was yet another very important part of my daily routine
- Opening and closing shifts of the spa facility
Head Barista
Wild Mango
05.2021 - 10.2021
- Oversaw daily operations to ensure smooth functioning of the shop.
- Greeted guests warmly, informing them of daily specials and menu offerings.
- Prepared hot and cold beverages along with light food and snacks efficiently.
- Took orders and processed transactions using credit cards, cash, and vouchers.
- Maintained inventory, placed orders, and created attractive displays for retail items.
- Delivered prompt service while upholding cleaning and safety standards.
- Trained staff on coffee machine operation and basic equipment maintenance.
- Managed customer needs effectively during peak periods, maintaining professionalism.
Barista
Phillip Island Coffee Co.
05.2020 - 10.2020
- Oversaw daily shop operations to ensure smooth workflow and customer satisfaction.
- Greeted guests warmly, providing information on daily coffee and food specials.
- Balanced cash register at day’s end, ensuring accurate financial records.
- Prepared hot and cold beverages, delivering quality service efficiently.
- Trained staff on coffee machine usage and appliance maintenance procedures.
- Managed inventory, placing orders, and creating appealing displays for retail items.
- Promoted menu items and special offers to enhance sales opportunities.
- Maintained cleanliness and safety standards throughout the shop.
Waitress
Ham
05.2018 - 09.2019
- Provided outstanding wait service to enhance customer satisfaction.
- Took orders and delivered food and beverages promptly.
- Greeted guests warmly, informing them about daily specials.
- Maintained cleanliness and safety standards throughout the establishment.
- Prepared cold beverages and small snacks efficiently.
- Managed menu boards with daily specials for visibility.
- Communicated effectively with kitchen staff regarding item availability.
- Addressed customer concerns swiftly and escalated issues when necessary.
Head Barista /Supervisor
Twofigs
12.2016 - 05.2018
- Reconciled daily sales by counting register drawers and resolving discrepancies each shift.
- Trained new employees on operational procedures while modeling front and back house duties.
- Greeted customers, addressed inquiries, and efficiently input specialty coffee orders into POS system.
- Prepared and served high-quality coffee, espresso drinks, blended coffees, and teas.
- Engaged customers in discussions about menu items and preparation methods to promote sales.
- Monitored temperatures of freezers, refrigerators, and heating equipment for compliance.
- Assisted store manager with recruitment, interviewing, and hiring of baristas.
- Maintained high standards of conduct and service to enhance company reputation.
Head Barista /Assistant Store Manager
Jp's Espresso Bar
11.2015 - 12.2016
- Resolved customer inquiries and complaints through in-person and phone interactions.
- Actively listened to customer concerns, documented details, and provided effective solutions.
- Conducted regular store walk-throughs to identify and address appearance issues.
- Managed scheduling for store shifts to ensure optimal staffing levels.
- Monitored inventory by assessing merchandise levels to maintain stock accuracy.
- Assigned tasks to team members based on strengths to enhance service efficiency.
- Oversaw daily operations, including maintenance and inventory management.
- Executed opening, closing, and shift change procedures to uphold operational standards.
Allrounder /Barista
Yogurccino
02.2015 - 11.2015
- Communicated with customers to take beverage orders and provide personalized recommendations.
- Prepared and served coffee, espresso drinks, blended coffees, and teas promptly.
- Maintained composure during high-volume periods and special events.
- Ensured workspace cleanliness and organization for efficient resource access.
- Adhered to health, safety, and sanitation guidelines to meet state inspection standards.
- Collected payments accurately and provided correct change.
Salesperson /Allrounder /Barista
Luneburg German Bakery
10.2014 - 10.2015
- Provided assistance to customers in locating items to enhance shopping experience.
- Processed payments using cash register for cash, credit card, and personal check transactions.
- Rotated stock items and ingredients regularly to ensure freshness and quality.
- Supported other stations during peak shifts to optimize coverage and fulfill customer demands.
Sales Assistant
IKEA
09.2007 - 12.2014
- Educated customers on product features, enhancing informed purchasing decisions.
- Managed incoming calls to communicate store offerings and services.
- Processed cash, check, and credit card transactions with high efficiency.
- Engaged customers in merchandise selection, facilitating seamless purchasing experiences.
- Monitored inventory levels to ensure timely restocking of shelves.
- Identified sales trends to develop targeted promotions for revenue enhancement.
- Trained new staff on departmental processes and guidelines, promoting team growth.
- Collaborated with logistics and interior design departments to plan new product assortments.
Education
Diploma of Marketing and Management - Business Management
MnM College
Sydney06.2017
Food and Hygiene Certificate I, Hospitality Barista -
CBD college
Sydney01.2015
Saleswoman - Retailing
Ludwig Erhard Business School
Erfurt08.2010
Interior Design
Business School 2
Greiz, Germany08.2005
High School Diploma -
Integrated Comprehensive School
Gera, Germany08.2003
Skills
- Microsoft Office Suite
- Booking system management
- Office equipment operation
- Business operations knowledge
- Professional communication
- Data entry and database management
Languages
German
Native or Bilingual
Timeline
Chuan Spa and Health Club Receptionist
The Langham Hotel
09.2022 - 05.2025
Spa coordinator
O'rielly's Lost World Spa
02.2022 - 09.2022
Head Barista
Wild Mango
05.2021 - 10.2021
Barista
Phillip Island Coffee Co.
05.2020 - 10.2020
Waitress
Ham
05.2018 - 09.2019
Head Barista /Supervisor
Twofigs
12.2016 - 05.2018
Head Barista /Assistant Store Manager
Jp's Espresso Bar
11.2015 - 12.2016
Allrounder /Barista
Yogurccino
02.2015 - 11.2015
Salesperson /Allrounder /Barista
Luneburg German Bakery
10.2014 - 10.2015
Sales Assistant
IKEA
09.2007 - 12.2014
Diploma of Marketing and Management - Business Management
MnM College
Food and Hygiene Certificate I, Hospitality Barista -
CBD college
Saleswoman - Retailing
Ludwig Erhard Business School
High School Diploma -
Integrated Comprehensive School
Interior Design
Business School 2
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