Claudine Owen
THORNTON
Summary
Professional Business Operator with strong focus on operational efficiency and strategic management. Proven track record of leading teams to achieve business goals and adapting to evolving challenges. Expertise in process optimization, financial oversight, and stakeholder communication. Known for collaborative spirit and reliability in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Casual Contract Employee
Catholic Schools, Diocese of Maitland-Newcastle
2023 - Current
- Greet visitors, advise appropriate member of staff of arrival, visitor/customer queries, manage parent/carers, assistance with kiosk sign in/out, keep area clean & presentable
- Phone management - direct incoming calls to relevant staff member (non-teaching staff) or send message via teams or outlook (teaching staff)
- General filing, faxing, photocopying & printing as required/requested
- Navigate Compass software system
- Administer medication and electronically add into chronicle under the individual student profile and manual documentation
- Student Services: attendance late arrivals/early leavers, basic first aid
- Tech One Finance basics: creating purchase requisitions, transmitting the purchase order to relevant supplier, sundry receipting, invoicing processing, end of day processing
- Assist with Enrolment entry into compass
- Multiple Primary schools and Secondary colleges
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Small Retail and E-Commerce Business Operator
Adamstown, Newcastle
05.2017 - 06.2023
- Customer service face to face / Phone / Email
- Answering customer enquiries / resolution
- Accounts receivable & payable knowledge
- Payroll processing and management of small team of employees (10 to 15)
- Petty Cash, POS - Cash handling / Eftpos reconciliation / Banking
- Monthly IAS & BAS Lodgements
- Microsoft Office Suite (Outlook, Word, Excel)
- Cloud based applications (Xero / Google / Teams)
- Budget setting to meet yearly targets, Profit & Loss knowledge
- Maintaining and ordering Stationery / Staff amenities / Stock
- Recruitment and training of team members
- Social media management
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Implemented quality assurance measures, ensuring products and services met or exceeded customer expectations driving repeat business and long-term loyalty.
- Adapted rapidly to changing industry trends or regulatory requirements demonstrating agility and resilience in a competitive landscape.
- Fostered a positive work culture that encouraged teamwork, open communication, professional development opportunities leading to higher employee retention rates.
- Improved customer satisfaction rates by analyzing feedback, identifying areas for improvement, and implementing necessary changes.
- Enhanced overall business performance by implementing efficient operational strategies and streamlining processes.
- Collaborated with cross-functional teams to streamline workflows, enhance communication, and boost overall efficiency.
- Managed financial budgets effectively while maintaining a strong focus on bottom-line results.
- Exceeded profit targets through effective cost management and resource allocation.
- Negotiated favorable contracts with vendors and suppliers, ensuring cost-effective procurement of goods and services for the company.
- Oversaw day-to-day operations effectively managing resources and staff delegating tasks as needed and holding team members accountable for their deliverables.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Part-time Service Cashier
Woolworth's Limited: Rutherford, Lower Hunter Valley
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to maintain adequate inventory levels at the front-end of the store.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Used POS system to enter orders, process payments and issue receipts.
Casual - Relief receptionist/Credit officer
NHP Electrical Engineering Products P/L: Mayfield West, Newcastle
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
Education
Certificate III - Business Administration
TAFE NSW, Hunter Institute
Maitland, NSW01.2009
Skills
- Supportive interpersonal skills
- Effective team collaboration
- Customer engagement
- Analytical problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Small Retail and E-Commerce Business Operator
Adamstown, Newcastle
05.2017 - 06.2023
Casual Contract Employee
Catholic Schools, Diocese of Maitland-Newcastle
2023 - Current
Part-time Service Cashier
Woolworth's Limited: Rutherford, Lower Hunter Valley
Casual - Relief receptionist/Credit officer
NHP Electrical Engineering Products P/L: Mayfield West, Newcastle
Certificate III - Business Administration
TAFE NSW, Hunter Institute
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