Claudio Durand
Bethania,Qld
Summary
Dedicated professional offering more than 25 year of experience and product expertise with a history of meeting goals utilising consistent and organised practices. With strong product knowledge to quickly identify and correct problems and expertise to troubleshoot and resolve product issues. Resourceful with focus on prioritizing wide range of tasks while delivering quality support Skilled in problem solving and adapting to new situations and challenges to best support customer needs.
Overview
30
30
years of professional experience
Work History
Field Service Technician
MLA Holdings Pty Ltd
11.2012 - Current
- Repairs to full range of MLA Holdings material handling equipment
- Trucks include (Mitsubishi electric and IC, Nitchiyu range of electrics, Kalmar, Valcan and Lindie)
- Fault finding on all makes of forklift trucks
- Preventative maintenance
- Electronic PC board repairs
- Retrofitting, electronic solutions to existing forklift range
- Rewiring of the forklift trucks
- Development of electrical and electronic solutions as per customer requirements
- (RND, designing and manufacturing of PC boards)
- Training and assisting technicians on the use of electrical equipment and software
- Problem solving and assisting MLA Technicians nationally via telephone guidance.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Discussed and recommended service options with customers and explained costs involved.
- Developed and implemented customized service plans to meet customer needs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Wrote and revised maintenance procedures.
Field Technician
ATLET Ltd
01.2011 - 11.2012
- Repairs to full range of Atlet materials handling equipment
- Trucks include (DCR's , Reach trucks, Stackers, Order Pickers, Narrow Aisle Combination Machine, Pallet Trucks and Counter Balance Trucks.) Electrically fault find using circuit diagrams
- Electrical repairs
- Set up and calibrate using hand held controllers
- Mechanical repairs
- Hydraulic fault finding using schematic diagrams and repairs
- Ensuring sites are run professionally, efficiently and customer satisfaction at all times
- Planning services and maintenance with customers
- Carrying out planned and reactive maintenance
- Ensuring all work carried out meets health and safety requirements
- To fault find and repair equipment at customer's premises under pressure and to find solutions to solving problems with minimal down time
- Client liaisons
- Ensuring all correspondence is done efficiently, professionally and in timely manner.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
Workshop Manager
FORKLIFT SPECIALITIES CC
01.2006 - 01.2011
- Manage and assist technicians in break downs.(to minimise down time and maximise productivity)
- Monitor and control technician's performance
- To plan services and maintenance with customers
- To carry out planned and reactive maintenance
- To ensure all work carried out meats to health and safety requirements
- Carry out repairs on electric equipment at customer sites
- To electrically fault find on pallet stackers, pallet trucks, counterbalance fork trucks, reach trucks, tow tractors and special purpose equipment
- Rewire control panels, removing old brittle wire, contactors, fuse holders and pc boards
- Build up control panels and install on customer equipment
- Remove motors, repair mechanically (replace bearings, brush gear and brushes)
- Diagnose faults and isolating problem areas, removing faulty parts and implementing efficient solutions to minimise down time
- Retrofit obsolete electrical equipment with updated, cost effective and available technology.(Curtis, Sevcon and Zapi controllers
- Set up motor controllers, pc based and hand held application
- Sourcing of replacement components and devices in absence of OE parts or for cost effective solutions
- Make up test simulators
- Repairs to controllers and AC/DC Super drives
- (Electronically)
- Sales and marketing of Ware housing, Electric and Ic machines.
Maintenance engineer
ALCAN PRINT FINISHERS
01.2002 - 01.2006
- Service and maintain print finishing machines at different sites in the U.K
- Machine Installations (running Armoured cable to control panels connecting power to panels, connecting up machines, wiring up motors, sensors, pneumatics systems and PLC's
- Commissioning of machines
- Faultfinding and repairs
- (Electrically and Electronically)
- Repair p.c
- Boards electronically.(down to component level)
- Modify old equipment, replacing old worn mechanical equipment with new electrical systems
- Solving electrical solutions
- Installations of AC and DC drives/invertors
- Setting up AC and DC drives
- PLC programming
- Working with electrical diagrams
- Working with logic and ladder diagrams
- Designing and building electrical control panels, fit to machines to increase productivity and minimize down time
- To install service and maintain digital read outs
- To electrically fault find, checking plc inputs and outputs, checking all switch gear circuits and motor control circuits
- Maintaining and repairing water heating control units
- Mechanical repairs
- (Includes welding, turning and machining, making up bushes and pins
- Plan and carry out routine maintenance
- To fault find and repair machine at the customers under pressure and to find solutions to solving problems with minimal down time.
Electrical Technician
FORKLIFT SPECIALITIES CC
01.1994 - 01.2001
- Train and manage engineers on new products
- Ensuring all work carried out is done efficiently and professionally
- Ensuring customers are satisfied at all times
- Sales and repairs of new and used equipment
- To fault find and repair machine electrically at the customers under pressure and to find solutions to solving problems with minimal down time
- To service and maintain new and used equipment
- Find cost effective ways to increase productivity
- Repair machines and equipment electrically and electronically
- Rebuild and refurbish old machines
- Retrofit old machines with Curtis , Sevcon and Zapi controllers,( setting up controllers to the correct application)
- Repairs to AC and DC drives, (Electronically)
- Customer relations (work progress, solutions to solve problems and scheduled maintenance).
Education
Skills
- Diagnostics and troubleshooting
- Teamwork and Coordination
- Fault diagnosis
- Installation and maintenance
- Quality Assurance Testing
- Safety assessment
Personal Information
Driving License: Open Australian licence
Timeline
Field Service Technician
MLA Holdings Pty Ltd
11.2012 - Current
Field Technician
ATLET Ltd
01.2011 - 11.2012
Workshop Manager
FORKLIFT SPECIALITIES CC
01.2006 - 01.2011
Maintenance engineer
ALCAN PRINT FINISHERS
01.2002 - 01.2006
Electrical Technician
FORKLIFT SPECIALITIES CC
01.1994 - 01.2001
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