Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Claudio Scarcella

Haberfield,Australia

Summary

Sales assistant with experience working in customer service & sales. Equipped with many applicable skills across numerous industries and professions. With a determination to strive for excellence, and a profound will to deliver customer service with positive experiences while driving results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Moto School Australia Pty Ltd
12.2023 - Current
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Successfully managed and orchestrated over 50 events at Sydney Motorsport Park with great attention to detail to rider safety, time management, and people management
  • Implemented programs to increase employee loyalty and repeat business
  • Tracked trends and suggested enhancements to refine the Moto School product offerings.
  • Tracked and Managed Parts Inventory for both company & customer motorcycles.
  • Assisted with many ideas to negotiate and obtain partnerships with many world re-nowned brands such as Yamaha, GoPro, Liqui-Moly, Dunlop, Shark Helmets, and R&G Crash Protection.

Labourer/Trade assistant

Stuart interior linings
01.2022 - 01.2023
  • Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
  • Enhanced team productivity by efficiently organizing tools and materials for easy access.
  • Assisted in electrical installations, enhancing building functionality and safety.
  • Contributed to environmental sustainability efforts by managing waste and recycling materials.
  • Provided support for skilled tradespeople, leading to streamlined project execution.

Labourer/trade assistant

Manly Remedial Building
01.2020 - 01.2022
  • Worked hard to complete projects within deadline and kept other workers motivated to comply with quality standards.
  • Dug trenches and back-filled holes according to project buildout plans.
  • Contributed to safe workplace environment by identifying and reporting potential safety hazards, possible accidents and incidents.
  • Assembled and employed scaffolds and temporary structures to complete tasks.
  • Participated in various tasks, including demolition, site maintenance, clean-up, material transport and material loading and unloading.
  • Poured cement to secure infrastructure foundation.
  • Cleaned and prepared construction work site to clear and secure area for infrastructure assembly.
  • Assisted with demolition of structures and proper disposal of used materials, appliances and fixtures.
  • Applied paint, decorative finishes and sealants to walls and surfaces for increased longevity.
  • Removed hazardous debris from construction sites to minimize safety concern.

Security Installer

Anco Security
01.2017 - 01.2020
  • Tested, Installed and used firewalls, web filters and e-mail filters to protect sensitive data.
  • Explained pricing structures and warranty information at customer sites.
  • Communicated with customers to determine nature of equipment issues and explain repair processes.
  • Performed basic testing and diagnostic procedures on cables, wiring and installed equipment.
  • Advised customers regarding equipment selection, repair needs, or ongoing maintenance.
  • Pulled cable, mounted and installed equipment and completed final connections to initiate equipment operation.
  • Provided timely resolution to service calls, including during on-call hours.
  • Serviced calls to customer homes for home security, alarm and automation systems.
  • Validated and verified system security requirements definitions and analysis.
  • Customized installation, troubleshooting and demonstration of security systems.
  • Installed, maintained and repaired security systems, alarm devices and related equipment.
  • Installed wire and trim devices.
  • Casual

Watchmaker

Scarcella and Sons
01.2015 - 01.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Established rapport with customers using active listening and interpersonal skills.
  • Built rapport with repeat customers, fostering long-term loyalty to the business.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Fielded customer questions to share information about products, availability, and pricing.

Sales Assistant

De Costi Seafood
01.2013 - 01.2015
  • Worked in very fast paced environment.
  • Sales
  • Preparation and Cleaning.
  • Acted as first point of contact for customer inquiries.
  • Greeted and directed visitors based on their needs.
  • Managed sales and optimized each step of sales process.
  • Adapted to store needs by cross-training and moving between multiple roles.
  • Replenished store entry with baskets for smooth shopping experience.
  • Helped customers locate products in-store.
  • Interacted with customers to personalize shopping experience and build positive rapport.
  • Weekend work

Education

School Certificate -

Ashfield Boys High School

Certificate 2 - Retail Assistant Course

Ultimo Tafe

Skills

    Customer Service
    Punctuality
    Customer Relationships
    Attention to Detail
    Task Prioritization
    Office Suite
    Windows
    Point of Sale Systems
    Tidy Environment
    Negotiation Skills
    Problem Solving
    Task Prioritization
    Manual Work Skills
    Knowledge of all Vehicles

Certification

  • RIIPO318F - Conduct civil skid steer loader operations
  • RIIPO320F- Conduct civil construction excavator operations
  • Drivers licence - C class

References

  • Giuseppe Scarcella, 0481 751 581, Moto School Australia Pty Ltd
  • Anthony Merlino, 0431 990 566, Anco Services Pty Ltd
  • Liam Stuart, 0416 757 824, Stuart Interior Linings

Languages

English
Native or Bilingual
Italian
Full Professional

Timeline

Assistant General Manager

Moto School Australia Pty Ltd
12.2023 - Current

Labourer/Trade assistant

Stuart interior linings
01.2022 - 01.2023

Labourer/trade assistant

Manly Remedial Building
01.2020 - 01.2022

Security Installer

Anco Security
01.2017 - 01.2020

Watchmaker

Scarcella and Sons
01.2015 - 01.2017

Sales Assistant

De Costi Seafood
01.2013 - 01.2015

Certificate 2 - Retail Assistant Course

Ultimo Tafe

School Certificate -

Ashfield Boys High School

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Claudio Scarcella