Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Clayton McSeveney

Newcastle,NSW

Summary

Proven track record of personal and professional growth with 24 years of management experience, including 16 years in telecommunications. Demonstrates versatility and effective self-management skills. Strong business acumen combined with an engaging personality that influences and motivates customers and colleagues alike.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Group Owner - Industry & Strategic Growth

Telstra
Sydney, NSW
07.2024 - Current
  • Established a new group, leveraging diverse skills through integration to common goals.
  • Established strategic goals for each industry group to achieve growth, with regular review and interlock.
  • Exceeded the goal of creating a $1 billion new Growth Multi-Year Pipeline. Collaborated with other owners on joint ventures and shared resources.
  • Collaborated with other owners on joint ventures and shared resources.
  • Oversaw budgeting and financial management.
  • Researched potential partners in order to expand services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created marketing campaigns to attract new customers.
  • Identified new opportunities for growth, expansion, and diversification.
  • Analyzed industry trends to develop competitive strategies.
  • Developed strategic plans to increase profitability and efficiency.
  • Executed performance reviews to encourage improved productivity for team members.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

Group Owner - Corporate

Telstra
07.2022 - 06.2023
  • Achieved annual sales target within nine months of group creation.
  • Established high-performance culture by consolidating two groups into one.
  • Launched Sprint Initiatives to enhance team focus on key market opportunities.
  • Collaborated with stakeholders on joint ventures and resource sharing.
  • Analyzed market trends to uncover new business opportunities.
  • Maintained strong client relationships through superior customer service.
  • Identified growth, expansion, and diversification opportunities.
  • Provided direction and guidance to employees for performance improvement.

Group Owner - Mid Market

Telstra
Sydney, NSW
07.2021 - 06.2022
  • Created a new group, establishing a strong team and a high-performance culture.
  • Achieved the highest sales achievement to target across all groups in Telstra Enterprise.
  • Analyzed market trends to identify new business opportunities.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided direction and guidance to employees.
  • Identified new opportunities for growth, expansion, and diversification.
  • Conducted performance reviews for employees on a regular basis.
  • Collaborated with other owners on joint ventures and shared resources.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Regional Sales Manager Hunter/Central Coast

Telstra – Telstra Business
02.2012 - 06.2021
  • Accountability to grow a $54m revenue base
  • Accountability for 280 directly managed customers
  • Lead, coach and develop a team of 12 staff and provide leadership view to state and national level for Regional Australia
  • Set performance plans
  • Engage with stakeholders and advocate for the region
  • Created gender diversity to 50/50
  • Achieve highest customer satisfaction nationally FY14
  • Achieved 3 High Achiever staff awards
  • Exceeded Sales and Revenue performance 2013

Regional Sales Director NSW & ACT

Telstra – Country Wide
Newcastle, NSW
06.2006 - 02.2012
  • To set the strategic direction for the direct sales channel of Telstra Country Wide in Regional NSW and ACT.
  • Accountable for the revenue and sales growth of managed accounts in Regional NSW and ACT. Total revenue accountability of $270m
  • To conduct regular business reviews and strategic operational reviews to identify issues and opportunity with improvement outcomes.
  • To develop service strategy plans for assigned clients to drive improvements in overall customer satisfaction.
  • To recruit, coach and lead high calibre Sales Managers in the region, providing frameworks and process by which they manager their teams.
  • To structure learning and development for improving staff capability
  • To ensure all solutions designed for bids and tenders can be integrated into the customers environment
  • To measure and improve customer satisfaction through compliance to service review and relationship health-check process.
  • To develop an in depth understanding of the customers business drivers and support the Account Team strategy to win business
  • Collaboration with managers and staff on strategy and improvement projects.
  • Influence manage in a large organisation and through dotted line reporting functions
  • Presentations to large groups and stakeholders
  • Highest Region Customer Satisfaction Results in 09/10
  • Successful in application for Australian Rural Leadership Program
  • Recognition as Top Talent 08/09 for ARLP nomination
  • Highest Revenue growth 08/09
  • Lead for Sales Channel review progress for improvement and implementation

Area Sales Manager

Telstra Country Wide
Newcastle, NSW
06.2004 - 06.2006
  • Manage a team of Account Managers and specialists on a defined base of business, enterprise and government customers
  • To be positioned with key stakeholders in the local area.
  • To generate an increase in revenue and sales growth
  • To achieve and exceed customer satisfaction goals.
  • Highest revenue growth achievement for a sales team nationally, 2 years consecutively
  • Consistently highest team sales achievement
  • Highest customer satisfaction ratings nationally
  • Winner of Extreme Award Sales Manager 2 years running – National high performance award
  • Many campaign challenge wins

Account Executive

Telstra Country Wide
Maitland, NSW
05.2001 - 06.2004
  • To look after a portfolio of customers
  • To grow revenue and sales
  • To provide high levels of customer satisfaction
  • To match solutions to business needs
  • Top Gun Award – Best Revenue Growth Nationally 2003/2004
  • Consistently in the top 3 nationally for sales achievement
  • Exceeding revenue target consistently by more than 15% YOY
  • Winner of Extreme award 4 years running – High Performance Award for highest revenue

Acting Regional Manager Retail / Shop Manager

Telstra Retail
Charlestown, NSW
10.1998 - 05.2001
  • Full responsibility of merchandising, staff management, recruitment
  • Achievement of sales targets and mystery shopping results
  • Set new record of new fit out shop achieving positive returns
  • Consistently in top 3 shops nationally for results
  • Innovated corporate fulfillment channel

Restaurant Manager / P&L Regional Manager / Training Manager

Pepsico
01.1989 - 01.1998
  • Rookie Manager of the Year
  • Change Manager – restoring poor performance to national top 10 benchmark

Education

Bachelor of Commerce -

University of Newcastle
01.1991

Skills

  • Strategic planning and market analysis
  • Financial management and profit analysis
  • Customer satisfaction and engagement
  • Performance improvement and business development
  • Team leadership and decision making
  • Effective communication skills
  • Resource allocation and negotiation
  • Change management and agile methodology
  • Sales strategy and leadership
  • Growth strategy implementation and business planning
  • Hiring and staffing

References

Available on request

Hobbies and Interests

Soccer, playing and coaching. Sail boarding, running, gym, Surf Lifesaving

Affiliations

  • I enjoy staying fit and giving back to the community
  • Employed by Newcastle Jets for 11 years as a head football team coach
  • Volunteer surf lifesaver - Gold Medallion - IRB driver

Accomplishments

  • 6-time Telstra High Achiever Award winner (Extreme), top 10 in revenue and sales achievement
  • Top Gun Award - highest revenue achievement in Telstra
  • Football - Boys Nationals winning coach. Only coach to win the FFA Nationals Competition with a team from Newcastle
  • Most successful coach of Newcastle Jets: titles and championships
  • 8 Championships in 10 Years

Certification

  • Australian Rural Leadership Programme – ARLF
  • Gold Medallion
  • B License Football Coach
  • Leading With AI - ANU

References

References available upon request.

Timeline

Group Owner - Industry & Strategic Growth

Telstra
07.2024 - Current

Group Owner - Corporate

Telstra
07.2022 - 06.2023

Group Owner - Mid Market

Telstra
07.2021 - 06.2022

Regional Sales Manager Hunter/Central Coast

Telstra – Telstra Business
02.2012 - 06.2021

Regional Sales Director NSW & ACT

Telstra – Country Wide
06.2006 - 02.2012

Area Sales Manager

Telstra Country Wide
06.2004 - 06.2006

Account Executive

Telstra Country Wide
05.2001 - 06.2004

Acting Regional Manager Retail / Shop Manager

Telstra Retail
10.1998 - 05.2001

Restaurant Manager / P&L Regional Manager / Training Manager

Pepsico
01.1989 - 01.1998

Bachelor of Commerce -

University of Newcastle

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Clayton McSeveney