Hi, I’m
Clea Alija
Adelaide,SA
Summary
Proven in delivering exceptional customer service and maintaining high standards of cleanliness, my experience spans roles from House Cleaner at Private Home to Bartender at Tamarindo. Skilled in espresso machine operation and renowned for my friendly demeanor, I've consistently enhanced customer satisfaction and operational efficiency. My collaborative spirit and organizational ability have been pivotal in my professional journey.
Overview
3
years of professional experience
3
Languages
Work History
Private Home
House Cleaner
02.2024 - 04.2024
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Organized and used industrial cleaning products following strict safety procedures.
Terrazza Nove
Barista
05.2023 - 09.2023
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Il Moro Restaurant
Waitress Trainee
10.2021 - 11.2022
Job overview
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Tamarindo
Bartender
05.2022 - 09.2022
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Istituto Comprensivo "Martino Anzi"Bormio, Italy
Lower Secondary School Diploma
06.2016
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeper
- Espresso machine operation
- Cash Register Operation
- Team Player
- Friendly and outgoing
- Liquor, beer, and wine knowledge
- Strong multitasking
- Patience and Tolerance
- Organizational ability
- Hospitality service expertise
Languages
Albanian
Native or Bilingual
Italian
Native or Bilingual
English
Limited Working
Timeline
House Cleaner
Private Home
02.2024 - 04.2024
Barista
Terrazza Nove
05.2023 - 09.2023
Bartender
Tamarindo
05.2022 - 09.2022
Waitress Trainee
Il Moro Restaurant
10.2021 - 11.2022
Istituto Comprensivo "Martino Anzi"
Lower Secondary School Diploma