CLEMENT NAIDOO
Murrumba Downs,Australia
Summary
- Intertek employee for 15+ continuous years.
- International experience mainly in the Caleb Brett business, starting at ground level of an inspector and progressing through the ranks to set up, manage and develop operations in Fujairah, Hamriyah, Oman and Queensland State.
- A dynamic, analytical, tactical and performance driven individual with proven capabilities in people and operational management, as well as developing and maintaining excellent customer relationships.
- Proven ability to build teams of high standards, manage operations to the highest levels of internal and external expectations & standards, significant business growth, and driven to challenge and minimize or eliminate competitor threats.
- Managing the Fujairah Business, which is one of the top 10 revenue generating sites for Caleb Brett globally.
- Successfully leading a team of talented and inspired individuals from diverse cultural backgrounds.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Manager - Queensland
Caleb Brett
2019.02 - Current
- Overall responsibility of directing, leading, and controlling the administrative, operational, and testing functions in the Branch Offices, ensuring safe, legal, and ethical operations.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager - Fujairah & Oman
Caleb Brett
2018.06 - 2019.01
- Directed, led, and controlled administrative, operational, and testing functions, ensuring compliance with quality management and operational excellence.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Branch Manager - Fujairah
Caleb Brett
2015.11 - 2019.01
- Managed all operational aspects including customer service, human resources, and sales, while ensuring compliance with regulations and maintaining high ethical standards.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Operations Manager - Fujairah
Caleb Brett
2013.09 - 2015.11
- Implemented and enforced quality management and safety compliance, ensuring operational targets were met in a cost-effective manner.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
Operations Manager / Assistant Branch Manager
Caleb Brett
2009.07 - 2013.08
- Ensured daily operations met customer satisfaction, maintained client communication, and supervised performance of coordinators.
- Grew customer base by 30% over 4-year period through community networking and innovative customer incentives.
Maintenance Manager
Virgin Active
2008.07 - 2009.07
- Managed club maintenance and repairs, ensuring compliance with health and safety standards.
- Supervised employee performance, preventive maintenance, and safety.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
Education
Post Graduate Business Management -
Hammersmith Management College London UK
Dubai, United Arab Emirates12.2015
Internal QMS Auditor (IRCA Certified) -
Intertek
Dubai, United Arab Emirates10.2014
Skills
- Team Leadership
- Policy Implementation
- Business Planning
- Financial Management
- Contract Management
- Customer Service
- Negotiation and Conflict Resolution
- Budget Management
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management (CRM)
- Business Analysis and Reporting
Accomplishments
- Supervised team of 160 staff members.
- Responsible for managing a 6 million GPB portfolio
Motivation
To live a life of Integrity & Empathy and be a positive force in the lives of others.
Personal Information
Hobbies: Apart from work Life, I am a passionate father and husband., A keen cook and a foodie by heart.
Timeline
Manager - Queensland
Caleb Brett
2019.02 - Current
Manager - Fujairah & Oman
Caleb Brett
2018.06 - 2019.01
Branch Manager - Fujairah
Caleb Brett
2015.11 - 2019.01
Operations Manager - Fujairah
Caleb Brett
2013.09 - 2015.11
Operations Manager / Assistant Branch Manager
Caleb Brett
2009.07 - 2013.08
Maintenance Manager
Virgin Active
2008.07 - 2009.07
Post Graduate Business Management -
Hammersmith Management College London UK
Internal QMS Auditor (IRCA Certified) -
Intertek
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