Clement Putra Syah
North Melbourne,Australia
Summary
I'm a determined individual and ready to utilize my capacities and energy. I'm ready to grow by and by and expertly by having exhibited relational abilities, a solid hard working attitude in the working environment, and the capacity to collaborate well with others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Pullman on The Park Hotel Melbourne
04.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
- Established rapport with customers by providing friendly and attentive service.
Room Attendant
Sheraton Hotel Melbourne
11.2021 - 04.2022
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Store Assistant
KFL Supermarket
09.2021 - 12.2021
- Maintaining the highest level of visual merchandising and store conditions.
- Delivering exceptional sales services for improved customer satisfaction.
- Interacting with customers and identifying their needs and preferences.
Supervisor in Back of house
Nene Chicken
09.2019 - 09.2021
- Observed packing operations to verify conformance to specifications.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
Waiter (All-rounders)
Bamboe Indonesian Restaurant
11.2019 - 03.2020
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Business (Hospitality And Tourism Management) -
Kaplan Business School
Melbourne, VIC2023
Diploma in Hospitality Management (Operations) -
Academia International Institute
Melbourne, VIC2021
Skills
- Discipline and Hardworking
- Adaptable to the new environment
- Fluent In English and Bahasa Indonesia
- Fast learner with a good attitude
- Responsible
- Complaint Handling
- Capable to work in team
- Honest
- Knowledge of Computer skills (PowerPoint, Microsoft Word, and Microsoft Excel)
- Hospitality services
Certification
- Responsible Service of Alcohol - Victoria, 05/18/2021
- Guest experience fundamentals - Typsy, 12/14/2022
Timeline
Food and Beverage Attendant
Pullman on The Park Hotel Melbourne
04.2022 - Current
Room Attendant
Sheraton Hotel Melbourne
11.2021 - 04.2022
Store Assistant
KFL Supermarket
09.2021 - 12.2021
Waiter (All-rounders)
Bamboe Indonesian Restaurant
11.2019 - 03.2020
Supervisor in Back of house
Nene Chicken
09.2019 - 09.2021
Bachelor of Business (Hospitality And Tourism Management) -
Kaplan Business School
Diploma in Hospitality Management (Operations) -
Academia International Institute
- Responsible Service of Alcohol - Victoria, 05/18/2021
- Guest experience fundamentals - Typsy, 12/14/2022
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