Clement Ringot
Sunshine North
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Delivery Truck Driver
GAM Steel
01.2024 - Current
- Deliver process steel stock such as beam, pipe, flat or round bars, channels and RHS across Metro Melbourne, Regional Victoria and Southern NSW.
- Secured my loads with chains and maxi binders.
- Experienced in using tarps during rainy days.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Experienced in completing my log book for country runs.
- Completed detailed runsheet throughout the day recording my departure and arrival for each customers.
- Familiar with Fuso Rigid Tray and Semi Truck
Delivery Truck Driver
Peter Sadler Removals & Logistics
01.2023 - 01.2024
- Drove 8 & 10 palleter tautliner trucks across Metro Melbourne.
- Checked orders at home base and customer locations to identify and correct errors.
- Organized all shipping paperwork and documented customer payments to keep records accurate and current.
- Optimized routes to maximize efficiency and scheduled service stops.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Enforced on-time shipment of products to create exceptional customer experiences.
- Inspected vehicle before and after every trip.
- Experienced in delivery around petrol stations such as Ampol, EG, United and Metro
Removalist
1800 We Store It
12.2022 - 01.2023
- Drove Heavy Rigid and combinaison tray truck carrying containers
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Successfully operated heavy equipment such as forklifts.
Food Truck Worker
Hesi Jimbo
09.2022 - 11.2022
- Driving a 3.5T food truck to different locations across Melbourne - Preparing the food for the day - Packing the truck with different tools that is being used to cook or serve food
- That would include lifting heavy weight items such as buckets, bain marie, ice bags and more
- Managing the cashier and serving food to customer - Clean the truck daily in order to respect a high level of hygiene for my colleagues and customers.
HUB Specialist
Prime Super
06.2021 - 09.2022
- Providing answers to customers regarding their Superannuation or Pension
- Income stream account
- Providing support to employers regarding their employer account and how to make sure their employees are receiving contributions - Sending forms for withdrawals, change of update details, beneficiary nominations and more
- Giving customer follow up on cases in progress
- Processing administration duties such as money out, responding to emails and processing benefit payments claims, adjustment of account details
- Processing claims such as Retirement, Financial Hardship, Compassionate
- Ground or Rollover request
- Provided trainings to the new employees, teaching them Prime Super business rules or general system to be used
- Organised everyday tasks allocation for the team such as which claim can be processed by team members.
Customer Service Officer
HESTA Super
08.2020 - 06.2021
- Providing answers to customers regarding their Superannuation account and insurance cover
- Sending forms for withdrawals, change of update details, beneficiary nominations and more
- Giving customer follow up on cases in progress
- Transferring customers to the right team depending of the enquiry they have.
Customer Service Consultant
AMP Life Limited
07.2019 - 04.2020
- Providing answers to customers regarding their Superannuation account and insurance cover
- Sending forms for withdrawals, change of update details, beneficiary nominations and more
- Giving customer follow up on cases in progress
- Transferring customers to the right team depending of the product they have
- Logging cases through Salesforce.
Technical Specialist
My Mac Australia
10.2018 - 12.2018
- Providing a technical support regarding software and hardware issue to customers
- Booking hardware repairs for iOS devices, Mac computers and Apple accessories
- Ordering new parts through Lightspeed and GSX
- Selling Apple and third-party products to customer.
Customer Service Representative
Netpulse
07.2017 - 09.2018
- Supported Fitness app users through email using Zendesk
- Reset passwords for app accounts and verifying gym club memberships
- Adjusted points for users regarding the rewards integration of the app
- Investigated and escalated advanced issues to the engineering team
- Maintained a good relationship between the users and the app by offering a 24-48 hours support answer
- Trained new CSR members
iOS, Senior Technical
Apple Inc
08.2014 - 05.2017
- MacOS Tier 2 FR/EN, Adviser - Assisting French and English-speaking customers with iOS, MacOS and Beats products
- Providing technical and non-technical solutions to Apple products
- Assisting customers with troubleshooting problems using Bomgar software
- Gathering feedback on products and relaying it to the management team
- Building rapport with customers by informing them about Apple products and services
- Taking over calls from Tier 1 Advisers regarding advanced troubleshooting problems
- Dealing with refunds, appeasements and liaising with other non-technical departments
- Relaying complicated cases to our Engineering team
- Supervising and coaching new team members.
Education
6-Month Intensive English Course -
Glasgow School of English
Baccalaureate - Science and Technical Management
Lycée Mariette
Boulogne Sur MerSkills
- Experience in manual work such lifting heavy goods
- Customer Relationships
- Equipment Inspection
- Drive Vehicles
- Strong Working Relationships
- Customer Service
- Team Goals
Certifications and Licences
- HC - Non Synchromesh Transmission Driver's Licence ( Road Ranger Gearbox)
- Basic Fatigue Management Certified
- Dangerous Goods Driver's Licence
- SLP - Safe Load Program Licence
- Fork Lift Licence
- White Card
Timeline
Delivery Truck Driver
GAM Steel
01.2024 - Current
Delivery Truck Driver
Peter Sadler Removals & Logistics
01.2023 - 01.2024
Removalist
1800 We Store It
12.2022 - 01.2023
Food Truck Worker
Hesi Jimbo
09.2022 - 11.2022
HUB Specialist
Prime Super
06.2021 - 09.2022
Customer Service Officer
HESTA Super
08.2020 - 06.2021
Customer Service Consultant
AMP Life Limited
07.2019 - 04.2020
Technical Specialist
My Mac Australia
10.2018 - 12.2018
Customer Service Representative
Netpulse
07.2017 - 09.2018
iOS, Senior Technical
Apple Inc
08.2014 - 05.2017
6-Month Intensive English Course -
Glasgow School of English
Baccalaureate - Science and Technical Management
Lycée Mariette
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