Cleo Brown
Sydney,NSW
Summary
Talented team player with robust expertise in catering and hospitality at Compass, delivering exceptional customer service and effective performance, excellent communication skills I'm a team player and have problem-solving skills ensuring success in collaborative environments and complex business scenarios. A resourceful Catering Assistant known for high productivity and efficient task completion making me an energetic employee specialising in event setup, food preparation safety, and customer service excellence. Excelling in time management, teamwork, and adaptability, ensuring smooth operation of catering events.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Catering Assistant
compass
Sydney CBD, NSW
01.2023 - 12.2023
- Resolved customer issues to promote high levels of satisfaction and loyalty.
- Identified and addressed needs promptly to enhance service quality.
- Collaborated with diverse teams to achieve project objectives within deadlines.
- Contributed innovative ideas that improved team performance and results.
- Organized and prioritized tasks to efficiently meet service goals.
- Assisted in food preparation and service for various catering events.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety.
- Coordinated with vendors for timely delivery of catering supplies, ensuring smooth operations.
Catering Assistant
Two Good
Redfern, NSW
01.2022 - 12.2022
- Coordinated delivery logistics to ensure timely service at client locations.
- Prepared food items according to recipes and specifications for catering events.
- Maintained cleanliness and organization of kitchen, storage areas, and equipment.
- Organized buffet tables and beverage stations to enhance dining experience.
- Provided excellent customer service by addressing guest inquiries during events.
- Trained new catering assistants on procedures and customer service standards.
- Monitored inventory levels, reported shortages, and restocked supplies as needed.
- Ensured compliance with health and safety regulations throughout catering operations.
Parcel Officer
Australia Post
Chullora, NSW
01.1997 - 12.2004
- Sorted incoming mail for efficient distribution across routes.
- Delivered parcels and letters to designated addresses promptly.
- Operated sorting machines to enhance mail processing efficiency.
- Maintained accurate delivery records and collected recipient signatures.
- Assisted customers with postal service inquiries and package tracking.
- Followed safety protocols to prevent damage or injury during handling.
- Collaborated with team members to address delivery issues effectively.
- Participated in training sessions to improve operational knowledge at Australia Post.
Process Worker
Baiada Halal Chickens
Pendle Hill, NSW
01.2000 - 12.2001
- Operated machinery for efficient processing and packaging of poultry products.
- Maintained high cleanliness and hygiene standards in production areas.
- Collaborated with team members to ensure seamless workflow during shifts.
- Assisted in quality control by inspecting products for defects and compliance.
- Followed safety protocols to minimize risks and maintain a safe work environment.
- Monitored inventory levels, promptly reporting shortages to management.
- Sorted and packaged products for processing or shipment with attention to detail.
- Tracked processing times, approval rates, and performance metrics for continuous improvement.
Business Administration Trainee
Westbus
Penrith, NSW
01.1998 - 12.1998
- Coordinated daily operations and scheduling for transportation services.
- Facilitated training sessions on company policies and operational procedures.
- Streamlined communication between departments to improve service delivery.
- Organized meetings to enhance workflow efficiency and team collaboration.
- Maintained accurate records of inventory and equipment usage.
- Processed customer feedback to identify areas for service improvement.
- Monitored inventory levels, placing orders as needed to prevent shortages.
- Directed clients and guests to appropriate departments and personnel.
Mail Officer
Australia post
Seven Hills, NSW
01.1996 - 12.1997
- Sorted incoming mail for efficient distribution to various departments.
- Operated sorting machines to streamline mail processing and improve workflow.
- Collaborated with team members to ensure timely delivery of packages.
- Maintained a clean work environment by disposing of waste materials properly.
- Operated mail processing equipment and manually sorted mail.
- Identified opportunities for process improvements within the department.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Utilized automated systems to process large volumes of mail quickly and accurately.
- Organized incoming mail for distribution to the correct departments or individuals within the organization.
- Inspected packages for damage before accepting them into the facility.
- Adhered to organizational policies related to safety procedures when handling mail items.
- Assisted with sorting, canceling, metering, stamping and distributing incoming and outgoing mail.
- Met daily production goals while ensuring that all tasks were completed correctly.
- Handled undeliverable mail in accordance with established procedures.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Weighed mail to determine correct postage.
Education
Clothing Production
Tafe
Kogarah, NSW12-2000
Dietary And Nutrition
TAFE NSW
Mount Druitt, NSW12-1999
Skills
- Order management
- Food safety compliance
- Customer service excellence
- Event coordination and logistics
- Inventory control and organization
- Communication skills
- Team collaboration
- Problem solving strategies
- Time management techniques
- Adaptability and flexibility
- Attention to detail
- Leadership development
- Calm under pressure
- Data entry proficiency
- Customer relationship management
- Telephone etiquette
- Multitasking capabilities
- PPE compliance and use
- Conflict resolution skills
- Relationship building strategies
- Computer proficiency
- Food preparation
- Catering service
Affiliations
- cooking
- exercise
- recycling
- gardening
Certification
- car license
- HACCAP Certificate and Knife Handling Skills completed with Two Good
Timeline
Catering Assistant
compass
01.2023 - 12.2023
Catering Assistant
Two Good
01.2022 - 12.2022
Process Worker
Baiada Halal Chickens
01.2000 - 12.2001
Business Administration Trainee
Westbus
01.1998 - 12.1998
Parcel Officer
Australia Post
01.1997 - 12.2004
Mail Officer
Australia post
01.1996 - 12.1997
Clothing Production
Tafe
Dietary And Nutrition
TAFE NSW
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