- Designing and Printing 3D Models
- Video Gaming
- Graphic Design
- Experimenting with different creative mediums, like acrylic paints, charcoals/lead pencils, and digital, to expand skills and techniques
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
- I have a passion for photography and editing photos
- Creative Writing
- Cosplay - costume creation, makeup and sfx, prop making
- Camping
- Knitting and Crocheting
- Avid Reader
Cleo Browne
Glenroy,VIC
Summary
Detail-oriented individual with a strong desire to excel in a new work environment. Enthusiastic and quick to learn, possessing excellent customer service skills and is committed to delivering top-quality service in any role. Seeking an opportunity to contribute abilities and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin experience
Essential caravans
04.2024 - 10.2024
- Picking parts and materials
- Packing and organising couriers for important and urgent orders
- Organising order numbers, receipts and tracking in excel
- Logging quality of parts being sent through photo evidence, numbered and dated for easy referral
- Quality control and closing experience
- Keen eye for detail
- Being able to spot discrepancies in cleanliness, small and large damages and errors in production
- Experience in fixing small damages, silicone usage, cleaning and reporting
- Tight deadlines (daily)
- Photo evidence and logging completed vans
- Working with multiple different work type teams
- Delivered prompt service to prioritize customer needs.
- Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Responded proactively and positively to rapid change.
- Created and maintained detailed spreadsheets and documents to assist in daily changes.
- Excellent communication skills, both verbal and written.
Manual Labour / landscape
MDB constructions
01.2023 - 01.2024
- Travelling Business
- Transferred materials to designated areas using wheelbarrows and safe carrying techniques.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Collected and removed debris at job sites.
- Installed irrigation systems for efficient water usage and healthier landscapes.
- Performed routine maintenance on landscaping tools and equipment for optimal performance and safety.
- Collaborated with clients to create custom landscape designs tailored to their preferences.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Assisted with irrigation system maintenance and repair.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Wait staff/Event service/Hospitality
Northen Golf Club
01.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
Barista/Bar
George jones eatery
01.2018 - 12.2020
- Skills working in a high stress, quick paced environment
- Skills working with difficult customers
- Able to three carry both drinks and food
- Team leader/manager responsibilities
- Pascoe Vale
- A passionate creative seeking to branch out into a different industry and explore a new environment
- With the will to learn paired with over 3 years of customer service skills under my belt, I am ready to take on a new skill set and contribute to a new and exciting work atmosphere
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Education
High School Diploma -
Aitken College
01.2021
Skills
- Ability to work in high stress environments
- Ability to work in quick paced environments
- Skills in dealing with difficult customers
- Customer Service Teamwork and Collaboration
- Calm and Professional Under Pressure
- Document and Records Management
- POS Systems and Ordering Platforms
- Microsoft Office, Excel and other Microsoft programs
- Adobe applications (Photoshop, illustrator etc)
- Data Entry
- Issue and Complaint Resolution
- Product and service knowledge
- Calm Under Pressure
- Multi-line phone talent
Certification
- SITXFSA001 use hygienic practices for food safety, MM/DD/YY
- SITHFAB005 prepare and serve espresso coffee, MM/DD/YY
- Australia Barista School workshop, MM/DD/YY
- White card, MM/DD/YY
Awards
- School cultural award - active member of the school community, 12/31/21
- Selected and awarded within Independent Schools exhibition, 12/31/19
Accomplishments
- Head of Makeup and SFX for concerts and musicals (2019-2021 Aitken college)
- Senior Debate teams (2020-2021 Aitken college)
Interests
Timeline
Admin experience
Essential caravans
04.2024 - 10.2024
Manual Labour / landscape
MDB constructions
01.2023 - 01.2024
Wait staff/Event service/Hospitality
Northen Golf Club
01.2020 - 12.2020
Barista/Bar
George jones eatery
01.2018 - 12.2020
- SITXFSA001 use hygienic practices for food safety, MM/DD/YY
- SITHFAB005 prepare and serve espresso coffee, MM/DD/YY
- Australia Barista School workshop, MM/DD/YY
- White card, MM/DD/YY
High School Diploma -
Aitken College
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