- I enjoy helping others and giving back to the community - volunteering
- Everything that allows me to be creative - music, gardening, cooking, baking, cake decorating and design/decor
- Entertaining guests at my house
- Enjoy hobbies that combine physical activity with outdoor exploration
- Fashion and Style
Cleo Ford
Wagga Wagga,NSW
Summary
Dynamic and results-oriented professional with extensive experience in executive and administrative support at Greenline. Excelled in managing executive calendars, coordinating travel, and maintaining confidentiality, alongside fostering customer relationships to increase sales. Demonstrated exceptional organisational skills and a full commitment to professionalism, contributing significantly to team efficiency and client satisfaction.
I am a lively and hardworking individual who thrives on helping my team achieve the target. I enjoy taking on challenges and am deeply passionate about learning new things and expanding my business knowledge.
Overview
6
6
years of professional experience
Work History
Executive Assistant to Management Team/Directors
Greenline
06.2022 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organised and coordinated team conferences and weekly and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Inbox management for two persons.
- Provided professional administrative support during management meetings, including agenda preparation and minute-taking duties.
- Planned, organised and managed the move to our new building.
Sales Assistant/Project Consulting
Greenline
10.2020 - 06.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased small works sales by building customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Assisted the sales team with responding to client emails and calls by preparing information and drafted emails.
- Conducted client meeting both onsite and online.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Got involved in prospecting to new contacts.
Administration
Adaptive Interiors
11.2018 - 10.2020
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Produced documentation for staff members.
- Contacted trades for projects requesting for pricing.
- Organised and finalised tender documentation for the project management team.
- Kitchen and office duties, and purchasing of supplies.
- Filing for the accounts team, followed up on payment for invoices and assisted the accounts team when required.
- Registration renewals for trucks, trailers and cars.
- Organised accommodation for workers on our construction sites.
Education
High School Diploma -
Meadowbank Education Trust
Albury And Wagga Wagga12-2018
Completion - Business Foundations And Business Fundamentals
Meadowbank Education Trust
Wagga12-2018
Skills
- Executive support for a management level
- Administrative support and office administration
- Schedule & calendar planning, including organising travel arrangements, hotel bookings and confirming appointments
- Information confidentiality
- Honest and trusting
- Customer service and phone etiquette
- Professional and polite
- Organisation 101
- Phone experience - incoming and outgoing
Interests
Timeline
Executive Assistant to Management Team/Directors
Greenline
06.2022 - Current
Sales Assistant/Project Consulting
Greenline
10.2020 - 06.2022
Administration
Adaptive Interiors
11.2018 - 10.2020
High School Diploma -
Meadowbank Education Trust
Completion - Business Foundations And Business Fundamentals
Meadowbank Education Trust
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