Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Clifford Dickinson

Melbourne,VIC

Summary

Highly motivated and reliable individual, with experience and passion in the hospitality and retail industry in Food and Beverage and Events departments. Possess highly developed organisational and strong communication skills. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

13
13
years of professional experience

Work History

Team Leader

Delaware North
04.2018 - Current
  • Bar/Retail/Cafe Team Leader
  • Working at MCG, Marvel and Olympic Park leading a team in a busy Bar outlet and also in the Tennis HQ Cafe
  • Opening and closing outlets
  • Leading a team of staff
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Food and Beverage Attendant

Emporium Hotel
04.2021 - 05.2023
  • Events - Set up and pack down of events, provide food and beverage and bar service, print menus and signage for dietary requirements
  • Concierge - Deliver luggage to and from rooms for guests and provide excellent customer service
  • In Room-Dining - Deliver food and beverage to rooms and handle general guest enquiries
  • The Terrace - Provide food and beverage service at rooftop bar and restaurant and perform duties as a section waiter and bar back
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.

Casual Retail Assistant

David Jones
09.2022 - 01.2023
  • Carried out responsibilities in general merchandise department, selling stock and refilled stock on shelves and racks
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Handled customer enquiries and processed sales, issued refunds and processed online ordering
  • Used POS system to process sales, returns, online orders, and gift card activations.

Food and Beverage Attendant

Brisbane Convention Centre
02.2012 - 03.2021
  • Provide food and beverages at events, conferences, concerts, weddings and functions
  • Perform duties as a Barista at events, gala dinners, conferences, set up room and pack down and provide excellent customer service
  • Trained new staff and led a small team of staff working unsupervised
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.

Education

RSA - Responsible Service of Alcohol Certificate -

01.2023

Certificate III in Hospitality -

01.2022

First Aid Certificate -

01.2022

RSG - Responsible Service of Gaming -

01.2022

Barista Certificate -

01.2021

Food Safety Certificate -

01.2021

Skills

  • Strong written and verbal communication skills, able to communicate clearly, concisely and effectively with guests, team members and supervisors
  • Excellent interpersonal skills, works well with others, able to build and maintain positive working relationships with team members, guests and supervisors
  • Ability to work autonomously and as part of a team with strong leadership skills to train, lead and motivate staff members
  • Exceptional customer service skills
  • Provide information to customers regarding events and food and beverage
  • General administration skills
  • Proficient computer skills using Microsoft Software
  • Reliable, punctual, honest, driven to succeed, positive 'can do' attitude with a strong work ethic
  • Willingness to learn and a quick learner
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision

References

  • Rebecca, Supervisor, Marvel Stadium, 0424994882
  • Barry Pearl, Area Manager, Koala Bair Prmotions
  • Erin Fox, F & B Service Coordinator, Brisbane Convention Centre, 0401 471 823

Timeline

Casual Retail Assistant

David Jones
09.2022 - 01.2023

Food and Beverage Attendant

Emporium Hotel
04.2021 - 05.2023

Team Leader

Delaware North
04.2018 - Current

Food and Beverage Attendant

Brisbane Convention Centre
02.2012 - 03.2021

RSA - Responsible Service of Alcohol Certificate -

Certificate III in Hospitality -

First Aid Certificate -

RSG - Responsible Service of Gaming -

Barista Certificate -

Food Safety Certificate -

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Clifford Dickinson