Clifton Wong

Team Manager | TOLL Phillips-Van Heusen (PVH Transition to Kemp Creek)
Dates of Employment (April 2025 – Present)

• Managing the transition of the PVH contract to the new site at Kemp Creek, overseeing the movement of all PVH stock by category and ensuring that all stock is picked, packed, staged, and ready for 6-12 B-Doubles on scheduled days.
• Lead a team of 20 staff members, ensuring that operations run smoothly and efficiently in line with project timelines and customer expectations.
• Responsible for preparing and communicating all logistics, ensuring that stock is moved in an organized manner and that every team member understands their role in meeting delivery schedules.
• Coordinating daily workflows and tasks to meet tight deadlines, while ensuring compliance with safety and quality standards.
• Actively involved in training and developing team members to increase operational efficiency and foster a high-performance work culture.
• Worked closely with cross-functional teams to resolve any operational challenges that arise during the transition, ensuring minimal disruption to the ongoing operations.
• Developed strong communication channels within the team to ensure the timely resolution of issues and maintain a smooth workflow.
• Successfully built and led a high-performing team, ensuring they are fully prepared and equipped to meet the demands of the new site.
• Managed stock movement logistics, ensuring the correct categorization and timely staging of stock for transport, contributing to the seamless movement of goods to the new site.
• Supported the successful onboarding of new processes and systems, ensuring that the transition is carried out smoothly and on time, meeting all client requirements.

• Successfully managed the transition of PVH stock to the Kemp Creek site, ensuring a smooth and efficient move without disrupting customer service.
• Built a strong, cohesive team of 20 members, providing ongoing training and support to ensure the transition runs smoothly.
• Managed the logistics of preparing 6-12 B-Doubles for scheduled days, ensuring timely stock readiness and customer satisfaction.
• Developed effective communication channels and streamlined processes, significantly improving the timeliness and efficiency of the work completed.
• Played a key role in operational planning and preparation, ensuring the team met critical deadlines and handled high-volume tasks in a fast-paced environment.

Team Manager | TOLL Phillips-Van Heusen (Hasbro Contract)
Dates of Employment (2019 – April 2025)

• Led the day-to-day operations for the Hasbro contract, overseeing a team responsible for fulfilling customer orders, managing inventory, and maintaining operational efficiency across multiple warehouse functions.
• Managed and coordinated Value-Added Services (VAS) projects, including rework, assembly, and custom packaging, ensuring all work was completed to the customer's satisfaction while maintaining profitability.
• Responsible for P&L management for the Hasbro contract, closely monitoring revenue, expenses, and profit margins to ensure the contract met financial targets. Worked with finance teams to analyze cost trends and identify opportunities for operational cost reductions.
• Played a central role in driving operational improvements, focusing on optimizing processes and eliminating inefficiencies within the warehouse to meet customer expectations and KPIs.
• Successfully managed labor resources and labor planning, ensuring optimal staffing levels while minimizing overtime, effectively aligning workforce management with operational demands. Regularly updated labor planners to address changing workload requirements, ensuring resource availability.
• Developed expertise in transport logistics, handling the transportation of goods from distribution centers to retail locations while ensuring on-time deliveries and adherence to service level agreements (SLAs).
• Fostered strong relationships with customers, directly addressing issues related to order fulfillment, inventory discrepancies, and delivery concerns, ensuring consistent high-quality service and customer satisfaction.
• Managed the implementation of complex customer requirements, working closely with cross-functional teams to ensure smooth execution and resolution of operational challenges.
• Led key projects aimed at improving warehouse operations, such as refining picking and packing processes, which significantly improved order accuracy and reduced lead times.
• Championed safety initiatives within the team, ensuring compliance with safety protocols, conducting regular safety training sessions, and maintaining a safe working environment for all team members.
• Drove performance by mentoring and developing staff, providing regular coaching and feedback to improve individual and team productivity, fostering a culture of continuous improvement.
• Contributed to the overall strategic direction for the account, collaborating with senior management to align operational activities with business objectives, ensuring alignment with financial and performance goals.
• Supported the transition to new systems and technologies, helping the team integrate new warehouse management systems (WMS) and automation tools to improve operational efficiency and inventory accuracy.
• Managed the financial aspects of the account, including overseeing budget allocations for labor, transport, and operational expenses, and working with finance teams to ensure the account remained profitable and within budget.

• Successfully led a high-performing team, improving operational efficiency and meeting or exceeding KPIs for order accuracy, on-time delivery, and customer satisfaction.
• Played a key role in integrating new technology and automation systems to streamline operations, resulting in a 10% reduction in lead time and a 15% increase in picking accuracy.
• Managed significant VAS projects, increasing revenue streams while maintaining cost control and high levels of customer satisfaction.
• Improved P&L performance by identifying cost-saving opportunities and reducing operational expenses by 12% through process improvements and efficient resource management.
• Regularly updated and maintained scorecards to track performance metrics, ensuring alignment with customer expectations and business objectives.
• Effectively planned labor needs to optimize staffing levels, reducing overtime and improving workforce utilization by 20%.

Team Leader | TOLL (Zara Contract)
Dates of Employment (2017 – 2018)

• Managed the launch and daily operations of the Zara contract at MU Prestons for one year.
• Oversaw a team responsible for stock management, order fulfillment, and maintaining fast-paced retail logistics operations.
• Implemented process improvements to optimize warehouse flow and enhance operational performance.
• Developed strong skills in managing large volumes of stock while maintaining high levels of customer satisfaction.
• Gained valuable experience in online retail operations, managing the fulfillment and logistics for the Zara e-commerce platform, ensuring timely and accurate order processing.
• Gained valuable experience in online retail operations, managing the fulfillment and logistics for the Zara e-commerce platform, ensuring timely and accurate order processing. Adapted to different work ethics and cultural differences, fostering strong relationships and delivering exceptional service across diverse teams and stakeholders.

Team Leader | TOLL (Hasbro Contract)
Dates of Employment (2018 – 2020)

• Led operational teams on the Hasbro contract, managing daily activities and ensuring smooth logistics.
• Gained valuable experience in transport logistics, focusing on optimizing transport operations to meet customer needs.
• Developed expertise in customer service by directly working with customers to resolve issues and improve service delivery.
• Enhanced operational efficiency by streamlining processes and improving inventory management systems.

Inventory Team Member | (SFG, ZARA MU Prestons)
Dates of Employment (2016 – 2017)

• Initially joined as a casual picker for SFG, progressing to a permanent inventory team member.
• Assisted in the successful transition from Homebush SFG to MU Prestons, ensuring all processes ran smoothly and efficiently.
• Contributed to the operational readiness of the new RFC automation system, supporting key stages of the implementation.
• Took on more responsibility over time, focusing on inventory management and process optimization.
• Played a key role in the implementation of the Zara contract at MU, ensuring seamless integration into the existing operations.

Casual Picker/Packer | (SFG)
Dates of Employment (2014 – 2015)

• Began as a casual pick-packer, learning warehouse operations from the ground up.
• Demonstrated commitment, leading to progression into permanent roles within the inventory team.