Clint Byrnes

• Moved from State Service Manager into State Sales Manager role to directly and solely focus on Sales Growth for new unit sales + increasing the company's portfolio for both Maintenance and ADHOC breakdown services.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Monitored online resources such as Estimate One and BCI for prospecting of new sales opportunities.
• Developed and maintained a 'Run-List' for calling on customers in different regions.
• Met existing customers to review current services and expand sales opportunities
• Developed, maintained and utilized diverse client base.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Boosted customer satisfaction levels through attentive service, prompt issue resolution, and proactive communication practices.
• Increased sales revenue by developing and implementing effective sales strategies.
• Analyzed competitor activities to identify opportunities for differentiation and capitalize on market gaps.
• Achieved consistent sales growth by identifying new markets, expanding product offerings, and executing targeted prospecting efforts.
• Developed strong relationships with key clients, resulting in long-term partnerships and increased account loyalty.
• Conducted product demonstrations and presentations to potential clients to capture more sales.
• Communicated product quality and market comparisons by creating sales presentations.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Developed strong client relationships through consistent communication and exceptional customer service.
• Assisted customers in selecting correct products based on customer / end user needs, product specifications and applicable regulations.
• Increased sales by offering advice on purchases and promoting additional products.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
• Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
• Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Negotiated prices, terms of sales and service agreements.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Maintained current knowledge of evolving changes in marketplace.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Attended monthly sales meetings and quarterly sales trainings.

• Setup Branch and Introduced Access Entry into the market for both new GILGEN unit sales and promotion of Company Service and Preventative Maintenance Packages.
• Directly managed company employed team of of Technicians and Sales Staff, providing guidance and support for their professional growth.
• Managed external Subcontractors when and as required for various projects and services.
• Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
• Expanded the client base through targeted outreach efforts in regional areas of QLD including development of partnerships with external service providers in regional locations to offer ongoing product support.
• Boosted sales through successful marketing and service optimization strategies.
• Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
• Developed strong relationships with key clients, leading to increased revenue and market share.
• Ensured compliance with relevant industry regulations, maintaining an up-to-date understanding of changing legislation.
• Managed and guided staff through daily and special project work.
• Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
• Partnered with senior staff to develop annual and quarter plans and budgets.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees for various company roles including technicians, administration and sales staff.
• Established team priorities, maintained schedules and monitored performance.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued service offerings
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

GENERAL FACTORY HAND

• Enhanced production efficiency by maintaining clean and organized work areas in factory and warehouse.
• Carefully packaged finished products and prepared for shipment, delivery to site or customer pickup.
• Demonstrated adaptability in handling diverse tasks as per the factory''s requirements, showcasing versatility in various roles.
• Contributed to the achievement of sustainability objectives by recycling materials whenever possible during the manufacturing / assembly process.
• Used equipment properly to avoid workplace hazards or injuries.

UNIT MANUFACTURING AND ASSEMBLY

• Assembled operators for new unit sales including cutting of extrusions and pre-assembling sliding door operators
• Utilized hand tools and power tools to assemble products, practicing safety measures.
• Prepare commissioning kit/s for each project including reviewing of orders and packing required components as required
• Performed quality checks on finished products to identify and address discrepancies.
• Delivered units to site when required.
• Inspected materials before assembly to verify compliance of quality control standards.
• Assisted production team by restocking supplies, cleaning areas and maintaining machinery.
• Worked correctly and safely with range of different materials and components.
• Used different machines and tools based on individual job requirements.
• Maintained and organized material and product inventory.
• Moved materials and products to established locations using forklifts.

FIELD TECHNICIAN

• Enhanced customer satisfaction by providing timely and efficient installation and repair services for various door systems.
• Supported sales efforts by assisting in product demonstrations, consultations, and providing technical expertise to clients.
• Streamlined work processes by maintaining organized records of completed jobs, service reports, and inventory updates.
• Contributed to company growth by expanding client base through exceptional performance and word-of-mouth referrals.
• Improved door functionality for clients by diagnosing issues accurately and implementing appropriate solutions.
• Participated in ongoing training to stay current on industry trends, best practices, and safety regulations.
• Troubleshot complex electrical components within automated door systems to maintain peak functionality for clients'' operations.
• Boosted company reputation through excellent communication skills when interacting with customers during service calls.
• Provided emergency after-hours support to resolve urgent client issues promptly and professionally.
• Upgraded outdated door systems with modern technology to improve security and energy efficiency for clients.
• Diagnosed problems and completed timely repairs.
• Installed electric door openers using power tools, hand tools and electronic test equipment.
• Completed required paperwork such as work orders according to services performed or required.
• Measured and estimated jobs in order to calculate fees.

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.