Summary
Overview
Work History
Education
Skills
References
Accreditations
Affiliations
Timeline
Generic
Darcy Brown

Darcy Brown

Bondi,NSW

Summary

Adept in enhancing guest relations and streamlining service, my tenure at Fingal Bay Sport and Recreation Club honed my skills in cash handling and customer service, ensuring a polished workplace presentation. Achievements include significantly improving customer satisfaction through meticulous attention to detail and efficient service, embodying commitment and professionalism in fast-paced environments.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.

Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly.

Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team, and support organizational goals.

Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team.

Overview

6
6
years of professional experience

Work History

Bar Work/Customer Service/Waiter

Fingal Bay Sport and Recreation Club
12.2024 - Current
  • Balanced daily registers and generated sales reports for management.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Poured wine, beer and cocktails for patrons.
  • Performed opening and closing duties including restocking supplies.
  • Effectively multitasked within fast-paced environment.
  • Adhered to state regulations regarding serving alcohol responsibly.

Lifeguarding Duties

Splash Water Park
Nelson Bay
01.2019 - 01.2025
  • Pre attendance Safety Briefings and Demonstrations
  • Ticket sales/Customer service
  • Patrolled recreational areas before patrons and general public arrived to identify potential safety hazards.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Enforced all safety regulations and posted rules for patrons.
  • Examined recreational equipment for signs of damage and potential safety risks.
  • Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.

Waiter/Customer Service

Café Kin
01.2021 - 01.2023
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.
  • Checked on customers to ensure they were satisfied with their meal or drinks.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Took orders from customers for food and beverages.

Waiter/Customer Service

Eviva Café
01.2019 - 01.2021
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.
  • Checked on customers to ensure they were satisfied with their meal or drinks.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Education

First Aid Certificate -

10.2024

Responsible Service of Alcohol (RSA) -

09.2024

Higher School Certificate -

St Joseph’s College
Hunters Hill
01.2024

High School -

Tomaree High School
Salamander Bay
01.2022

Skills

  • Refined Workplace Presentation
  • Efficient service
  • Commitment to Clean Environments
  • Table setting
  • Order taking
  • Attention to detail
  • Guest relations
  • Customer service
  • Cash handling

References

  • Cassie Bones, Fingal Bay Sports and Recreation Club, 0448 905 482
  • Tammy Kelly, Splash Water Park, 0412 140 760
  • Melissa Stewart, Eviva Café, 0431 651 516

Accreditations

  • Surf Lifesaving Qualifications
  • Surf Rescue Certificate
  • Surf Bronze Medallion
  • Rugby Union
  • Smart Rugby
  • Referee Kids Rugby

Affiliations

Rugby Union

  • St Josephs College 1st XV 2024
  • NSW Schools 1st XV 2024
  • NSW Waratahs U16s 2022

Timeline

Bar Work/Customer Service/Waiter

Fingal Bay Sport and Recreation Club
12.2024 - Current

Waiter/Customer Service

Café Kin
01.2021 - 01.2023

Lifeguarding Duties

Splash Water Park
01.2019 - 01.2025

Waiter/Customer Service

Eviva Café
01.2019 - 01.2021

First Aid Certificate -

Responsible Service of Alcohol (RSA) -

Higher School Certificate -

St Joseph’s College

High School -

Tomaree High School

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Darcy Brown