Clint Field

Small Business Owner

CBF Construction

07.2006 - Current

Designed business plan to define concept, short-term and long-term goals and strategies.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Introduced new methods, practices, and systems to reduce turnaround time.
Devised processes to boost long-term business success and increase profit levels.
Interviewed and hired ideal candidates to assist with logistics and tasks of business.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained new employees on proper protocols and customer service standards.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Mitigated business risks by working closely with staff members and assessing performance.