Clint Hill
Adelaide,SA
Summary
Dependable business expert with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Expert
Optus
Adelaide, South Australia
01.2023 - 03.2024
- Provided strategic guidance on pricing, product development, marketing and distribution channels.
- Identified areas for improvement in operational efficiency and cost reduction initiatives.
- Monitored performance metrics on a regular basis to ensure quality standards are met.
- Liaised with senior officers to ensure ongoing quality assurance program integrity.
- Maintained positive working relationship with fellow staff and management.
Customer Support Officer
Bendigo Bank
Adelaide, South Australia
10.2022 - 12.2022
- Responded promptly and professionally to customer inquiries.
- Resolved customer complaints in a timely manner.
- Documented all customer interactions accurately in the database system.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
Customer Support Representative
Internode
Adelaide, South Australia
05.2014 - 05.2022
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Created detailed reports of customer issues for further review.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction.
- Developed relationships with customers through friendly interactions.
- Followed established policies and procedures while providing excellent customer service.
- Responded promptly to complaints or requests from customers.
Network Engineer
Computing safety net
Adelaide, South Australia
07.2012 - 02.2014
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Monitored network performance and troubleshooted any issues that arose.
- Implemented security measures to protect data from unauthorized access or destruction.
- Provided technical support to users experiencing difficulties with their networks.
- Developed policies for using and managing computer networks.
- Educated and trained personnel on new technologies.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
Education
Certificate III Japanese - Japanese
Adelaide Tafe
120 Currie St, Adelaide SA 500012-2011
Certificate IV Information Technology Networking - Information Technology Networking
Adelaide Tafe
120 Currie St, Adelaide SA 500012-2008
Skills
- Data Analytics
- Customer Service Management
- Continuous Improvement
- Training Proficiency
Certification
- Certificate IV Information technology networking
- Certificate III Japanese
Timeline
Business Expert
Optus
01.2023 - 03.2024
Customer Support Officer
Bendigo Bank
10.2022 - 12.2022
Customer Support Representative
Internode
05.2014 - 05.2022
Network Engineer
Computing safety net
07.2012 - 02.2014
Certificate III Japanese - Japanese
Adelaide Tafe
Certificate IV Information Technology Networking - Information Technology Networking
Adelaide Tafe
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