Clinton Idehen
Adelaide
Summary
Highly accomplished Business Analyst with over 5 years of experience in leading and delivering successful projects within the Health, Banking, Technology Services, and Not-for-Profit industries. Adept at analyzing complex business needs, facilitating stakeholder collaboration, and translating requirements into robust technical solutions that drive business growth and innovation. Possesses a strong understanding of Agile, Waterfall, and Hybrid methodologies, complemented by expertise in stakeholder management, process optimization, and digital transformation initiatives. Demonstrated success in implementing key projects such as HRIS, ERP enhancements, and CRM systems, consistently achieving business objectives and delivering measurable results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst & Application Support
Animal Welfare League SA
11.2024 - Current
- Led business analysis efforts for projects, delivering key documents (BRDs, process flows, user stories) with a 90% average stakeholder approval for clarity and completeness.
- Identified and analyzed business gaps, recommending actionable improvements; at least 75% were deemed viable and integrated into project plans with documented benefits.
- Drove process and system optimization initiatives, achieving measurable improvements such as a 10% reduction in processing time or a 5% decrease in error rates for 50% of implemented strategies.
- Spearheaded root cause analysis for recurring incidents, providing actionable recommendations that resulted in a 20% reduction in recurrence for 60% of addressed issues.
- Streamlined vendor management processes, implementing improvements that yielded a 65% reduction in task time and at least $85,000 in annual cost savings.
- Successfully negotiated vendor contracts, securing at least 3% cost savings on 75% of agreements while maintaining or improving service levels, exceeding stakeholder expectations in 80% of cases.
- Ensured comprehensive incident management by maintaining a 99% accuracy in the tracking system and achieving 95% timely follow-ups, contributing to reliable support trend analysis.
- Enhanced software quality through rigorous UAT, executing 95% of test cases, documenting all defects, and identifying process bottlenecks, contributing to smooth user adoption and minimal post-go-live issues.
Project Coordinator/ Business Analyst
Jacinth Solutions
12.2023 - Current
- Played a key role in the successful implementation of Human Resource Management System resulting in 30% efficiency
- Led cross-functional teams during requirement gathering workshops and analyzing business requirement, translating them into actionable project plans and implementation
- Spearheaded implementation of Employee Onboarding, Record Management, Learning and Development, Performance Management, Payroll Processing, and data migration
- Conducted thorough business process reviews and recommended process improvements, leading to a 25% reduction in operational costs
- Worked with various key stakeholders to recommend and document business process changes for various transformation projects
- Performed a gap analysis between the existing system and the desired state, which involved evaluating potential software solutions and custom development options
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality
- Worked collaboratively with the Solution Architects, Product Owners to understand and translate business requirements into proposed and costed projects implementation
- Worked closely with customers and stakeholders, modelled current 'As-Is' and projected 'To-Be' and documented goals transparently while ensuring 97% of deadlines were met
- Coordinated Daily scrums stand-ups sprints, collaborate with development teams and Subject Matter Experts (SME) during product backlog refinement to establish product goal
- Worked with UIUX designer during system design to present mock-ups, prototypes, and user interface wireframes
Agile Business Analyst
Fave Support Services
12.2021 - 11.2023
- Conducted thorough business process flows reviews and recommended process improvements, leading to a 25% reduction in operational costs
- Liaised with users to perform requirement analysis, created visual representation to models use case, process flows, BPMN and customer journey to explain and analyse improvement in business process
- Created project artifacts such as detailed functional requirements, non-functional requirements, business requirements user stories, and UML- Sequence Diagrams
- Facilitated brainstorming session, workshop session and conducted interviews to gain detailed understanding of business needs
- Worked with QA team to develop the Test plans, Test scenarios, Test cases and Traceability Matrix for stakeholder to validate solution against agreed-upon acceptance criteria
- Facilitated training sessions for end-users, ensuring smooth adoption of new software projects and processes
Agile Delivery Lead
My Future My Way
06.2018 - 11.2021
- Guided different Scrum teams, achieving a consistent 85% on-time delivery rate for roadmap items
- Fostered a collaborative environment, resulting in a 35% increase in team member satisfaction (measured through surveys)
- Implemented a new process for backlog refinement, reducing pre-planning time by 25%
- Streamlined inter-team communication channels, leading to a 15% decrease in rework due to misalignment
- Successfully advocated for the adoption of Agile methodologies across the Human Resources department, resulting in a 20% reduction in project delivery timelines
- Developed and delivered Scrum training workshops for stakeholders, increasing overall Agile understanding
- Coached 4 Product Owners to effectively prioritize and manage product backlogs
- Mentored team members, leading to a 10% improvement in individual technical skills (measured through assessments)
- Established key performance indicators (KPIs) for Scrum teams, enabling data-driven decision making for process improvement
- Analyzed team performance metrics, identifying, and resolving bottlenecks that led to a 15% increase in overall team velocity
Technical Business Analyst / Process Analyst
Ecobank Nigeria
09.2014 - 05.2018
- Document Business Case for Project justification using Cost Benefit Analysis and Return on Investment to support project approval
- Contributed analytical and problem-solving skills to lead project planning and implementation including coordinating multiple tasks with agreed priorities, timeframe, and deliverables
- Implemented process improvements on Business Analysis Framework which led to a 20% increase in the efficiency of the testing process that also resulted in a 15% reduction in project delivery time
- Project aimed to deliver: Reduction of enquiry type calls into the Call Centre by 15% and improved customer service delivery by 10%
- Provided post-implementation support, addressed user inquiries, issue management which resulted in increased user adoption and 10% increase in overall system efficiency for the implementation
Education
MBA - Business Administration
University of Benin
BeninBachelor of Science - Accounting
Ambrose Alli University
EkpomaCertificate of Technical Studies - Data Analysis
The University of Adelaide
AdelaideSkills
- Detail-oriented approach
- Collaborative teamwork
- Experienced in guiding teams
- Creative problem analysis
- Data analysis proficiency
- Engaged listening skills
- Strategic negotiation abilities
- Skilled in stakeholder relationship management
- Cross-functional collaboration
- Effective presentation delivery
- Logical assessment skills
- Administrative coordination
- Clear and concise writing
- Effective verbal communication
- Cross-functional team leadership
- Agile backlog coordination
- Project scope definition and implementation
- Product Roadmap Management
- Risk Assessment / Risk Analysis
- Release planning and execution
- Portfolio/Program Governance
- SDLC Agile Scrum Methodology
- Agile Software Development and Waterfall
- Cloud Technologies: Microsoft Azure Platform
- Technical Specifications Writing
- Data Flow and Data Mapping
- Data Analysis Tools
- Wire framing
- Unified Modeling Language (UML)
- Application Programming Interface (API)
- Business Analysis/Architecture
- Project Discovery
- Enterprise Business Model
- Business Case Development
- Requirements Elicitation
- User Acceptance Testing (UAT)
- Business Process Modelling (BPM)
- Root-cause analysis
- Change Management
- Benefit Realization Management
- Gap Analysis
- Lean Process Improvement and Quality Assurance
- Microsoft Office Suite
Certification
- Project Management Professional - PMI
- Certified Business Analysis Professional (CBAP) – IIBA
- Certified SAFe 6.0 Agilist (Leading SAFe) – Scaled Agile Inc
- Registered Scrum Master (RSM) – Scrum Inc
- Registered Product Owner (RPO) – Scrum Inc
Timeline
Business Analyst & Application Support
Animal Welfare League SA
11.2024 - Current
Project Coordinator/ Business Analyst
Jacinth Solutions
12.2023 - Current
Agile Business Analyst
Fave Support Services
12.2021 - 11.2023
Agile Delivery Lead
My Future My Way
06.2018 - 11.2021
Technical Business Analyst / Process Analyst
Ecobank Nigeria
09.2014 - 05.2018
MBA - Business Administration
University of Benin
Bachelor of Science - Accounting
Ambrose Alli University
Certificate of Technical Studies - Data Analysis
The University of Adelaide
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