Clio McKinnon
Ormiston,QLD
Summary
Flexible young woman who delivers friendly and efficient customer service with a high standard of verbal and written communication skills. Demonstrating sincerity and respect during all interactions, utilizes great teamwork skills to provide a pleasant work environment. Possesses professional relationship-building and multitasking skills to help with building rapport with clients and customers. Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Our Shining Stars
Clevaland, Queensland
03.2022 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Administered medication according to doctor's orders and monitored side effects.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
Retail Sales Assistant
TK MAXX
Alexandra Hills, Queensland
09.2018 - 03.2022
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Maintained an organized and clean store environment.
- Stocked shelves with merchandise according to company guidelines.
- Assisted in setting up displays for promotional items.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Queensland Certificate of Education -
Carmel College
Thornalnds11-2021
Certificate III - Early Childhood Education And Care
ACCCO
Thornlands09-2021
Skills
- Risk Assessments
- Client Needs Assessment
- Incident Reports
- Relationship Building
- Individual Support Plans
- Family Communication
- Disability Services
- Documentation And Reporting
- Life Skills Training
- Creative Thinking
- Team Leadership
- First-aid and CPR
- Flexible Schedule
- Computer Skills
- Processing payments
- Building rapport
- Handling phone calls
- Cash Register Operation
- Returns processing
- Store maintenance
- POS Terminal Operation
- Sales expertise
- Punctuality
- Reliable
- Proficient in Office 365 programs
Certification
- HLTAID011 Provide First Aid
- HLTAID009 Provice Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- Working With Children Screening Clearance (Blue Card)
- Disability Worker Screening Clearance (Yellow Card)
- NDIS Training Certificate
References
References available upon request.
Timeline
Disability Support Worker
Our Shining Stars
03.2022 - Current
Retail Sales Assistant
TK MAXX
09.2018 - 03.2022
Queensland Certificate of Education -
Carmel College
Certificate III - Early Childhood Education And Care
ACCCO
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