CLIODHNA PARKER
Point Cook,VIC
Summary
Well-qualified Training and Events Coordinator adept at planning and implementing onsite and remote training and conference programs. Clear communicator with enthusiastic style and insightful approach. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Learning & Development Coordinator
National Australia Bank
10.2009 - 02.2018
- Coordination of learning programs with third party providers along with in house training departments.
- Development of onboarding training calendar for various departments.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Development of pathways programs for specific training requirements, i.e. IT Pathways.
- Coordination of all aspects of training including venues, training providers, catering, evaluations, admin, etc.
- Directed field training to enhance participants' skills.
- Coordinated technical training and personal development classes for staff members.
- Developed surveys to identify training needs based on projected production processes and changes.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Learning & Development Coordinator
Aviva Australia
12.2008 - 10.2009
- Manage end to end calendar based development programs to ensure quality development solutions for business
- Manage relationships with third party training providers in order to deliver effective and timely development solutions
- Coordinate service agreement contracts with third party providers and legal team
- Facilitate feedback with third party providers and conduct regular evaluations to ensure sessions are current and relevant
- Evaluate, monitor and record effectiveness of learning activities and provide recommendations for ongoing improvements
- Administer all costs involved with development training to ensure that all development programs run at advertised cost
- Coordinate organisation events as needs arise include Technology Pathways
- Program, Sales in Action and CustomerFirst pathways
- Design and provide recommendations for wellness initiatives for all staff
- Coordinate wellness programs for staff including yoga, meditation, GCC, information sessions
- Govern all training records across organisation to ensure accuracy
- Provide ad-hoc training reports as required for entire business
- Contribute and make recommendations to development system and intranet upgrade and maintenance
- Management of study assistance procedures ensuring that all administration records are accurate
- Contribute and provide recommendations to Study Assistance policy change
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Human Resource Compliance Coordinator
Aviva Australia
12.2006 - 01.2008
- Coordination of RG146 training requirements whilst liaising with external training providers ensuring outsourced training solutions meet compliance needs of thebusiness
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Management of Continuous Professional Development for ongoing RG146 compliance staff members, ensuring CPD is completed on time and within regulatory requirements
- Liaisons with internal and external audit and compliance teams ensuring Aviva is compliant with respect to staff related AFSL and FSR training requirements
- Support and coordination of the implementation of internal systems and technical training programs
- Contribute and provide recommendations to RG146 policy change
- Maintained human resources information system and kept employee files up to date and accurate.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Coordinated technical training and personal development classes for staff members.
Mortgage Services Officer
St. George Bank
12.2005 - 11.2006
- Preparation of mortgage documents with a high focus on compliance, confidentiality, accuracy and time management
- Obtaining title search's, processing first time buyers grants, calculation of all mortgage fees along with Government Stamp Duty fees
- Ensuring compliance has been adhered to on approval of mortgages
- Client interaction with emphasis on efficiency, accuracy and customer service
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Deputy Assistant Manager
The Royal Bank of Scotland / Natwest
08.2002 - 10.2005
- Line management responsibility for cash team
- Creation of an environment to build and develop the team to deliver outstanding customer service
- Annual performance reviews and counselling / discipline procedures
- Training and development for all new staff members within cash team
- Recruitment assistance
- Responsibility for roistering within branch incorporating annual leave, overtime and time off in lieu
- Reserve balancing and branch account reconciliation
- Managing risk by ensuring bank's key control, credit, cash, fraud and other operational processes are followed consistently within branch
- Support the Branch Manager in achieving organisational goals of personal sales and quality customer service
- Awarded a high achievement award (top 400 employees) resulting in an all expenses paid holiday to New York.
Worldwide Travelling
05.1999 - 08.2002
Assistant Manager
The Baltimore Harbour Resort & Leisure Centre
05.1998 - 05.1999
- Supervised day-to-day operations to meet performance, quality and service expectations
- Customer relations with emphasis on retaining and attaining memberships
- Use of numerous leisure and recreation specific software and production of reports for general manager
- Life-guarding, gym instruction, swimming coaching and instruction on various fitness classes
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Diploma of Business Management - Human Resources
Northern Melbourne Institute of Technology
2009
Diploma of Business Management - Leisure & Recreation
Colaiste Stiofain Naofa
1996
Higher Leaving Certificate - undefined
Ard Scoil Phobal Beanntrai
1995
Skills
- Event Coordination
- Curriculum and Event Design
- Resource Coordination
- Innovative, determined approach to Problem Solving
- Client Needs Assessment
- In-Depth Research
- Learning and Development
- Performance and Satisfaction Measurement
- Business Needs Analysis
Timeline
Learning & Development Coordinator
National Australia Bank
10.2009 - 02.2018
Learning & Development Coordinator
Aviva Australia
12.2008 - 10.2009
Human Resource Compliance Coordinator
Aviva Australia
12.2006 - 01.2008
Mortgage Services Officer
St. George Bank
12.2005 - 11.2006
Deputy Assistant Manager
The Royal Bank of Scotland / Natwest
08.2002 - 10.2005
Worldwide Travelling
05.1999 - 08.2002
Assistant Manager
The Baltimore Harbour Resort & Leisure Centre
05.1998 - 05.1999
Diploma of Business Management - Human Resources
Northern Melbourne Institute of Technology
Diploma of Business Management - Leisure & Recreation
Colaiste Stiofain Naofa
Higher Leaving Certificate - undefined
Ard Scoil Phobal Beanntrai
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