Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Cloe Robinson

Beerwah

Summary

Self-motivated professional with strong work ethic, attention to detail, and extensive customer service experience. Excellent written and verbal communication skills, known for demonstrating integrity, respect and compassion. Skilled in time management, quick to learn and efficient in both independent and team settings.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director Support Officer- Emergency SCHHS

Queensland Health
04.2022 - Current
  • High level of day to day Calendar/ Dairy management for Emergency Director
  • Liaising daily with all health professionals, including external stakeholders
  • Secretariat functions for meetings (Agenda prep/ Minute taking etc.)
  • Document management for Form 9 (Death Certificates, Police Statements, Ministerial Complaints, Legal claim reviews and media
  • Facilitate Senior Medical Officer Education, Training, MDTs, Debriefs, Department orientation and OHO
  • Roster management, emergency leave coverage and on call accommodation for 50FTE – 85 Headcount
  • Manage and maintain leave calendar and request
  • Payroll and myHR management for various ORG Units
  • Manage recruitment and onboarding of new Senior Medical Officers
  • Assist with PaD planning and preparation – Reports and 360 reviews
  • Screen all incoming and outgoing calls
  • Manage and respond to all emails within generic account.
  • Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Facilitated cross-functional collaboration for improved decision-making processes within the directorate.

Administration Officer MSG IPU/ OP

Queensland Health
10.2018 - 04.2022
  • Various Roles including: Cardiac Rehab Heart Failure service NSO, Covid Vaccination clinic, ACC - Referral Center
  • Screen all incoming and outgoing calls
  • Maintain/ update patient information in CEC/ Hibiscus/ IeMR/ ESM
  • ESM appointment booking including data quality and reporting
  • Calendar/ Dairy management
  • Create/ prepare committee meetings including minuting
  • Liaising with all health professionals
  • Manage all emails in shared generic account
  • Document Filling/ Scanning and batching
  • Manage stationary orders, equipment orders/ maintenance and repairs
  • PFM, TMS system
  • Assisting nurses and doctors with patients enquires/ records
  • Manage daily cardiac rehab education programs.

Patient Support Assistant

Queensland Health
07.2017 - 10.2018
  • Assisting nurses with patients
  • Manual handling
  • Transporting patients/ Equipment
  • Cleaning/ Maintaining sanitation throughout the hospital
  • CPR, TMS system
  • Assisting nurses with patients.

Support Worker

Integrated Living
01.2017 - 11.2017
  • Assisting client’s independence in their own home
  • Personal care- Showering, dressing, grooming and oral health
  • Medication support
  • Meal preparation
  • Peg feeding
  • Domestic assistance
  • Transporting clients to and from appointments
  • In home Palliative care/ Respite
  • Social Support.

General Manager

The Organic Deli
05.2012 - 04.2014
  • Training/ supervising/ hiring of staff/Staff rosters
  • Dealing with suppliers for ordering products
  • Short order cook, while maintaining cleanliness & hygiene of environment
  • Restocking and preparation of display food cabinets/Stock taking
  • Customer service, including service of food
  • Follow WHS guidelines
  • Follow organisational polices
  • Handling money/ end of day/ banking
  • Bookkeeping MYOB
  • Opening and closing store.

Skills

  • Communication and Interpersonal Skills
  • Motivation and Work Ethic
  • Time Management and Organisation
  • Team Collaboration
  • Conflict Resolution and Problem-Solving
  • Strategic Planning

References

  • Dr Ben Close, Clinical Service Director Emergency Access Flow and HITH | Email: Benjamin.Close@health.qld.gov.au | Contact Number: 07 52020971
  • Dr Michelle Davison, Director of Emergency Paediatrics SCHHS | Email: Michelle.Davison@health.qld.gov.au | Contact Number: 07 52020960

Certification

  • Certificate III Health Administration
  • Certificate III Individual Support
  • Provide First Aid HLTAID003
  • Provide CPR HLTAID001
  • Assist with Medication HLTHPS006
  • Assisting liCents with Movements HLTCSD305C
  • Blue & Yellow Card

Timeline

Director Support Officer- Emergency SCHHS

Queensland Health
04.2022 - Current

Administration Officer MSG IPU/ OP

Queensland Health
10.2018 - 04.2022

Patient Support Assistant

Queensland Health
07.2017 - 10.2018

Support Worker

Integrated Living
01.2017 - 11.2017

General Manager

The Organic Deli
05.2012 - 04.2014

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Cloe Robinson