Coco McGrath
WHITE GUM VALLEY
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations. Recognized for exceptional service excellence and effective communication, fostering strong relationships with clients and medical staff alike. Skilled in utilizing electronic health record systems to maintain accurate patient information.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Advara Heart Care
02.2025 - Current
- Managed patient inquiries and scheduled appointments efficiently.
- Maintained accurate patient records using electronic health record systems.
- Assisted medical staff with administrative tasks to ensure smooth operations.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Newsagent Front of House
Newspower
11.2023 - 02.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handling complaints or issues calmly and efficiently
- Working in a fast-paced front-of-house role, developing strong customer service skills by interacting with a wide range of customers daily
Front of House Employee
Bathers Beach House
06.2023 - 03.2024
- Provided exceptional customer service in fast-paced dining environment.
- Managed reservations and seating arrangements to optimize guest flow.
- Trained new staff on front-of-house procedures and service standards.
- Implemented feedback processes to improve service efficiency and guest interactions.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Front of House Employee
Mad Mex
10.2022 - 07.2023
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Presentation Team Member
Kmart Australia
02.2022 - 10.2022
- Collaborated with team to design engaging presentations for diverse audiences.
- Utilized presentation software to create visually appealing and informative slides.
- Conducted research to support content development and ensure accuracy of information.
- Assisted in gathering feedback from stakeholders to refine presentation materials.
Education
High School Diploma -
Seton Catholic College
Samson WA10-2024
Skills
- Guest services coordination
- Telephone etiquette
- Appointment scheduling
- Service excellence
- Patient engagement
Certification
RSA Certificate
CPR/First Aid Certificate
Timeline
Medical Receptionist
Advara Heart Care
02.2025 - Current
Newsagent Front of House
Newspower
11.2023 - 02.2025
Front of House Employee
Bathers Beach House
06.2023 - 03.2024
Front of House Employee
Mad Mex
10.2022 - 07.2023
Presentation Team Member
Kmart Australia
02.2022 - 10.2022
High School Diploma -
Seton Catholic College
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