Coco Sham

Company overview: A Community Mental Health Team that provides a range of trauma-informed and recovery-oriented services to support over 180 consumers aged 18 to 65 who are impacted by major mental illness to live well and remain in the community.

• Conducted occupational therapy assessments and functional capacity reports to inform care planning, funding, and service delivery aligned with consumer goals.
• Committed to ongoing learning by completing annual Continuing Professional Development (CPD) requirements of over 20 hours, staying up to date with best practices, professional standards, and developments in mental health care.
• Supported consumers in accessing essential services such as housing, GPs, employment agency, Centrelink, and the National Disability Insurance Scheme (NDIS).
• Collaborated with multidisciplinary teams and stakeholders to coordinate services.
• Maintained accurate documentation using Electronic Medical Record systems (Cerner), ensuring compliance with privacy and documentation standards.
• Developed practical resources to enhance consumer engagement in meaningful community-based activities, improving their functional independence.

Company Overview: An Australian retailer specialising in candles, home fragrance, and related homewares.

• Delivered exceptional customer service in a fast-paced retail environment, assisting up to 50 customers daily by identifying needs, resolving problems promptly, and exceeding sales targets through relationship-building and personalised product recommendations.
• Took on leadership responsibilities as Acting Store Manager, overseeing daily store operations and ensuring operational efficiency by managing inventory levels, processing daily deliveries and maintaining accurate visual merchandising standards.
• Utilised POS system to process transactions and reconcile daily cash flow with attention to accuracy and compliance.
• Tracked daily and weekly sales performance via Kepler - using data insights to drive conversion rates, inform team targets, and adapt sales strategies to improve store outcome.
• An Australian retailer specialising in candles, home fragrance, and related homewares

• Responded to high volumes of over 100 daily enquiries from prospective students and other relevant stakeholders via phone, email, and live chat.
• Provided accurate and in-depth information on courses, study options, and assisted with application process, tailoring communication to meet individual needs.
• Logged and tracked enquiries utilising internal CRM systems (Salesforce), supporting efficient resolution and follow-up.
• Collaborated with teams across admissions, student services, and faculties to provide consistent and accurate information to prospective students.
• Maintained up-to-date knowledge of university offerings and policy changes, demonstrating adaptability in a fast-evolving higher education environment.