Coco Zeng

Take full ownership of the business, overseeing all management functions for three outlets, including two restaurants & bars and a Fine Tea store.

Develop and implement strategic business plans to drive profitability and long-term growth for the fine tea brand. Manage daily operations, ensuring high standards of service, product quality, and customer satisfaction across all venues. Lead and mentor a diverse team, fostering a positive work culture focused on collaboration, performance excellence, and professional growth.

Oversee all marketing and branding efforts, including digital marketing strategies, social media campaigns, and event promotions, to enhance brand visibility and engagement.

Coordinate special events and tastings, creating unique customer experiences that highlight the fine tea offerings and promote community involvement. Monitor financial performance, including budgeting, forecasting, and financial reporting, to ensure sustainable business operations. Establish and maintain relationships with suppliers, negotiating contracts and pricing to optimize inventory management and cost control.

• Led event planning teams to ensure seamless execution of large-scale events.
• Coordinated logistics for venue setup, catering, and audiovisual services to ensure event readiness.
• Oversaw compliance with safety regulations and venue policies during events.
• Trained staff on best practices for customer service and event management.
• Collaborated with marketing teams to promote events across various channels.
• Trained new employees on safety protocols, policies, and procedures.6
• Managed vendor relationships to secure quality resources and enhance event delivery.
• Developed event timelines to streamline operations and enhance workflow efficiency.

• 8Led food and beverage operations, ensuring exceptional service quality and guest satisfaction.
• Collaborated with kitchen staff to ensure consistency in food presentation and taste standards.
• Developed strategic marketing campaigns targeting local and regional clientele, driving revenue growth.
• Developed and implemented innovative menu strategies to enhance dining experiences.
• Managed budgeting and forecasting for food and beverage departments, ensuring optimal resource allocation.
• Led team in delivering exceptional guest service experiences, contributing to enhanced satisfaction ratings.

Planned and executed a wide range of events, ensuring seamless operations and guest satisfaction throughout the entire process

• Developed strong relationships with clients, providing personalized service and attention to detail, resulting in repeat business and referrals
• Coordinated with various departments to ensure all event requirements were met, from catering to audiovisual setup
• Oversaw on-site staff to maintain service quality and operational standards.
• Trained junior staff on best practices in event management and client interaction.

• Managed budgets to organize events efficiently, balancing costs with high-quality execution.
• Collaborated with cross-functional teams to execute large-scale events, enhancing overall guest experience.
• Assisted in creating detailed floor plans and layouts, optimizing space utilization and ensuring compliance with safety regulations.
• Managed daily operations of the Event Service department at Park Hyatt Canberra, including planning, staff development. • Developed rosters and work schedules based on business demands, resulting in efficient staffing and cost control.

General business management and staff training

• Oversaw daily operations to enhance bar service quality and improve customer satisfaction.
• Managed relationships with international clientele to foster loyalty and drive repeat business.
• Streamlined operational workflows to optimize efficiency and support departmental collaboration.
• Led cross-functional teams to implement strategic initiatives aligning with company goals.

• Designed and led high-end, personalized tours for Japanese and European VIP clients, ensuring an exclusive and immersive travel experience.
• Provided concierge-level services, including access to Michelin-starred dining, private cultural experiences, and luxury shopping.
• Coordinated personalized itineraries for diverse clients, enhancing travel experiences by aligning with individual preferences and expectations.
• Collaborated with five-star hotels, luxury transportation providers, and premium entertainment venues to craft seamless experiences.
• Executed last-minute itinerary changes and special requests, ensuring seamless travel experiences even under pressure.
• Established partnerships with high-end service providers, securing exclusive access and tailored services for elite clientele.