Adobe Premiere Pro
Coco Zhong
Client Advisor/ Artist Manager/ Social Media Manager/ Stylist/ Marketing Manager/ Tour Manager/ Sales Manager/ Film Director
Burleigh Heads
Summary
Well-qualified client advisor with excellent interpersonal communication strengths, fluent in three languages, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Client Advisor
Irelax Australia
11.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed over 50 customer calls per week.
- Sold over 50k worth of high end massage chairs in a month.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by 10%.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
Customer Service Representative
Exposure Lab
01.2024 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Assistant
Glue Store
10.2022 - 06.2023
- Increased sales team performance
- Top sales associate of the store
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
Tour Manager
DC THE DON (USA ARTIST)
Melbourne, VIC
02.2023 - 06.2023
- Utilized social media platforms effectively for promotion and engagement with potential customers, increasing brand awareness within target markets.
- Built strong relationships with clients, sourced venues, hotels for tour
- Optimized scheduling of activities based on group dynamics which enhanced overall travel experience.
- Developed comprehensive budgets for each tour, ensuring financial goals were met without sacrificing quality or client experience.
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to overall tour experience.
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Evaluated guest feedback after each tour to identify opportunities for improvement and implemented changes as needed.
- Hired support workers, stagehands and tour talent.
- Oversaw marketing, PR and location-specific promotions.
- Sold out Melbourne show
Social Media Manager
HEARTZ
05.2022 - Current
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Designed and implemented social media strategies to align with business goals.
- Drove cross-functional collaboration with focus on quality service delivery.
- Suggested and implemented new features to develop brand awareness.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Founder
HEARTZ
05.2022 - Current
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created organization's mission and vision statements for use by employees.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Prepared annual budgets with controls to prevent overages.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Artist Manager
Ben Jones (Independant Music Artist)
10.2021 - Current
- Assisted clients with establishing release timelines and flow of related marketing assets.
- Supported artist goals with corresponding action plans and timelines.
- Oversaw budget and worked with artist to drive fiscal responsibility and profitability.
- Oversaw licensing of tracks to other labels.
- Managed portfolio of developing and established accounts to provide clients with strategic guidance.
- Leveraged networks to identify and generate opportunities to increase exposure and revenue for clients.
- Set realistic expectations with clients to consistently deliver on expectations.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
Creative Director
GLASS HEARTS
10.2021 - Current
- Oversaw post-production editing, special effects, music selection and performance's overall tone.
- Operated industry-standard cameras, lighting and photography equipment and various job-related computer software.
- Partnered across departments to run smooth, professional events and activities.
- Coordinated with other entertainment venues to create joint promotional events.
Social Media Manager
Fruitbae
01.2021 - 07.2021
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
- Analyzed and reported social media and online marketing campaign results.
Business Owner
Fruitbae
12.2020 - 07.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Recommended products based on solid understanding of individual customer needs and preferences.
Waitress
Jackpot Dining
06.2020 - 06.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Event Promotor
OPM Brisbane
12.2020 - 03.2021
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Greeted event participants and provided engaging experience.
- Utilized local demographics, trends and forums to create buzz and optimize growth.
Event Promoter
Sky & Lotus Brisbane
09.2019 - 10.2020
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Utilized local demographics, trends and forums to create buzz and optimize growth.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
Customer Service Representative
Flex Wear
07.2019 - 01.2020
- Managed online orders, Prepared the orders and shipped them.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Customer Service Representative
The Naked Flaw
02.2019 - 01.2020
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sales Associate
Xiao Yu Clothing
02.2017 - 02.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Barista
Black AirPlane
02.2018 - 02.2019
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
Director Assistant
Jiyu Media Limited Company
02.2018 - 11.2018
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Participated in meetings with producers and production crew to keep program in step with creative vision
- Reviewed scripts to determine most appropriate methods to use for directing both actors and crew members
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results
- Interacted with crew members to oversee technical elements, including lighting, graphics, audio and camera movements
Video Editor
Jiyu Media Limited Company
02.2018 - 12.2018
- Understood director's artistic vision and maintained alignment with vision throughout editing process.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Built productive relationships with writers, director, producer and other professionals to successfully produce an online food program
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content
- Maintained professional, friendly and productive relationships with fellow editors, producer, director and the crew to stay updated on team strategies, changes and victories
Drum Teacher
DPG Music Studio
03.2015 - 01.2019
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
- Mentored struggling students with individualized approach to enhance learning.
- Oversaw and approved music selections submitted by teachers and composed music for department.
Education
Bachelor of Arts - Film And Television Studies
Griffith University
Southbank Brisbane 01.2020 - 12.2022
Bachelor of Arts - Film And Television
The University of Queensland
Brisbane 02.2019 - 02.2020
High School Diploma -
Clifford International School
China 08.2014 - 07.2018
Skills
Sales expertise
Excellent Communication
Teambuilding
Multitasking Abilities
Self-Motivated
Flexible and Adaptable
Follow-up skills
Product Sales
Critical Thinking
Conflict Mediation
Strategic sales knowledge
Active Listening
Sales closing
Brand representation
Problem Resolution
Customer Relations
Software
Windows Office
Photoshop
Adobe After Effects
Adobe Lightroom
Timeline
Customer Service Representative
Exposure Lab
01.2024 - Current
Client Advisor
Irelax Australia
11.2023 - Current
Tour Manager
DC THE DON (USA ARTIST)
02.2023 - 06.2023
Sales Assistant
Glue Store
10.2022 - 06.2023
Social Media Manager
HEARTZ
05.2022 - Current
Founder
HEARTZ
05.2022 - Current
Artist Manager
Ben Jones (Independant Music Artist)
10.2021 - Current
Creative Director
GLASS HEARTS
10.2021 - Current
Social Media Manager
Fruitbae
01.2021 - 07.2021
Business Owner
Fruitbae
12.2020 - 07.2021
Event Promotor
OPM Brisbane
12.2020 - 03.2021
Waitress
Jackpot Dining
06.2020 - 06.2021
Bachelor of Arts - Film And Television Studies
Griffith University
01.2020 - 12.2022
Event Promoter
Sky & Lotus Brisbane
09.2019 - 10.2020
Customer Service Representative
Flex Wear
07.2019 - 01.2020
Customer Service Representative
The Naked Flaw
02.2019 - 01.2020
Bachelor of Arts - Film And Television
The University of Queensland
02.2019 - 02.2020
Barista
Black AirPlane
02.2018 - 02.2019
Director Assistant
Jiyu Media Limited Company
02.2018 - 11.2018
Video Editor
Jiyu Media Limited Company
02.2018 - 12.2018
Sales Associate
Xiao Yu Clothing
02.2017 - 02.2019
Drum Teacher
DPG Music Studio
03.2015 - 01.2019
High School Diploma -
Clifford International School
08.2014 - 07.2018