Summary
Overview
Work History
Skills
References
Timeline
Generic

Codey O'Neill

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Liquor Store Manager / Supermarket Customer Service Manager / Talent Acquisition Coordinator

Coles Group
06.2022 - Current
  • Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
  • Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
  • Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
  • Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
  • Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
  • Implemented continuous improvement initiatives in the talent acquisition process based on feedback from candidates, hiring managers, and other stakeholders.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
  • Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Set up displays of merchandise to market new products to customers.

Restaurant Manager

Nando's
03.2020 - 06.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Carefully interviewed, selected, trained, and supervised staff
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Led and directed team members on effective methods, operations, and procedures
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Oversaw food preparation and monitored safety protocols
  • Upheld strict regulations for safe alcohol service and food safety.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Crew Member / Shift Manager

McDonald's
05.2017 - 03.2020
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift
  • Monitored employee food handling, safety and uniform requirements
  • Excelled in every store position and regularly backed up front-line staff
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Checked equipment for proper temperatures to keep food safe for consumption
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Skills

    • Employee Training
    • Merchandising Strategies
    • Store maintenance
    • Promotional planning
    • Customer Service
    • Liquor Law Compliance
      • Spirit, wine, and beer expertise
      • Performance Improvement
      • Payroll and Rosters
      • Operations Management
      • Attention to Detail
      • Hiring and Onboarding

References

  • Cassandra Heaton, Personal Reference,

No. on Request, cassandra.heaton.92@gmail.com


  • Selina Samuel, Professional Reference,

No. on Request, selinasamuel.77@hotmail.com

Timeline

Liquor Store Manager / Supermarket Customer Service Manager / Talent Acquisition Coordinator

Coles Group
06.2022 - Current

Restaurant Manager

Nando's
03.2020 - 06.2022

Crew Member / Shift Manager

McDonald's
05.2017 - 03.2020

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Codey O'Neill