Codey O'Neill
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Liquor Store Manager / Supermarket Customer Service Manager / Talent Acquisition Coordinator
Coles Group
Brisbane, QLD
06.2022 - Current
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Implemented continuous improvement initiatives in the talent acquisition process based on feedback from candidates, hiring managers, and other stakeholders.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Set up displays of merchandise to market new products to customers.
Restaurant Manager
Nando's
Sydney, NSW
03.2020 - 06.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team members on effective methods, operations, and procedures
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Oversaw food preparation and monitored safety protocols
- Upheld strict regulations for safe alcohol service and food safety.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Crew Member / Shift Manager
McDonald's
Brisbane, QLD And Sydney, NSW
05.2017 - 03.2020
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift
- Monitored employee food handling, safety and uniform requirements
- Excelled in every store position and regularly backed up front-line staff
- Observed cash handling and security procedures during shifts to recognize and address issues with staff
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Greeted customers promptly and took orders to keep flow of traffic moving
- Checked equipment for proper temperatures to keep food safe for consumption
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Skills
- Employee Training
- Merchandising Strategies
- Store maintenance
- Promotional planning
- Customer Service
- Liquor Law Compliance
- Spirit, wine, and beer expertise
- Performance Improvement
- Payroll and Rosters
- Operations Management
- Attention to Detail
- Hiring and Onboarding
References
- Cassandra Heaton, Personal Reference,
No. on Request, cassandra.heaton.92@gmail.com
- Selina Samuel, Professional Reference,
No. on Request, selinasamuel.77@hotmail.com
Timeline
Liquor Store Manager / Supermarket Customer Service Manager / Talent Acquisition Coordinator
Coles Group
06.2022 - Current
Restaurant Manager
Nando's
03.2020 - 06.2022
Crew Member / Shift Manager
McDonald's
05.2017 - 03.2020