Codie Perkins
Adelaide,NSW
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. I excel in fostering professional relationships and improving efficiency, with a keen eye for detail and a proactive approach, ensuring high-quality service delivery and operational excellence.
Overview
12
12
years of professional experience
Work History
Reception & Administration
Levi Adelaide Holiday Park
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Facilitated office communications by distributing mail, packages and other correspondence in a timely manner.
- Provided exceptional customer service while greeting guests, checking guests in and taking reservations.
- Assisted with documentation for weekly payroll, staff rostering and invoicing.
Sales Associate
Broughton Realty
02.2024 - 12.2024
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated favourable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Bar Attendant
Lakes Resort
05.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Completed required training for TAB & Keno transactions.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
Property Manager
Broughton Realty
02.2021 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Basic book keeping duties such as trust account reconciling.
- Assisted the principal with making sales appointments, social media and document preparation.
Bar Attendant
The Port Broughton Hotel
06.2018 - 05.2023
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Checked ID cards and verified bar guests were of legal age.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Built and established positive relationships with patrons, team members and supervisors.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Completed necessary training for TAB transactions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Parcel Delivery Driver
Australia Post
03.2020 - 02.2021
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Provided exceptional customer service through friendly interactions and prompt resolution of any issues that arose during deliveries.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Maintained a high level of safety while navigating various routes for efficient delivery services.
- Handled sensitive materials with care, ensuring proper packaging and labelling for secure transportation.
- Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Completed necessary training and police checks as required.
Cafe Worker
Baker Bears Bakery
09.2018 - 10.2020
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Produced food and drink products adhering to company quality and quantity standards.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
Cook
Mangrove Shack
02.2018 - 12.2018
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted customers by providing exceptional customer service and processing transactions.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Managed daily teller operations, ensuring accurate cash handling and prompt transaction processing.
Meat Packer
Primo Abbatoir
03.2018 - 09.2018
- Sanitized surfaces to maintain cleanliness of food service area.
- Packaged and attached labelling to various meat selections.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Upheld high standards of sanitation by diligently cleaning tools, equipment, and surfaces throughout each shift.
- Processed meat by cutting, sorting parts, deboning and grinding.
- Inspected meat to perform quality assurance checks.
- Reduced workplace accidents through strict adherence to safety protocols during the use of knives, saws, and other equipment.
Kitchen Staff & Waitress
The Blyth Hotel
06.2016 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Assistant Manager
Subway
04.2014 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Increased speed of service through effective multitasking and time management skills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Operated manual and electric appliances to peel, slice, and trim food.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Checkout Assistant
Foodland
08.2012 - 12.2013
- Operated cash register to record transactions accurately and efficiently.
- Promoted loyalty programs to enhance repeat business from satisfied customers.
- Greeted customers and provided outstanding customer service.
- Ensured compliance with local regulations by diligently verifying age requirements for restricted products during sale transactions.
- Trained new employees in proper checkout procedures and best practices for excellent customer service as part of an ongoing commitment to staff development.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Education
Certificate IV - Real Estate Practice
Real Estate Training Academy
Adelaide, SA06-2024
Completed Year 11 -
Clare High School
Clare, SA11-2014
Skills
- Excellent communication
- Document & time management
- Basic accounting
- Strong multitasker
- Attention to detail
- Positive, can do attitude
- Quick & eager learner
- Relationship building & management
Timeline
Sales Associate
Broughton Realty
02.2024 - 12.2024
Bar Attendant
Lakes Resort
05.2023 - 07.2024
Reception & Administration
Levi Adelaide Holiday Park
02.2023 - Current
Property Manager
Broughton Realty
02.2021 - 05.2023
Parcel Delivery Driver
Australia Post
03.2020 - 02.2021
Cafe Worker
Baker Bears Bakery
09.2018 - 10.2020
Bar Attendant
The Port Broughton Hotel
06.2018 - 05.2023
Meat Packer
Primo Abbatoir
03.2018 - 09.2018
Cook
Mangrove Shack
02.2018 - 12.2018
Kitchen Staff & Waitress
The Blyth Hotel
06.2016 - 03.2018
Assistant Manager
Subway
04.2014 - 03.2018
Checkout Assistant
Foodland
08.2012 - 12.2013
Certificate IV - Real Estate Practice
Real Estate Training Academy
Completed Year 11 -
Clare High School
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