Cody Bowling
Joondalup
Summary
Dedicated and versatile professional with over a decade of experience in technical, leadership, and people-focused roles. Served nine years in the Australian Army as a Fitter Armourer, developing expertise in mechanical systems, precision maintenance, and teamwork under high-pressure conditions. Transitioned to the retail sector at Bunnings, advancing from team member to supervisor by demonstrating strong leadership, operational management, and customer relations skills. Currently a second-year Mechanical Engineering student undertaking third-year units, combining practical experience with academic knowledge to pursue a career in engineering. Proven ability to adapt, lead teams, and deliver results in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Bunnings Warehouse
11.2024 - Current
- Supervise team members, providing guidance, support, and training to ensure optimal performance and adherence to company standards
- Lead by example to deliver exceptional customer service, resolving escalated issues and ensuring customer satisfaction.
- Oversee daily store operations, including inventory management, merchandising, and adherence to safety protocols
- Monitor sales performance, analyse trends, and implement strategies to achieve or exceed sales targets
- Ensure the team adheres to workplace health and safety standards, conducting regular audits and training sessions
- Address and resolve operational challenges, customer concerns, and team conflicts promptly and effectively.
- Work closely with department managers and store leadership to implement store-wide initiatives and improve operational efficiency
- Build strong relationships with team members, promoting open communication and addressing concerns to maintain high morale and engagement
- Mentor team members by identifying skill gaps, providing training opportunities, and supporting career development plans
- Actively seek feedback from team members and customers to identify areas for improvement and implement solutions effectively.
Operations Team Member
Bunnings
04.2022 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers
- Prioritised and organised tasks to efficiently accomplish service goals
- Planned and completed group projects, working smoothly with others
- Assisted with customer requests and answered questions to improve satisfaction
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Displayed strong telephone etiquette, effectively handling difficult calls
- Exceeded customer satisfaction by finding creative solutions to problems
- Recognised by management for providing exceptional customer service
- Answered multiple calls per shift to assist with customer questions and concerns
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Collected, arranged, and input information into database system
- Manual handling
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Coordinated with suppliers and internal teams to manage the end-to-end special orders process.
- Assisted customers in sourcing and ordering non-stocked or customised products, ensuring their needs were met efficiently.
Fitter Armament
Australian Defence Force
03.2013 - 01.2022
- Conducted physical training and ensured all Soldiers achieved required fitness levels
- Provided instruction on weapons systems, tactics, and techniques to junior enlisted personnel
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations
- Ensured compliance with applicable laws, policies, and regulations while executing operations
- Supervised the maintenance of vehicles and other military equipment according to standards
- Performed preventative maintenance on equipment to ensure proper operation
- Inspected machines and identified any potential issues or malfunctions
- Repaired and replaced defective parts to restore machinery to working order
- Fabricated metal components using welding and cutting tools
- Adjusted functional parts of mechanical devices as needed
- Calibrated a range of instruments in accordance with manufacturer specifications
- Replaced worn out bearings, seals and gaskets in engines and related equipment
- Reviewed and approved work orders for accuracy and completeness
- Created and maintained detailed records of all incoming and completed work orders
- Assigned tasks to technicians based on their skill set, availability, and workloads
- Provided technical support to staff in order to resolve any issues related to equipment or processes
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Prioritised and organised tasks to efficiently accomplish service goals
- Understood and followed oral and written directions
Education
Bachelor of Engineering (Honours) - Mechanical Engineering
The University of Western Australia
Crawley, WA11-2027
Certificate III - Engineering Mechanical Trade
Army School of Electrical And Mechanical Engineers
Bonegilla, VIC02.2017
Skills
- Warehouse Operations
- Standard Operating Procedures
- Workflow Optimisation
- Safety Procedures
- Continuous Improvement
- Verbal and Written Communication
- Scheduling
- Team Building
- Excellent Communication
- Time Management
- Flexible and Adaptable
- Attention to Detail
- Decision-Making
- Task Prioritisation
- Critical Thinking
- Dependable and Responsible
- Organisation
- Problem-Solving
- Customer Service
Websites
Languages
English
German
Certification
- First Aid Certification (St Johns, 11/2024)
- CPR Certification (St Johns, 11/2024)
- Fire Warden Certification (CHUBB, 12/2024)
- SolidWorks CAD Certification (Dassult Sytemes, 11/2024)
- Full Australian Drivers Licence (11 years)
Timeline
Supervisor
Bunnings Warehouse
11.2024 - Current
Operations Team Member
Bunnings
04.2022 - 11.2024
Fitter Armament
Australian Defence Force
03.2013 - 01.2022
Certificate III - Engineering Mechanical Trade
Army School of Electrical And Mechanical Engineers
Bachelor of Engineering (Honours) - Mechanical Engineering
The University of Western Australia
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