Cody Hannan
Bells Park,VIC
Summary
Experienced in working with all species of animals, my previous roles consistently involved animals in various capacities. Additionally, I have four years of experience in a customer service environment. Possessing a strong aptitude for learning and quickly grasping new concepts, I am eager to further expand my knowledge and skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caltex, Carine
Caltex
01.2017 - 08.2019
- Responsible for providing assistance and excellent service to customers; responded to queries and concerns in a timely and professional manner.
- Cleaning the store and making sure that the store was kept in a clean environment
- Cooking and preparing food for the customers
Pineview Stable, Wanneroo
Pineview Stable
01.2015 - 11.2017
- Maintained the cleanliness and sanitation of kennels, animal holding areas, examination and operating rooms, and animal loading and unloading facilities.
McDonald's Butler
McDonald's
01.2012 - 03.2017
- Interacted with customers in a friendly and attentive manner to provide assistance and to ensure high level of satisfaction with food and service; handled customer feedbacks and concerns in a professional manner.
Doggy Daycare Worker
Canine Cuddles
03.2021 - 05.2022
- Maintain the work environment and making sure everything was in a clean and working matter for when customer bough their pets to us
- Cleaning the pens for the dogs to ensure cleanliness for the dogs and prevent any disease or virus from passing from animal to animal
- Giving any medication or food for the dogs as instruction by the owners during the day
- Interact with dogs in playgroups using appropriate toys and tools to ensure safe levels of play and minimizing stress levels of all dogs in playgroup.
- Maintain visual observation of dogs at all times and spread attention and play among all dogs in playgroup.
- Control level of play by following dog management and control procedures and instructions provided by management.
- Use proper dog handling techniques as instructed by management.
- Use proper dog introduction procedures.
- Use appropriate praise and dog correction methods.
- Ensure you know all dogs in playgroup and can properly identify them. If not, request assistance from other staff or management.
- Watch all new dogs carefully and immediately consult with management if you have concerns.
- For all dogs in playgroup, report any unusual behavior, or eliminations and injuries to management immediately.
- Ensure that all staff that relieve you for break or shift change know all dogs in group, the special needs dog status and any unusual behaviors or concerns you have been managing during your shift.
- Complete dog incident reports timely when a injury or fight occurred
- Greeting customers and bringing dogs into playroom
- Tracking dog attendance
- Handling payments
Professional Dog Groomer
Classic K9
06.2022 - 07.2024
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Able to identify any new injuries or concern for the owners when grooming the dogs
Education
Certificate III - Pet Grooming
South Metropolitan TAFE
Bentley, WA10.2020
Certificate IV in Captive Animals -
Perth Zoo - Taronga Training Institute
01.2018
Certificate III in Animal Studies -
Polytechnic West
01.2015
Completed Year 12 -
Irene McCormack Catholic College
01.2014
Certificate II in Animal Studies -
Challenger Institute of Technology
01.2013
Skills
- Developed experience in handling, caring, and working with animals of various
- Ability to work with animals with difficult and aggressing behaviours
- Possession of knowledge and skill in general animal food preparation and special diets for various species
- Innate talent to clearly understand and follow instructions conveyed; possess impeccable memory with the ability to recall accurately the information
- Capacity to observe and identify key issues and risks and formulation and application of appropriate solutions to mitigate these
- Superior communication skills, utilising diverse methods and approaches to engage specific audiences
- Keen sense of professionalism, proactive nature and genuine commitment to safety and efficient working practices
- Talent for initiating and forging productive professional relationships, partnerships and collaborative efforts with all levels of stakeholders
- Versatility to adapt to different environments, which enables the effective performance of new tasks with minimum direction and supervision
- Experienced in animal care and handling
- Results-oriented approach
- Solid customer service attitude with excellent negotiation skills
- Working knowledge of OH&S standards and regulations
- Sound computer skills with proficiency in Microsoft Office Suite
Certification
- Responsible Service of Alcohol (RSA)
- First Aid Certificate
- Current Police Clearance
- Full License Driver
Attributes
- Self-motivated, consistent, resilient and dedicated
- Strong work ethic; highly reliable and hardworking
- Works effectively under pressure
- Strong communication, interpersonal and liaison skills
- Keen attention to detail
- Superior analytical and problem-solving skills
- Excellent organisational and time management skills
- Ability to work well in a team or independently with minimal supervision
- Innovative and resourceful
- Dedicated to continuous learning and development
Courseworkexperience
Perth Zoo, 2017, Provided assistance to the keepers in giving quality care to the animals including the administration of medication and preparation of food and special diet for a variety of species.
Volunteer Experience
- Riding for the Disabled, 2014, Prepared the equipment and horse for the riding lessons., Assisted and ensured the safety of the clients during sessions with horses., Carried out the feeding and general upkeep of the horses., Maintained the cleanliness and orderliness of the yard and stable.
- Royal Australian Air Force Association (RAAFA), 2011- Coordinated and facilitated resident social activities.
- Pet city 2016- cleaning the animals pens and assisting with customer service
References
- Rana Conroy (personal friend) 0476424079
- Eva Stoppa (family friend) 0407 201 037
- Sharon Danby (past employer) 0413 313 273
Timeline
Professional Dog Groomer
Classic K9
06.2022 - 07.2024
Doggy Daycare Worker
Canine Cuddles
03.2021 - 05.2022
Caltex, Carine
Caltex
01.2017 - 08.2019
Pineview Stable, Wanneroo
Pineview Stable
01.2015 - 11.2017
McDonald's Butler
McDonald's
01.2012 - 03.2017
Certificate III - Pet Grooming
South Metropolitan TAFE
Certificate IV in Captive Animals -
Perth Zoo - Taronga Training Institute
Certificate III in Animal Studies -
Polytechnic West
Completed Year 12 -
Irene McCormack Catholic College
Certificate II in Animal Studies -
Challenger Institute of Technology
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