Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Cody Havard

Elizbaeth Bay

Summary

I Pride myself on being an Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments.


Offering key attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


I am passionate about building a workplace culture and working across all teams to support and reach goals as a team.



Overview

11
11
years of professional experience

Work History

Receptionist/Administrative Assistant

Dyson
10.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Scheduled office meetings and client appointments for staff teams.

Administrative Assistant

Halo Group Holdings -Law Firm
04.2021 - 12.2022
  • Oversee daily operations for the Sydney office (120 pax) including swipe card access, kitchen management, meeting room bookings, office stationary, mail and shipping, and facilities maintenance.
  • Answering all client enquires via phone and email and being the first face of contact when clients arrived managing coffee runs and ensuring the client is comfortable.
  • Attending in IT set ups for new starters, along as having All IT equipment in stock and working.
  • Plan and execute employee events such as happy hours, team lunches, off sites, and end of year celebrations as long as client events internally.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Identify projects and areas for improvements, including Covid-19 Return to Work processes and administrative procedures.

Customer Service Assistant

Retail
12.2012 - 04.2020


  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • card payments
  • Stocking shelves with merchandise
  • Answering queries from customers
  • Reporting discrepancies and problems to the supervisor
  • .Giving advice and guidance on product selection to customers
  • Balancing cash registers with receipts
  • Dealing with customer refunds
  • Keeping the store tidy and clean, this includes hovering and mopping
  • Responsible dealing with customer complaints
    Working within established guidelines, particularly with brands
  • Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays

Education

High School Diploma -

St Peters Catholic College
11.2015

Diploma - Tourism

Ourimbah Tafe
10.2015

Skills

  • Social Media
  • Business Administration
  • Exceptional Customer service
  • Sales
  • Creative
  • Planning and Organizing
  • Hard Working
  • Teamwork
  • Time Management
  • Confident
  • Trustworthy
  • Enthusiastic
  • Scheduling
  • Travel Arrangements
  • Office Administration
  • Expense Reporting
  • Greeting and Seating Clients

Additional Information


  • Gabriella Kaylk- Halo Group Holdings
  • Email- Gabriella.Kaylk@hpxgroup.com.au
  • Mobile- 0411 330 007


  • Roisin Heidenreich
  • Email- Roisin.Heidenreich@dyson.com
  • Mobile- 0450 223 541

Timeline

Receptionist/Administrative Assistant

Dyson
10.2023 - 02.2024

Administrative Assistant

Halo Group Holdings -Law Firm
04.2021 - 12.2022

Customer Service Assistant

Retail
12.2012 - 04.2020

High School Diploma -

St Peters Catholic College

Diploma - Tourism

Ourimbah Tafe

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Cody Havard