Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cody Henderson

Bendigo,Australia

Summary

Country up bringing with everything that goes with that, footy, water skiing and always greeting people with a smile. Great leadership skills always looking to get the best out of myself and those around me, love to try all jobs and be a part of great work environment. Exceptional social skills and great at meeting goals and deadlines. Pride myself on my ability to handle difficult situations with customers and to resolve any issues in a time efficient manner showing empathy to the customer as empathy is a trait I am proud to have. Hold a current white card and a licence to preform high risk work as fork lift operator.

People are my passion and quick wins in a fast paced environment dealing with customers is one of my greatest strengths.

Overview

12
12
years of professional experience

Work History

Labourer

JM Glassworks
08.2023 - 01.2024
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.

Warehouse Worker/Trade Sales Representative

National Tiles & Carpet Call Bendigo
10.2022 - 08.2023
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Bar Manager/Supervisor

Lakeview Hotel Bendigo
09.2020 - 11.2022
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Closed out cash register and prepared cashier report at close of business.

Bar Gaming Machine Attendant

Bendigo District RSL
01.2017 - 10.2020
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Explained game instructions and rules to customers.

Bartender

Kerang Sports Entertainment Venue
07.2016 - 01.2017
  • Served high customer volumes during special events, nights and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Apprentice Electrician

IQ Electrical Solutions
11.2012 - 04.2016
  • Organized materials and tools in to maintain clean and neat work areas.
  • Read and interpreted drawings to provide wiring layouts for new installations
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.

Retail Sales Clerk

Sportspower
11.2011 - 11.2012
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

No Degree - Bachelor of Arts History Major

La Trobe University
Bendigo, VIC

High School Diploma -

Kerang Technical High School
Kerang VIC

Skills

  • Issue Resolution
  • Investigating Complaints
  • Anticipating Problems
  • Customer satisfaction
  • Customer Needs Assessments
  • High-Volume Environments
  • White card and strong understanding of OHS
  • Strong computer skills
  • Love to work in a team environment
  • Respond to feedback well
  • Great worth ethic
  • Forklift Operation high risk licence

Additional Information

REFEREES


Jack Griffiths

Bartender at Lakeview hotel Bendigo and employee with CitiPower Powercor

Mobile - 0420 965 034


Michael Dalrymple

Football Coach at Newstead Football Club

Mobile - 0467 642 628


Jake Maher

Owner at JM Glassworks

Mobile - 0439 741 440




Timeline

Labourer

JM Glassworks
08.2023 - 01.2024

Warehouse Worker/Trade Sales Representative

National Tiles & Carpet Call Bendigo
10.2022 - 08.2023

Bar Manager/Supervisor

Lakeview Hotel Bendigo
09.2020 - 11.2022

Bar Gaming Machine Attendant

Bendigo District RSL
01.2017 - 10.2020

Bartender

Kerang Sports Entertainment Venue
07.2016 - 01.2017

Apprentice Electrician

IQ Electrical Solutions
11.2012 - 04.2016

Retail Sales Clerk

Sportspower
11.2011 - 11.2012

No Degree - Bachelor of Arts History Major

La Trobe University

High School Diploma -

Kerang Technical High School

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Cody Henderson